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IFS Academy - videos play, then pause and fail to finish...

  • 19 June 2023
  • 4 replies
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I got all signed up and figured out which courses I wanted to go through, but when viewing them, they will play about 70% complete, then fail to finish.  I thought maybe it was a Chrome issue, so I logged into IFS Academy in Microsoft Edge and still behaved the same way.

Has anyone had this experience?  

 

Thanks, Michael

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Best answer by schumacher777 20 June 2023, 18:32

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Hey Michael - I haven’t had this happen. Adding @IFS Academy for help!

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Are you able to test on another device and or/location? It sounds like a localised issue on your device , maybe a networking issues

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I work from home, which means I’m on a VPN which might be the cause, I tried on my home pc and worked just fine for the intro. After successfully watching the intro, I shutdown my VPN and was able to watch the next video in full.

 

Solution: If you have issues with the videos not playing completely and are connected to a VPN, try exiting the VPN and trying again.  That worked for me. 

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@schumacher777  Hope all is okay with that video now. 

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