Recently active topics

We are investigating the use of Service notes within IFS Cloud 23R2 as a means for an engineer to provide notes on MWO Service on their devices and for this then to be sync back to the work task for the back office team to review. The IFS Cloud documentation states the following:Add Service NotesExplanationUse this activity to add a new Service Note. Notes can be created for the following entities in IFS Cloud:Request Work Task Service Object Location Request Contract Request Quotation However we cannot see the option to use this within Work Task screen.Can someone provide guidance as to whether this functionality is available on Work Task and if so, how we enable it?Thanks

We have an order with a single order line with a quantity of 1.  This item is a large metal frame building and will take at least 3 50 FT flatbed trailers to ship.  What is the best way to do multiple shipments against this single line?  I’ve looked into handling units (50 FT trailer) and adding 3 of those to the shipment but I’m not crazy about splitting the line in to .333 of each to add an equal amount to each handling unit.  Wondering if there is a better way to handle this scenario. 

Hi All,I am getting this error when I am trying to reserve material for the maintenance material requisition.Is there any setting to control this. All material is available and I can reseve manually line by line but not using the reserve option.  Any idea why this the system is behaving like this?Thanks,Chamath

We need to change the Customer No on the Supplier Purchase General tab.Not seeing the edit on there.Is is possible and If so what are the steps to do this? 

Hi All, What is the point of adding companies to the top node of resource structure. I have added only one company (37) to the structure top node.  However, to the resource groups added below in the structure, I can select other companies (23) as well via connections.  Then, what is the point of defining Companies in the top node then?Further, if we have many companies which is the best.  1. Having one structure for all companies  2. Many structures as per the company TIA.

Hi,  I cant seem to find the incomplete comments inserted from MWO when incomplete a Request Task.  Its not shown on the Work task assignments line on the Task and also not shown when you click on the task in dispatch console and go to Events. (the notes are empty in the events log)we are running on 25R2 SU4 Event log on dispatch console 

Hello All,  Working on projects within IFS, an order has been rasied, receipted and fully invoiced. However it was a larger order and three invoices matched.  We generated unfinished activities and can see there is a penny rounding error and the PO will need amending.  The only way I can see to correct this is to un-receipt the very small difference, to allow a purchase order change order to be created so that the PO quantitiy matches the invoiced quanitty shown below. This is a huge amount of effort just to remove a penny to close a project, does anyone know a better process?   

IFS10 - We are summing based on record conditions and if there are no records that meet those conditions the SUM statement does not show as a zero in the lobby but an X. Would be nice to see the zero instead.2 fields getting summed in a lobbywhen no records qualify for the sql statement we just see X.When there are records that qualify we will see the number in the box. Is there a way to get a zero to show instead of the X?

Hi All, In IEE i can choose EVENT_SYS.EVENT_EXECUTE for method name and set the event_id as my new custom event.  In 23R1 its not available.  Is there are another way i can trigger a custom event using a database task? Thanks,Dhanush

HiWe have  Crystal Report layouts to print customer invoices and credits based on the CUSTOMER_ORDER_IVC_REP table.  The Crystal Report uses the order_no and other fields to pull in some additional data which we need to include on the printout.We have a credit for a customer which is a credit for a charge, which is associated with a line on the customer order.When we print that credit, the order_no is not populated in the CUSTOMER_ORDER_IVC_REP table.We have tried this in both 23R2 and 25R1 with the same results.Can anyone confirm if this is a bug or if there is some specific reason that the data is not populated?Thanks,MMck

Hi,I am getting the following error message when I attempt to start work within MWO. There is a workflow configuration set up with a survey against this status change. Is there an easier way I can locate what this error message is referring to?Thaks,George.

Hi,Is there a backgroung job that i can use to delete (or archive) all the  connectivity inbox message with particular state ?

Hi All, We are looking for Possibilities and Impact of Deleting/Removing Old Supplier Payment method. What will be the impact on Accounting and Audit post deletion or removal ?There are some Supplier Payment methods were in use long time back and now the Business don’t want to use it anymore.Kindly suggest

We have developed a CRIM for a customer for Spend Analysis of suppliers. it is a localization requirement. Where each supplier get points if compliant. We have migrated the Suppliers, the challenge is that each supplier has a Compliance certificate which needs to be attached to the Supplier record in IFS Cloud. Does anyone has any idea how to migrate Documents in IFS Cloud? 

