Service (Touch Apps, MWO, MRO)

It shows the error as "Something went wrong trying to communicate with IFS Cloud. Session: {0} has timed out" when activating MWO app on Android. What are the causes for this issue? i get this error sometimes ( not all the time ) even when the TAS server also working fine.

When log into the TechPortal and go to Task/Request screen and click on the magnifier on top right corner of the screen, technician will be able to see all Tasks and Requests. It is expected that technician should only see his assigned Tasks or Requests, not all. This seems a big security issue.

Mobile login is suddenly stopped working and getting A116: Invalid User Name/Password pair. Please try again. Any idea why?.

When Customer 360 View is open, Equipment Objects can be seen that are associated with the customer but no Work Order information can be seen, either Active or Historical

We have objects more than 200 connected to one document revision, but all of them seems not picking into New revision/Release wizard

In a live environment, How to identify the client version ( MWO version ) of each users are using based on devices.

Expectation is to generate calendar plan until maintenance plan horizon. But for some cases it gets stopped

Media items which are attached to an active work order, disappear once the work order is moved to a status of Finished.

System parameter SHOW_HANDOVER_WO is used in Call center configuration. What is the usage of this parameter ?

In APP9 version unable to update work order Inspection Notes field.

How does the Elimination at (%) works in PM actions?

How to check What TAS version is compatible with IFS Mobile work order Version?

If you feel that the system is very slow to sync, How to fix it (initial steps) ?

In PSO, Log-tool is restricted to load around 200000 rows, how to load more rows?

Is there any possibility to change log on user in APP9 mWO Android App, and login again with another user?

When I change the sync all objects, sync all parts, Sync WO History for All Objects in the TAS portal for a apps 9 environment, the changes are not affected in the mobile even after an initialization. E.g. If I tick the sync all Objects in the TAS cloud resource configuration, even after a mobile client initialization, I can only see the objects that are connected to my mobile user.

We have different sites in different locations so that we need to restrict to show some screens to different users based on their locations. Can anyone please help on this regard?

What is the reason for 'custom defined schedules' for mwo 'Synchronization Rules', not been copied from previous application version to a new version?

When purchasing customer owned parts from work order with the setting Cost Return At = Arrival, Why do we get posting lines created at receipt ?

1. Create work order and work task. 2. In the work task enter the duration xx, enter planned start and finish date to a larger period. 3. Enter a demand line for person resource group. 4. Select the line RMB Allocate Resource. Here it seems no calendar is considered 🤔

When using Call Center the times recorded are incorrect (created, modified...);showing 1 hour behind the actual time. The support organization time zone is Europe/London(UTC + 0). Is there any setup to make sure the right time is recorded for case activities?

Upon registering accumulated measurements, the condition based forecast PM plan is regenerated accordingly, and it takes time. How to reduce this time wasted when saving a new measurement?

When sending mails from 'Call Center', it uses the user's local outlook, and the user's mail address is set as sender address. We cannot send mails from the generic support organization's mail address. Is there any set up on the IFS side to enable selecting 'from address'?

What is the method of choosing the 'sales price' of a work order posting ?

What is the reason for the document object connections to remain even after deleting the connected objects?