Hey Michael - I haven’t had this happen. Adding @IFS Academy for help!
Are you able to test on another device and or/location? It sounds like a localised issue on your device , maybe a networking issues
I work from home, which means I’m on a VPN which might be the cause, I tried on my home pc and worked just fine for the intro. After successfully watching the intro, I shutdown my VPN and was able to watch the next video in full.
Solution: If you have issues with the videos not playing completely and are connected to a VPN, try exiting the VPN and trying again. That worked for me.
@schumacher777 Hope all is okay with that video now.