Good morning all, I am looking to add an alert or pop up message to an existing Assyst Incident so that when the next analyst opens this request they will get a prompt to alert me. To be specific this is for asset management and I am waiting on a specific component to come in. We have a lot of staff involved so rather than trying to alert everyone I am hoping there is a way to have a message pop up when this item comes in and they try to update or close the Incident.
I am relatively new to Assyst so any help would be greatly appreciated.
