Distribution (CRM, Commerce)

Dear community,if I try to approve an incoming customer order then I get the following error message. A default delivery address is defined for this customer. Does anybody have an idea?  

We are in the midst of creating a 3rd party logisitical warehouse partner (3pl) in Europe with a duty free warehouse.   We will have them import into the appropriate countries and ship the product to the end customer.    In order to import into the European Union, we needed to have a Fiscal Representative.   and I am am told that needs to print on the Invoice.    How has anyone connected a address from some entity (person perhaps) to the appropriate customers that we will be selling to in Europe?  And have that information flow into the Customer_order_ivc_rep view?  

There is a checkbox “Use Part Catalog Description as Description for Inventory Part” under Inventory Part à Inventory Part identification tab which seems just a display of the checkbox for “Use Part Catalog Description as Description for Inventory Part” from the path i.e. Site à Extended Site Info à Inventory à General path for the field.We are not able to control the checkbox from an Inventory Part à Inventory Part Identification tab for a single part and if we uncheck that checkbox from the Site then the rule is applied for all inventory parts and it allow users to change the text in inventory part description for all parts.The requirement to change Inventory Part Description for some parts without changing the part description in Part Catalog field and without changing the setup in Site à Extended Site Info à Inventory à General path for the field “Use Part Catalog Description as Description for Inventory Part”.

Is any way that allows system to not to change the Promised date, when fields like Planned Arrival/Receipt/Delivery, Wanted Delivery Date is changed?Currently, when you change Planned Arrival/Receipt/Delivery, Wanted Delivery Date, the Promised get changed too.

Is it possible to establish a default picking location by Customer?I have the same product being held on site and at a remote warehouse.I want to use the Customer Order Automatic Reserve functionality but need to ensure Customer A’s Parts are reserved from the remote warehouse and Customer B’s from the site locationWe will not be using shipments to process Customer A’s deliveriesThank-you for any suggestions

Hi everyoneAre there any consoles or utilities to monitor / track IFSAPP user activity.  

Background: Two Sites belong to the same company. Site A supplies parts (including configured parts) to Site B. When Site B reports a defective part, Site B must complete an MRB case, physically inform Site A, and Site A must complete a RMA case.Problem: Site B has to create a new PO (and inform Site A) AND site A can’t issue credit since both sites are under the same company. Both sites, essentially, must start from scratch and perform much “foot work” outside of IFS.Request: What is the simplest process to transfer parts between sites AND return parts while cataloging MRB/RMA cases?Notes:Distribution orders aren’t viable since parts are often configurable. Solution must drive demand like a customer order. Solution must (of course) be traceable in IFS.

When you have setting to send Delivery Note or Shipment Delivery Note automatically by e-mail to customers it will take e-mail address (addresses) from the  Customer Contact defined to Document address for the customer order. I think this logic is wrong. For delivery related documents it should take e-mail address from the Delivery address. I created a case for the request and I got reply:“All documents on the customer order, purchase order, sales quotation etc are always emailed to the Supplier/Customer Contact"s email address connected to the document address. This has been the functionality in the core application for many years and will not be changed based on a single customer"s request. If the customer sees this as a valid functionality please enter a request in IFS Community so that it can be considered for future releases based on how many customers request for the same functionality.”As said I think this is wrong logic. It is common to have customers with several delivery addr

Hello, Do we have a functionality available where charges added on demand site CO can get added on supply site CO automatically ?  For example:We get an order at site A (CO creation)Use supply code int purch dirthen we send PO created at Site A to Site B which creates CO at Site B Scenario:We add charges on CO which is created at site A but we want it to flow to PO at site A and then on CO which is created at site B ? Is it possible without custom events ? Thank you. 

Hello, Is there a way to undo an executed transport task? Thanks,Mike  

Supply Code ‘Int Purch Dir’ doesn’t have ‘default Info’ checked. Is there a way to always have it checked without having to check it every time? See image 1.3. 

