Distribution (CRM, Commerce)

Hi all,Curious if anyone else has some across a strange issue I noticed in a customer environment:Version: Apps 10 UPD 13 - Aurena & IEEIssue: Somehow when the Distribution Order was released, the internal Customer Order created was for the incorrect Customer ID.In the below scenario, we would expect the the internal Customer Order in Site 100 would be created against Demand Site internal Customer: 200, however, this did not occur -- instead, somehow, the internal customer ID was 300 which is the internal customer for an entirely different Site.  When the material was shipped from Site 100, the SHIPTRAN were created, however, no subsequent ‘Move to Internal Order Transit’ transactions (INTOORDTR) were created.In other words, the material is a bit stuck as we are unable to receive this into Site 300 or Site 200.  Has anyone encountered this or have any other suggestions?Seems maybe a DB change is required?Thanks! 

When an invoice is printed where the part lines contain Price Source = Unspecified, the parts do not print on the invoice. What is needed to print the part on the Invoice?

Hi All,We can enter an Additional Expected Cost for a customer address and ship via Code in the Supply Chain Matrix for Customer window. But whether this value is shown in Customer Order or Customer Invoice? Thanks. 

Hi , We need to migrate 150 intercompany customer order from legacy system for GO live with “Released” status.order is already processed by supplier and supplier will deliver directly to customer after 30 days from GO live. Now problem is once order is “Released” its create intercompany PO and its Released also.How close intercompany PO and CO as supplier is not processing this in IFS as its migrated data.how manual closing can be done in this case. 

I have a custom field on CUSTOMER_INFO for Site.I want to have my list of customers separate based on siteWhen a user tries to populate/search customers, it brings the results from all sites.I want to restrict the search/populate to show the results from their respective sites only.How can we achieve this ?

Anyone ever seen this? It’s only one user getting the error but I can’t find the magic setting to save my life. It happens when she attempts to to add package parts / kits to quotes . Any guidance would be appreciated,  Scott

Do you think there is any possible way to modify the date applied of an inventory transaction once the Aggregate Inventory Transactions per Period is run?

Customer is upgrading from APP9 to APP10 UPD14.  They are receiving an error when attempting to add document text to an order confirmation. Go to customer order, then attempt to add document text. The error “domain index is marked LOADING/FAILED/UNUSABLE”.  Customer has already rebuilt all of the indexes, and there are no indexes showing needed to be rebuilt.Error Message details:ORA-29861: domain index is marked LOADING/FAILED/UNUSABLEORA-06512: at line 16ORA-06512: at "IFSAPP.DOCUMENT_TEXT_API", line 1280ORA-06512: at "IFSAPP.DOCUMENT_TEXT_API", line 1303ORA-06512: at "IFSAPP.DOCUMENT_TEXT_API", line 452ORA-06512: at "IFSAPP.DOCUMENT_TEXT_API", line 459ORA-06512: at line 10   at Ifs.Fnd.AccessProvider.FndConnection.ParseErrorHeader(FndBuffer buffer, FndManualDecisionCollection decisions)   at Ifs.Fnd.AccessProvider.FndConnection.UnMarshalResponseHeader(Stream responseStream, FndManualDecisionCollection decisions)   at Ifs.Fnd.AccessProvider.FndConnection.HandleHttpSuccessResult(HttpW

Dear community,if I try to approve an incoming customer order then I get the following error message. A default delivery address is defined for this customer. Does anybody have an idea?  

We are in the midst of creating a 3rd party logisitical warehouse partner (3pl) in Europe with a duty free warehouse.   We will have them import into the appropriate countries and ship the product to the end customer.    In order to import into the European Union, we needed to have a Fiscal Representative.   and I am am told that needs to print on the Invoice.    How has anyone connected a address from some entity (person perhaps) to the appropriate customers that we will be selling to in Europe?  And have that information flow into the Customer_order_ivc_rep view?  

There is a checkbox “Use Part Catalog Description as Description for Inventory Part” under Inventory Part à Inventory Part identification tab which seems just a display of the checkbox for “Use Part Catalog Description as Description for Inventory Part” from the path i.e. Site à Extended Site Info à Inventory à General path for the field.We are not able to control the checkbox from an Inventory Part à Inventory Part Identification tab for a single part and if we uncheck that checkbox from the Site then the rule is applied for all inventory parts and it allow users to change the text in inventory part description for all parts.The requirement to change Inventory Part Description for some parts without changing the part description in Part Catalog field and without changing the setup in Site à Extended Site Info à Inventory à General path for the field “Use Part Catalog Description as Description for Inventory Part”.

