How to display phone of Contact User custom field (not Affected User)?

Hi! 😊

I’m not sure if I can answer the underlying question, but to clarify your situation: you want the selected contact user’s mobile/telephone number displayed in the logging form while the end user is still filling out the form? This seems to contradict what you are talking about using ETM later in the post.

You have this tagged with 25R2, so I’m sorry if this is incorrect and if this next part is something that you know is coming in the next release of assyst and iPaaS 😅.

To my knowledge, this at least as of now is not something that is possible, as ETM should only be able to act once the event has been saved. Getting the telephone, personal, or other fields from a contactUser resource should be easy using ETM and possibly some field extensions during datamapping, and you could then add this contact user information to a single-line string field on the event form. However, this would only be applied after the event is saved and no longer editable by the end user.

If the need is for real-time instant display of this inherited contactUser data before the event is saved, then I’m not sure if this can be done out of the box. There is some ideas that asks for something similar to this functionality, and if this or the related idea in the comments were to be implemented. Here is the link to these ideas:

https://community.ifs.com/ideas/add%2Dcustom%2Dfields%2Dto%2Da%2Dform%2Dthat%2Dare%2Djust%2Ddisplay%2Dfields%2Dof%2Ddata%2Din%2Dassyst%2D23951

Is my understanding of the issue you’re trying to solve correct?

If the linked ideas seem suitable, it would be great if you could add your use case to either of them to highlight your need for such functionality.

Best regards,
Richard

Depending on the use case, you could also consider whether the “Followers” feature would be helpful. In the new UI, contact users can also be viewed with detailed information (On the large View). I suspect that features like this will be expanded further in the future.

Hi Richard,

Thanks a lot for your detailed reply and for the clarification. Yes, your understanding is correct.

My use case is that I need the selected contact user’s information (like mobile/telephone number and related fields) to appear in real time on the logging form before the event is saved, while the end user is still filling it out.

I appreciate you pointing me to the related ideas — I’ll add my use case there to highlight the need for this functionality.

Best regards,
Manaf

Hi Jeremias,

Thanks for your comment and the suggestion. I understand the idea of using the “Followers” feature and the detailed view in the new UI.

However, in my case I specifically need the contact user’s information to show up instantly at the moment the user is selected, directly on the same logging form, before saving the event.

Best regards,
Manaf

Hello Manaf,

This is not available out-of-the-box  for a custom lookup (to Contact User), to get another text field prefilled.

Could be an interreting suggestion in the ideas area below and this will allow the customer community to see the suggestion and comment/vote on it.

Before submitting your idea, please be sure to enter "assyst" in both the Product Area and Tags fields. This will ensure your suggestion is registered under the IFS assyst category.

https://community.ifs.com/ideas

Best Regards,
Caroline

Hello Caroline,

Thank you for your clarification and support.
I appreciate your guidance regarding the custom lookup limitation.

I will submit this as an idea on the IFS Community page and make sure to add “assyst” in both the Product Area and Tags fields as you advised.

Thanks again for your help.

Best regards,
Manaf