We have hundreds of old customer orders that need closed but we can’t?  The sales Qty is greater than the delivered Qty and invoiced Qty. Is this an R&D issue? Example; customer ordered Qty(4), we delivered and invoiced Qty(1) and now the order is so old the customer does not want the remaining Qty(3) or the customer no longer exists. How can we clean up these orders?Thank you, Different Qty 

Dear Community!Using the standard technical documentation for installation of the CRM Panel I have now logged in successfully to the panel / IFS.Now, I want to switch the user which I logged in previously. I already removed the panel several times, switched to another configuration but still, the user is still cached somewhere. As there is no option like for the document management add in, I really appreciate if someone can tell how the user of the IFS Crm Panel, Outlook Add In can be swichted or logged out. Kind regards,Toby

Good Evening,  Does anyone know if it is possible to add a part to a Package Part on a Customer Order once a Shipment has been created and picked?  We are getting an error and wondering of a work around for this?   Thank You

Hi All, Please explain from which window, business activities with the connection type: ‘customer’ could be directly created? Thank you.

The "Company" master and "Customer" master have a "Tax Rounding Method" field for tax rounding settings. I think the "Tax Rounding Method" in the "Customer" master is used for the "Tax Rounding Method" of the tax amount in the "Customer Invoice".Which IFS movement does the "Company"master " and "Customer" master Tax Rounding Method" control?I could not find a description in the IFS9 online documentation.Since it is not mentioned, I cannot determine which setting is valid for my operation. Please let me know.

What is the role played by 'Buyer' and 'Coordinator' in the real business context? How these values are used in real business Thank you.   

This question relates to a closed question with the same title, that I submitted a while ago:   We added a new line with the correct Delivery Address ID. (Below is a TEST example for my next question What is the process to move the Consignment Stock Qty from Address 1 to Address 2?  Would that be an RMA?

Hi, I have a customer requirement: It should only be able to invoice when customer order is completely delivered. For instance, with create customer invoices or batch create customer invoices.  Can we map this with standard functionally? Many thanks. BR Can 

We are having difficulties facilitating the following scenario in IFS, if you could please provide guidance if we are missing a setting or functionality, as this is a fairly standard industry wide process. Scenario : We purchase Raw Materials from Overseas. We pay for and assume ownership of the parts on dispatch of shipment from the Supplier (sometimes these shipments can take 4-8 weeks). In IFS, these parts should be considered part of our Inventory from a Financial perspective, however they are not available for Planning as this have not yet physically been received on site. Currently IFS, the parts are appearing in Inventory both Financially and from a Planning perspective, they should not be appearing available for Planning while they are in transit but only when they are physically received onsite. This behavior is causing us significant issues in our MRP planning as these parts are appearing as though they are available on site and can be consumed ever though they are still in t

How can we define a Minimum Order Quantity per sales part and per customer? 

Hello Community,We are using IFS 9. While canceling one PO receipt we are getting below message.There is on hand qty present in stock against the same serial no,location no and Lot batch no for this part.How can we cancel this receipt.     

I have stock in Inventory part in internal order transit, the sender site has shipped and delivered the stock into Inventory part in internal order transit but before the incoming despatch advice was completed the purchase order was cancelled. this was all done on a distribution order. I have tried to do a RMA all seems to work until you go to return parts from internal transit where it just wont let you enter any details or quantities.any ideas? I’m happy to just count the stock off and and count back on in demand site but don’t know how. Dave 

 System has created an unusual posting error on UNRCPT- (Reverse Receipt for Purchase Order) .  Any Idea about this posting. We have fallowed the usual purchase order receipt cancelation process.  Thank You

Hello,We are in the beginning stages of our ERP and CRM implementation with IFS We are seeking recommendations for Marketing Automation 3rd party that folks have been happy with. We are  aware of Marketo and Pardot being successful but are seeking other recommendations Has anyone used Net-Results?Here are a few items that will be of important to usCustomer Scoring and Google Analytics Custom and easily designed email with graphics for target campaigns Unlimited form and emails Easy flow from add – on to CRM Social Media IntegrationThanks,Stacey