Is any way that allows system to not to change the Promised date, when fields like Planned Arrival/Receipt/Delivery, Wanted Delivery Date is changed?Currently, when you change Planned Arrival/Receipt/Delivery, Wanted Delivery Date, the Promised get changed too.

Is it possible to establish a default picking location by Customer?I have the same product being held on site and at a remote warehouse.I want to use the Customer Order Automatic Reserve functionality but need to ensure Customer A’s Parts are reserved from the remote warehouse and Customer B’s from the site locationWe will not be using shipments to process Customer A’s deliveriesThank-you for any suggestions

Hi everyoneAre there any consoles or utilities to monitor / track IFSAPP user activity.  

Background: Two Sites belong to the same company. Site A supplies parts (including configured parts) to Site B. When Site B reports a defective part, Site B must complete an MRB case, physically inform Site A, and Site A must complete a RMA case.Problem: Site B has to create a new PO (and inform Site A) AND site A can’t issue credit since both sites are under the same company. Both sites, essentially, must start from scratch and perform much “foot work” outside of IFS.Request: What is the simplest process to transfer parts between sites AND return parts while cataloging MRB/RMA cases?Notes:Distribution orders aren’t viable since parts are often configurable. Solution must drive demand like a customer order. Solution must (of course) be traceable in IFS.

When you have setting to send Delivery Note or Shipment Delivery Note automatically by e-mail to customers it will take e-mail address (addresses) from the  Customer Contact defined to Document address for the customer order. I think this logic is wrong. For delivery related documents it should take e-mail address from the Delivery address. I created a case for the request and I got reply:“All documents on the customer order, purchase order, sales quotation etc are always emailed to the Supplier/Customer Contact"s email address connected to the document address. This has been the functionality in the core application for many years and will not be changed based on a single customer"s request. If the customer sees this as a valid functionality please enter a request in IFS Community so that it can be considered for future releases based on how many customers request for the same functionality.”As said I think this is wrong logic. It is common to have customers with several delivery addr

Hello, Do we have a functionality available where charges added on demand site CO can get added on supply site CO automatically ?  For example:We get an order at site A (CO creation)Use supply code int purch dirthen we send PO created at Site A to Site B which creates CO at Site B Scenario:We add charges on CO which is created at site A but we want it to flow to PO at site A and then on CO which is created at site B ? Is it possible without custom events ? Thank you. 

Hello, Is there a way to undo an executed transport task? Thanks,Mike  

Supply Code ‘Int Purch Dir’ doesn’t have ‘default Info’ checked. Is there a way to always have it checked without having to check it every time? See image 1.3. 

We have hundreds of old customer orders that need closed but we can’t?  The sales Qty is greater than the delivered Qty and invoiced Qty. Is this an R&D issue? Example; customer ordered Qty(4), we delivered and invoiced Qty(1) and now the order is so old the customer does not want the remaining Qty(3) or the customer no longer exists. How can we clean up these orders?Thank you, Different Qty 

Dear Community!Using the standard technical documentation for installation of the CRM Panel I have now logged in successfully to the panel / IFS.Now, I want to switch the user which I logged in previously. I already removed the panel several times, switched to another configuration but still, the user is still cached somewhere. As there is no option like for the document management add in, I really appreciate if someone can tell how the user of the IFS Crm Panel, Outlook Add In can be swichted or logged out. Kind regards,Toby

Good Evening,  Does anyone know if it is possible to add a part to a Package Part on a Customer Order once a Shipment has been created and picked?  We are getting an error and wondering of a work around for this?   Thank You

Hi All, Please explain from which window, business activities with the connection type: ‘customer’ could be directly created? Thank you.

The "Company" master and "Customer" master have a "Tax Rounding Method" field for tax rounding settings. I think the "Tax Rounding Method" in the "Customer" master is used for the "Tax Rounding Method" of the tax amount in the "Customer Invoice".Which IFS movement does the "Company"master " and "Customer" master Tax Rounding Method" control?I could not find a description in the IFS9 online documentation.Since it is not mentioned, I cannot determine which setting is valid for my operation. Please let me know.

What is the role played by 'Buyer' and 'Coordinator' in the real business context? How these values are used in real business Thank you.