When log into the TechPortal and go to Task/Request screen and click on the magnifier on top right corner of the screen, technician will be able to see all Tasks and Requests. It is expected that technician should only see his assigned Tasks or Requests, not all. This seems a big security issue.
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Data access restrictions should be done via access groups - just like the standard FSM application. We do not restrict data access in the baseline portals as that would likely have unintended/undesired consequences. One such example would be the tech not being able to view repair history for a product because he was not assigned to the previous service tasks for that product.
There is no built in filtering in the TECHPORTAL screens. You have to determine what it is that the customer would regard as suitable filtering and update the screens appropriately. To restrict it by assigned task would be simple, to filter by user, you'd use the variable Person_id in the primary table constraints.
There is no built in filtering in the TECHPORTAL screens. You have to determine what it is that the customer would regard as suitable filtering and update the screens appropriately. To restrict it by assigned task would be simple, to filter by user, you'd use the variable Person_id in the primary table constraints.
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