Distribution (CRM, Commerce)

Hello,We are in the beginning stages of our ERP and CRM implementation with IFS We are seeking recommendations for Marketing Automation 3rd party that folks have been happy with. We are  aware of Marketo and Pardot being successful but are seeking other recommendations Has anyone used Net-Results?Here are a few items that will be of important to usCustomer Scoring and Google Analytics Custom and easily designed email with graphics for target campaigns Unlimited form and emails Easy flow from add – on to CRM Social Media IntegrationThanks,Stacey

Hi,We are starting the journey to IFS Cloud and as part of the potential enhancements it has been suggested that we use Customerville. I am sure IFS will provide a ‘sale pitch’ - but I’m wanting to see if anyone is using it and what their experience with it are. I’ve not seen many posts in the community about it - so that has me a little worried.

In Apps 10 Aurena the message pop-ups display and disappear very quickly. For example, if you are adding a Customer Order Line and Availability Check runs, it displays what your date moved to. Although, the display message comes up and goes away before the user can read the actual message.  Is there a way to adjust the timing on these messages? 

Please show me the documentation  how abovr rules acting

Dear Community, we are currently implementing IFS Cloud and tried to set a default value for the Lead Address.We tried to use the Page Designer but could not find the right settings. Does anyone have an idea how we could set the default? Thanks a lot in advance, Alena 

Dear all, is it possible in customer order to define the adress where invoice is to be sent for the invoiced customer:Is there a way to define it on the customer form?I couln’t find it 😫 Thanks for your help 😉

IFSAPP 7.5Customer noticed rule M179Have you got information when this rule (or M180) appears in our application?

hi,One of our customer upgraded from 7.5 to App10 recently and they are using inventory valuation method as ‘Weighted Average’ & inventory part cost level as ‘Cost per lot batch’. They created RMA for the customer order delivered via 7.5 version. cost of the receiving inventory as below for different scenario.1. If the site has inventory with the same lot batch - cost will taken from the same lot batch2. If the site has inventory with the different lot batch (only 1  lot batch) - cost will taken from that lot batch3. If the site has inventory with the different lot batches (multiple lot batches) - average cost will taken from the available lot batches4. If the site doesn't have inventory - Cost would be taken as zero. Customer expecting to provide cost for the receiving inventory if the same lot batch not available in the application.is there any basic data configuration or workaround to support with this.  Best R

Getting an error after creating a new user :  ifs user XXXXX has not been granted access to activity ClientApplication

Hi,In Aurena when you go to ‘Customers - CRM’ ( Relationship Management > Customer Relationship Management > Customer > Customers - CRM) it is not editable. I know that it can be edited by selecting details as shown below. But if you go to Application Base Setup --> Enterprise --> Customer --> Customers it is editable as you can see below. Is there any reason for this?Thank you,Jinal

Can you explain connection between supply code and the sales price?IFSAPP10When supply_code is IO the sales price curr is not 0but when supply_code is shop order the sales price curr is 0Where I can find any proper settings?

Hi Team, Could someone explain me when the check box '’Exclude from Total'’ is enabled in business opportunity lines. I tried lot of scenarios but this field is not at all allowing me to use this option Much appreciate your help!!

Journal in BO is not showing if Sales Quotation is created as in BO history tab in IEE. Neither is there a link to Sales Quotation as in IEE. We have Aurena version 10.11.Is this implemented in a later revision?

Hello community, I would like to know if it is possible to create and manage discount coupons in IFS. For example, if my customer buys 100€ of goods I offer a 20€ discount on its next purchase.How could I :create the discount coupon in IFS apply the discount coupon on the next customer order see how much money remains for the discount coupons of my customer (in this example if the next customer order is less than 20€ and there is still some money remaining on the discount coupon)Thank you,

There are some scrap serials available in APPS8 IEE which still show in Sales and Marketing (S&A) client. This is happening only for few parts and what would be the possible reason? Is there any schedule job to sync? 

Hi, When running Master schedule level 1 for some parts we get this errormessage: ManufStructureUtil.INVSERVAL: Invalid serial boundary value(s) for structure selection.  -  must be numeric.Have anybody seen this before and know what could cause the error?We are on IFS 10 upd 3 /Anna

Is there a way to change standard business logic or rules in IFS IEE? Our marketing team does not follow certain rules and wondering how I can check what rules or logic is standard and if it can be modified in the backend.

Hi, I'm new so I'm sorry if my question is chaotic. I work in APPS10.We would like a solution on how we can get charges included in the Shipment, so that it can be included in the customs invoice which is formed from the shipment.The problem is that when I get to the field PRINT SHIPMENT PRO FORMA INVOICE- the invoice itself comes empty. Like it can not read information from Shipment.Is there anyone who can help?     

Looking for clarification on why MRP is create P’req lines when there is open supply lines greater than the safety stock. The Safety Stock on this item is 6, the Minimum Lot size is 12.  There is 0 on hand and 20 on a purchase requisition (seen above).  The P’req was entered manually and as a result of a previous MRP scheduled task.   Should MRP consider all open po’s and requisitions when calculation MRP amounts? 

Is there a function within the ‘Customer Order’ screen to Create/print pick list? I’m attempting to print without leaving the ‘Customer Order’ window. We understand there’s a separate screen to create the list but specially want to print from CO screen. See attached if need be.

Hi,I have created a sales process template with actions for Business opportunities.In my action I am using custom fields, but in Aurena these do not show correctly.As you can see I have two custom fields ‘Public\Private’ and ‘Sector’ under actions that require the end user to enter the data.When you select sequence 30 and click ‘Enter Data’ you get the following:On a non custom field it displays correctly: How do I get the custom fields to display correctly? Thank you.

Dear community,as I have been working before in a company in automotive Business I used to know the ASC VAP with ASC Order STatistic running each night and providing a really good data base for KPI like Open Order, Order entry / Order Intake.Now I am looking for a similar functionality in Core  version IFS 10.Thank you for any feedback!Regards Martina

HelloWe are using Apps 10, UPD13.  Does anyone know if this is a general application limitation?  The Main Representative Name field in Customer Contact, Business Activity and Business Opportunity that will match on last name or ID as well as first name?   In our current version, it only matches and displays results for first name. The field shown below will only begin to find matches on first name. In the example below, Helm is a Main Rep’s last name but nothing shows to be selected.   Thank you,Joann

Hi,   We have one scenario where we are buying boxes for packing the items. Now packing can be controlled in IFS through Handling Unit.   In Handing Unit, we define the category as boxes,pallets etc. but dont link to any purchased packing material. Please suggest how this can be controlled in IFS.   Thanks HA  

hi,[AURENA] I’m trying to put a dropdown list in the General Info on the Business Opportunity page. The problem is the dropdown info is from Project Definition (different datasource). Anyone knows how? Is there any training material? Thanks in advance,