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Service Notes are not flowing from Request to Request Work Task

  • August 4, 2025
  • 4 replies
  • 45 views

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In 25R1, when we define the Service Notes in Request the same is not flowing to Request Work Tasks. can any one know about this ?

Best answer by Alexander Heinze

You see task notes on the request, but not request notes on the task. “Show Associated Notes” on the request will also list location and task notes, on the task it will display location and object notes.

4 replies

Alexander Heinze
Ultimate Hero (Employee)
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  • Ultimate Hero (Employee)
  • 1054 replies
  • Answer
  • August 5, 2025

You see task notes on the request, but not request notes on the task. “Show Associated Notes” on the request will also list location and task notes, on the task it will display location and object notes.


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  • Author
  • Do Gooder (Partner)
  • 31 replies
  • August 5, 2025

Thanks for your inputs


  • 11 replies
  • September 23, 2025

@Alexander Heinze,

Hi Alex, while I understand that they Request service notes are currently not pushing through to the Request Work Task. Do you know if there is a plan on the roadmap so that the request service notes are pushed to the request work task when the “Show Associated Notes” flag is enabled?


Alexander Heinze
Ultimate Hero (Employee)
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  • Ultimate Hero (Employee)
  • 1054 replies
  • September 24, 2025

I don’t know TBH. You may want to create an idea so that R&D can assess.