Distribution (CRM, Commerce)

Our Customer wrote:…..we need to invoice zero price but we can't do it error massage pop up……… Is there any posiility to stopdisplaying such communicate?

Customer Address changes do not update existing customer orders.  We have to cancel and re-enter the customer orders. Even if the order and shipment are updated, it causes issues with labeling and the address will be incorrect on re-assigned shipmentsHow can we overcome this issues

​​​​​​I have two questions: 1) What is the “Risk” Field on the bottom right relating to a service quotation? 2) Is there any way to have the “Sales Part No” automatically populate on a service quotation? I am forced to enter it manually on every Service Quotation. Thanks!  

Using CRM IFS Apps 8, how can I specify on the selection criteria to perform a fuzz search for an account name using “like %”? See below screenshot of the selection criteris. Which buttons on the screen can I use for fuzzy search. Please help. Thanks 

Hi All,How can I add another reason for closing a Business Opportunity. Standard is Win or Lost.I am Not able to find the basic data window for it . Much appreciated.

We have created an invoice with 5% discount on header level.Now we need to take the discount out, as we have agreed with our customer that the rebate will be subtracted at a later date.Who can help with this? In the correction invoice it is not possible to change the line discounts. Thank you for your feedback!!  

Hi I am looking to add a custom field to the customer tab on representative 360.  Specifically looking to add the Cust_Grp from the Customer > Order > General Tab. pl/sql for the CUST_ORD_CUSTOMER_API.Get_Cust_Grp  requires customer_no. On the rep 360 page the customer_no is actually Customer_id. The expression i have written doesnt give errors, approves, publishes and synchonrises.  After reloading configuration in the rep 360 window the custom field doesnt appear in column chooser. help please. 

Hi,Do we have any experience with building an integration between IFS and UPS?UPS has some API’s available, which will facilitate automatic creation of shipping labels in their system. Information is sent from IFS (shipment, I suppose) to UPS system, in order to avoid manual retyping of the information (addresses, specific shipping information).DHL and TNT have similar connections available.Any feedback would be appreciated.BR,Pasi 

Account is missing or has invalid time interval

I have found that case statuses have not been managed on my IFS system. Many have not been changed to closed as far back as 2014. Is there a way to mass close these?  Thanks!

Hi, Help Please.I would like to create a custom event that checks, before release of the customer order, whether any charges have been added if the total order value is less than £150.  If there are no charges, then popup a warning message. I can get the event to work on order creation, but cant get it to warn when RMC Release.? My event and action looks like this.  This is in IFS Apps10.EventACtionBackground jobs show thisAny help much appreciated.

Hello all!Hopefully this is a quick question that can lead into a lesson that is useful for others (including myself).I’m creating a custom page and would like to add a custom field that will record a few instantaneous values but am struggling to find the right value to reference. We’d like fields to keep:User who creates the record Date/time at entry User who modifies a particular Boolean value in the tableI tried using SYSDATE and USER but of course that just pulls the date and user at the minute of viewing the record.If I learn this lesson it opens a lot of opportunities for interesting metrics. Thanks to advance to anyone who is willing to help!Using IFSAPP9 if that’s relevant.

We received this error message Field [Price/Curr] is mandatory for Return Material Line and require a value.when trying to create a Return Material Authorization by using the Customer Order/Handle Return Material Authorization.  There is data in the field Price/Curr.  This is an older order from 2002.  We were able to create the from the Return Material Authorization screen.

Hi,At our UK’s facility the current process for stock collections is as follow:Lorry driver comes to the factory to collect stock; One of the lad in the factory will print the dispatch note from the Shipment screen and have the lorry driver sign it; The lad will then scan the dispatch note and put in a OneDrive; Attach the dispatch note to the appropriate shipment in IFS.As you can see it involves a lot of inefficiencies, I was wondering if one of you ever used a 3rd party app for e-signature  connected to IFS. My dream process would be to have the lorry drivers sign the dispatch note on a tablet and have the dispatch note automatically attached to the proper shipment in IFS. Note that we’re currently using IFS V9 and will migrate to Cloud in a few months.  Thanks !

I have a continuing issue in IFS App9 with Signature images shrinking based on the amount of data present in the body of the layout.  We use Dynamic image stored on database.  If there is enough room the signature displays properly but when the page is filled with data it shrinks instead of flowing to the next page.  I do not have any properties set to keep with current, previous or next objects.  There is data before and after it.  My version of Report Designer does not have an aspect ratio property for the images in the body area but there is one in the header/footer images (no issues with these).  I have the same issue on all of our layouts.  We have our images saved as .jpg and using Media Items within IFS - is there a specific size they need to be or should we use a different file type?  Haven’t found anything that specifies so using what we were using for StreamServe.

Hi everyone, I would like to know why I can’t see the attachments in my business mail in IFS Apps 10 Aurena while I see it in IFS Apps 10 in EE.See the screen on below :In EE we can see the attachments  In Aurena for the same business mail we can’t :  Thanks for your answer it’s very urgent BR Christèle

please let me know any one how can i create non inventory part for Transport charges & mapping the posting controls? (IFS)

HiMay i know what are the posting types connected to customer order and Purchase order commission postings?Best regardsZuha

I need to create an Event to update the Shop Order need date with Shipment Planned Ship date, whenever someone change the Planned Ship Date of connected Shipment.Is it possible? 

Hi Team, When I save an email with attachments using the function “SAVE TO CRM”, the business mail is created, but the attachments are not transferred to the documents of the Business Mail.Any idea?

I noticed a few LUs have been removed/obsoleted in CRM (BusinessActivity, BusinessMail etc.). Is there any way to find, where the contents have been moved or how the functionality has been changed? 

Hello IFS Community,When entering a customer order sooner than expected lead time, the order will not allow you save the order unless we take the availability check off the inventory part and recheck after customer order saved. Does anyone experience this and how can we better use the system to allow us to enter customer order lines sooner than the inventory parts expected lead time?Thank you, Michelle

Hi Team,is there is a way ‘Probability’ field won’t be updated automatically every time an action is Done. I just want to keep it as entered by the user.Even if I leave it to blank in Sales Process Basic data , once an action is done ==> the Probability will change the current value and turn into blank.Much appreciate your help. 

Hi all I have an error message when I want to save an e-mail to the CRM : It still creates the business mail in IFS but I can’t see the body e-mail  I can’t see what it means because I have all the permissions set. Thanks for your quick answer Christèle

Hi, Is it allowed to delete empty Inventory locations, which had some transactions earlier?