Hi Team, Is there any possiblity to pass the icon towards PSO via IFS cloud. Suppose i want to pass a Value Appointment booking Yes or No, Incase if its Yes i need to pass a Icon towards PSO. Else is there any colour code can be passed for special attributes if its Yes. Regards,

Hi,I have a fixed asset object with the status “Active”, and I two manual supplier invoices with postings allocated to this FA object.Then, I used the “Add Investment – Progression” function to update the acquisition value. I can see both invoices in the “Object Transactions per Object Analysis” screen.but nothing appears to have changed in the “User Defined Base Value” Did I miss a step in the process?Best regards,Houda HAFSA

Hi,When creating a Sales Quotation and adding Quotation Addresses, the behavior initially works as expected:The address from Quotation Addresses is automatically propagated to all quotation lines. At the same time, Delivery Information (including Freight Map / Freight Zone and freight price list–related details) is updated correctly on both: the quotation header and the quotation lines. If I later change the address and ZIP code in Quotation Addresses:The address fields (street, ZIP, city, etc.) are updated correctly on: the quotation header all quotation lines The Delivery Information on the header is also updated correctly, including the new Freight Zone based on the ZIP code.  BUT On the quotation lines, only the address fields are updated.   The Delivery Information on the lines (Freight Map / Freight Zone) remains unchanged and still reflects the old ZIP / old freight zone. 1081   This causes challenges for us, as our charge calculation is based on ZIP‑code–based freight zones

PPC often has unrecoverable errors without the detail required to troubleshoot further.Often it is not possible to save when this occurs therefore PPC must be closed completely and reopened. Has anyone in the community using PPC experienced this and if so kindly provide feedback. 

We are currently working on our IFS Cloud Upgrade project. So we have installed 25R1SU5 on test environment and 24R2SU9 on our dev.This week we realized that the Web DevTools are no longer working for both environments.I suspect the latest update(s) for MS Edge to be the cause of this problem. The problem manifests itself like this. I open IFS Cloud, active the devtools link. Then I press F12 and I can see the standard network traffic from IFS Cloud and I can also Inspect web page elements.As soon as I activate the IFS Web DevTools there is only the start page shown. No network or trace information:Also the network traffic is no longer recorded and stopped. I cannot inspect page elements anymore and the reload for the page is not working. Is anybody else experiencing this problem and has found a solution?

When we do an Invoice on a Customer Order that has the part it will not add it to the invoice and will only show the Freight charges. It is a Free of Charge item as well. I’ve done a lot of digging and it looks identical to all other Free of Charge items that show up properly in the Invoice report. Is their a toggle or anything I am missing that would get it to appear in the report?

I am reporting a significant logic gap in how IFS Cloud handles date calculations for pegged Shop Orders. Currently, when a Shop Order finishes early, the Planned Ship Date on the Customer Order line pulls forward based on production availability, but the Planned Delivery Date remains static.The Logic Flaw: IFS currently treats the Planned Ship Date as the "earliest possible" date rather than the "required" date based on Planned Delivery. This creates a logical paradox in the system.Example Scenario: Customer Requirement: Planned Delivery is Day 25 with a 2-day transit (DLT). The Planned Ship Date should be Day 23. Early Build: The Shop Order is rescheduled to finish on Day 1. IFS Result (Due Date): Moves to Day 2. This is correct; it reflects that the item is physically in stock early. IFS Result (Ship Date): Pulls all the way forward to Day 3 (Day 2 + Picking Lead Time). The Disconnect: Planned Delivery stays at Day 25. This creates an illogical 22-day gap for a 2-day transit

Is there a way to write off / down inventory by part number?  The more broad method (product category) does not allow clear identification of the items in inventory to remove.  TIA. 

Hi Team,they should exist a background job for removing the automatic generated remote warehouses with the address type “Geolocation”Do you know the name of this background job to remove those warehouses?BR Marina

Subject: Material Allocation & Nesting Approach – Feedback Request IFS Version: 25R2Industry: Metal fabrication for façades (curtain walls) Business ContextLarge curtain wall manufacturing projects are initiated using architectural drawings, which do not contain finalized manufacturing details.This creates a challenge, as metal extrusions must be procured well in advance, before detailed engineering drawings are completed.However, based on architectural drawings, the customer can estimate material requirements and proceed with initial purchasing, for example:  1000AL201H-5M – Aluminum Bar (H type, powder coated, 5m) – 60 pcs 1000AL201H-6M – Aluminum Bar (H type, powder coated, 7m) – 70 pcs 1000AL201U-10M – Aluminum Bar (U type, powder coated, 10m) – 25 pcs These materials are received into inventory and allocated to a project activity.Later, once engineering is finalized (after design iterations and change orders), the final panel structures are defined. Manufacturing Requireme

Hi IFS Community!I’ve been tasked with hunting down why a Scheduled Database Task for process Mrp_Process_API.Schedule_Mrp_Process__ keeps ending with a status of ‘Error’. The Error Text field has a notice “This background job was set to state Error because the executing Oracle process was killed. ( Detected by cleanup process at 2025-01-08-23.49.11 )”. I’ve checked out a few other Community posts noting that the Light Cleanup process may be responsible, but the Light Cleanup job was posted / started executing 2 seconds after the time reported in the MRP background job. The last bit of output in the background job is:“Site X MS Calculation for MS parts that have received exploded demand started at 20250108 21:36:24”I’ve checked out the Oracle Alert log and other background jobs executing around the same time that the process was killed, but the only thing that I see being suspicious is this entry in the Oracle Alert log:2025-01-08T23:54:59.981027-06:00NET  (PID:13564): Possible network