Service (Touch Apps, MWO, MRO)

The customer has moved from Apps8 to Apps10 recently and they use SSO for logging in. They have a request to reduce number mouse clicks for logging in. He states as below, First click on the click once link  Second click to download and Run Third click to select the account to log in But if they have a shortcut to the Application, then it is working a bit weirdly. So they are asking if they can optimize the number of mouse clicks before logging in. Is it a possible task?   In Apps10 doesnt it have the 2.0 and IsolatedStorage cache in the machine? I tried internally it always ask to download the Application.

Hi, I have created a lobby and I want this lobby to be view by only few users. How do I give access to few users only?   Thank you!!

Do we have the functionality to integrate SMS/text message to update the MWO App when it is in offline mode? If the technician receiving the Work Order is in a remote area where mobile internet data is not available, SMS/Text message option may be leveraged to update key information in the MWO App in offline mode.

Dear All, When we go to “Work Order Structure” in IEE, on “WO Details” tab we can see the work task summary on right hand. (Check Attachment)When I am checking the same in Aurena, I could not find this “Work Task Summary” in either “Work Order Structure Navigator” screen or in “Work Order Structure Analysis” screen.Please confirm if we have any other screen in Aurena or this functionality has been removed in Aurena. Thanks in advance! BRHA

Initially A part  was included in work scope as a piece part and not as a module . Later, work scope was changed to include it a s a module. System is not able to remove DSO for A part even though we have not touched it . 

Does anyone know how to make a parameter mandatory? By default they are all optional. Also, is there a way to set a default value for a parameter? Lastly, is there IFS documentation or a manual on details like this? I’ve seen IFS pages that have general  info, but nothing on technical details like the above or what else is doable/possible. As we start to develop our company’s custom reports I’m getting ideas and would like to know the capabilities and what’s possible with QuickReports.

Can anyone tell me how to Delete a Time Report that has not been authorized on a Work Task in Apps 10 UPD 4 and up?  Seems like the simplest thing and I’ve tried on Work Task Time Reports, and The Report In screen and I don’t see the option to delete.  

I’ve set up a work task code rule for external customers with a WIP Code and reversal condition of CO Line Invoiced.  When I transfer the Work Take Sales line to a CO and invoice, the cost is not reversing unless I do the Manually Release WIP and RMB and select Check and Update Accounting.

Dear All, Please confirm if we can hide the fields in Aurena. Check attached screenshot for better understanding.Want to hide the highlighted field in yellow. can it be done in Aurena?Thanks in advance!HA

Why do I get "Numeric or value error: character string buffer too small" error in the application?

Dear All, I am looking for “My Work” screen in Aurena but I could no find anyone. Please confirm if anyone knows the new screen name in Aurena.Thanks in advance!BRHA  

Dear All, In Aurena, we are using measurements screen where we are getting the data weekly like this week, Last week, two weeks ago etc. My customer wants that can we get the data on monthly basis. Is there any setting from where we can control this. Check attachment. Thanks in advance!BR,HA

Dear All, I am working on Aurena in “prepare work order screen” where I found that many tabs like  “Prepare”,” Budget”,”Materials”,”Requisitions”,”Returns”,”CO Information”,”Journal”,”Linear Asset”,MPB Scheduling, I could not find but I can see  these  tabs in IFS APPS 10 Update 6 IEE Version.Please confirm if we have got different screens in Aurena for above mentioned tabs.Quick reply will be appreciated. Screenshots attached for better understanding. Thankyou!Harshit Aggarwal

I have XML type Business Rule from where I am firing the xml: <perform_batch>  <sequential_dependent>    <hierarchy_select result_name="select_task1">      <primary_table>task</primary_table>      <from>        <table>task</table>        <table>tdc_central</table>      </from>      <attrs>        <attr>task.task_id</attr>        <attr>task.user_def11</attr>        <attr>tdc_central.circuit</attr>        <attr>tdc_central.skill</attr>      </attrs>      <where>        <data_constraint>          <constraint>            <left_operand>task.task_id</left_operand>            <operator>eq</operator>            <right_operand>@task_id</right_operand>          </constraint>

We are on App8 SP1+.  For a couple of document classes I would like to be able to capture who has viewed a document.  We are storing our documents on a file server not in the database.  Is this possible?ThanksPhil

Hi all,My client is currently using IFS Apps 9 (Global Extension ) Country Solution-INDIA.When i am adding a line and selecting the sales part details in the Return Material Authorization window and when i save it i get an error "The Field Price/Base incl Tax Dmy must have a value".I am not sure why i am getting this error. Has anybody faced this error in this version of the application?Any help is appreciated and thanks in advance.

I have a question. Do you know if the UI designer is available now in mWo Service 10? In the past I could create a custom field in apps 9, add it to the mobile entity and publish it to mWo. Then I could add the field to its respective screen in mwo if I had access to the correct activity. I don't see how to do that in the new mWo Service 10.

We went live with IFS App9 Mobile Work Order for our Field Engineers in September using Apple I Phones as our mobile devices.  Generally this is working well however we have a problem with document transfers from the mobile app. In about 5% of cases although a document revision is being created on the server the underlying document is not being transferred to the document repository. While we know some of these are due to signal issues and engineers not checking that their devices have synced properly. we are getting a number that are showing as status checked out. I am wondering if anyone has seen similar issues and can suggest possible solutions or settings to look at. ThanksDavid BolsterERP Implementation director Star Refrigeration

Is there a setting in IFS that when you create a material demand in mWo Service 10 that it doesn’t create a new Material Requisition, rather add new lines to a planned Maintenance Material Requisition?

Has anyone successfully returned the amount to collect to MWO from the Service and Maintenance module including tax from a source such as Vertex? When we do retail sales, our technicians need a way to determine the amount to collect from the customer before returning the work order.

Hello,I have a situation in MRO,  some Modifications found not included to tab "Modifications" in relevant Disposition Shop order. When I check I see those MOD REVs exist in Work Scope Task has been Obsolete but new revision has been created.Question is, if the “define work scope” consists an Obsolete modification revision will it not included to Disposition Shop order?Appreciate your assistance here. Thanks,Kasun

It shows the error as "Something went wrong trying to communicate with IFS Cloud. Session: {0} has timed out" when activating MWO app on Android. What are the causes for this issue? i get this error sometimes ( not all the time ) even when the TAS server also working fine.

When log into the TechPortal and go to Task/Request screen and click on the magnifier on top right corner of the screen, technician will be able to see all Tasks and Requests. It is expected that technician should only see his assigned Tasks or Requests, not all. This seems a big security issue.

Mobile login is suddenly stopped working and getting A116: Invalid User Name/Password pair. Please try again. Any idea why?.

When Customer 360 View is open, Equipment Objects can be seen that are associated with the customer but no Work Order information can be seen, either Active or Historical