Distribution (CRM, Commerce)

Is anyone aware of the roadmap of Call Center in 23R2 and 24R1 as well as auto dispatching of cases?Will Case functionality exist as it does today?  From some previous [dated] threads, it appears this will be absorbed by other functions such as the Omni Channel support but it isn’t clear what that means practically.  Also, are enhancements around features such as auto dispatch in the pipeline?  For example:5 assignees are connected to a Queue.   There are 20 cases in the Queue. Application would auto assign so that each assignee in the queue has an equal amount of cases.  Thanks.  

Hi AllI am looking for information about the possibilities/ways of integrating IFS v.10 with Adobe Magento (e-commerce platform). Maybe someone in the group has some experience with such integration and would like to share?

I want to add a new search filter on the Business Opportunities screen to allow users to filter their opportunities based on the Customer Name entered in the Related Accounts table in the Involved Parties tab within the Business Opportunity (see screenshot).Does anyone know the easiest way to do this? 

We are using Apps10 Update 11.  In the event we manually block a customer order, we notify our scheduling department, they manually adjust the date on the shop order.  If order is already started in the production process we determine if unit should be pulled from production.  Is there any automation to park the shop order when a customer is manually credit blocked?  Or are we using the system as designed? 

Hi everyone, hope to find some help here. We are looking for a simple and smooth solution to the following issue.We have different customers and all of them want delivery to one warehouse. Is there a way to connect the customer orders with one shipment?By this I don't mean the consolidated shipment, i would like to have one shipment with 5 customer oders each from an othe customer but all for the same delivery adress. Thanks to everyone!Hannah

Dears,We need to update part price in 3000 customer orders.we  done of update the part price in service contract and customer agreement before.and now I need to update COs.is there a way to update customer orders by migration job?Thanks.

Hi All,The below functionality In App 10 works only when user is connected to customer. Yet how we can use this on Cloud version ? How we can connect customer record to particular user ?

Hello, how can I cancel an order, there is no transaction behind. I got an error mesg below when try to cancel:Thanks“the requisition has been already removed by another user”

I have a message queue  where I receive XML-files.The files are very large so it take a while to process. Sometimes it happens that it times out and the Error message is:Even if the message is failed due to this error message it creates up allocations.Then the same Application Message Id is retrying serveral times during the day. This issue causing identical allocations.I want the error application message to stay as failed and not being processed again.Have anyone experienced this before?Thanks

What happens in IFS 10 for a customer that has no credit limit specified, as well as no credit limit on the company level. We are finding after moving to 10 that our customers are being credit blocked when they don’t have a limit set. We went up the chain and found that company doesn’t either. Would this mean that those customers are credit blocked in IFS 10 but not IFS 9?  Thanks

Hi,Can you let me know the possibility of converting a package part to a sales part? The customer wants to convert some of their package parts which now will be purchased and need to be registered as the sales part in the system.  Registering a new Sales part is not a solution for them as they expect to have a same part number. Currently, system is not allowed to register the same part number for the sales part as the entry has been already  created in a sales part tab when registering a package part. Thanks./Lasanthi

HiI have got two scenario:1- First I create a Customer Order, Then Reserve Customer Order Line, After That, For Some Reasons I want to Unreserve that Part ( I mean, I want To reserve It From Another Pallet), How can i do it?2- assume I Create A pick List But Suddenly I understand, I made A mistake So i want to cancel Or Delete That Pick List, And Create It Again, What Shall I do ?

Not able to cancel multiple order lines at the same time. Server error received.  IFS Cloud version: 22.2.3.20221205095548.0

We are following these steps step 1. create manual supplier invoice,step 2. fill in PO Ref field with PO # ….,step 3. Right click in header and select purchasing and then "March PO Receipts".step 4. click match all and then OK. then error pops up.  

I have the following customer hierarchy: -- Customer 1 (Level 1)----- Customer 2 (Level 2)-------- Customer 3 (Level 3)-------- Customer 4 (Level 3) I created a rebate agreement and entered “Level 1” in general tab of the agreement. In tab “Receiver” I entered one line with customer 1. My expectation would be: When I invoice customer 3, customer 1 will get the rebate. Basically this works, but the rebate transactions are created with rebate type “*” and not with the correct rebate type. The rebate type “*” are excluded in the screen rebate transactions, therefore I can see the created transactions only on DB level. What is the reason behind this? Or is it a bug? I am using Apps10 UPD 12. Best RegardsStefan    

We are currently using Apps 10 and are multi-company/multi-site using the EDI/MHS messages within IFS to pass data between the sites.  Within the Dispatch Advice documentation it states the PRO_NO is for The tracking or booking number for transport of goods. This information is sent out in the dispatch advice, however, we can’t find where this data is picked up within IFS on the incoming dispatch advice. Does anyone know if this data is picked up and stored anywhere? Seems odd IFS would send it out in the message but not have a spot to pick it up and store it.  https://rest.ifs.cloud:48080/ifsdoc/documentation/en/General/AboutEDIMessages.htm

Is there a way to automatically send the customer order confirmation after the customer has been take off of credit hold?  Customer Service and credit would like the order confirmation to be sent when released from credit hold.  Right now there are stops at the Print Order Confirmation, Reservev Order, Print Picklist and Create invoice.

Hello everyone, I would like to know if it’s possible to send a delivery note with IFS maintenance ?Let met explain, we create a rental customer order and sometimes we have to change some parts of our rental item.So we create from this CO a demand service adding all materials we need to change. So all parts goes on initial orders which is perfect, but I canno’t print a delivery note . We can only delivery all parts.Maybe I’m not using the right process for this ? If you have any suggestion it’ll be appreciate for us. Regards,Nicolas.  

Hello,I am trying to figure out why one entry is not appearing in the list of Employee after choosing Preposting under the Customer Order Window. The record exists but I can’t find it when I search here. Thank you in advance.

We are moving over to IFS and were told that there were folks using Zoominfo. Is there anyone who has integrated ZoomInfo with IFS CRM? Also if you can let me know what Marketing tools you have found successful with IFS CRM. Thanks much!

Hi,   Do we have any option to cancel the PO Receipt where PO has been raised from CO in whichsupply code in CO line purchase order direct.   after doing register direct delivery PO has been closed CO is in delivered state and I want to cancel the Receipt of PO.   thanks HA

Any option to cancel pick list in Apps 9 for sales order being used in connection with shipment.

In 23R1 business activity window , under activity type we can only see meeting and task . how can i activate the rest . what is the window to activate the rest .   

The customer has the below query.Can we auto-assign a Sales Charge in a Customer Order based on the customer and their delivery terms? In the Customer > Order > Charges window, we can set Charges to be automatically assigned to the order. How about if we only want Customer Orders with PICKUP Delivery terms to have this Sales Charge?

All, Whilst trying to load available order lines in a shipment the following error message has been seen, we are stil on Apps9, is there an easy way to extend the table space? Or do we need to be looking else where to sort this problem out?