Service (Touch Apps, MWO, MRO)

Hi all - I am trying to decipher what I am sure is a fairly common issue with mobile apps.Our goal is to streamline the user experience, while obviously maintaining security.We are seeing examples of field operatives having to re-authenticate with the MWO app when we wouldn’t expect them to - e.g. during a normal working day, actively using the app, then finding their session has expired and they need to re login.Before I dive further into specific details, does anyone have experience of this sort of behaviour and know where we should focus our efforts?I have raised a case with IFS, but I thought this must be something others have experienced.Any help is gratefully received. 

​@Alexander Heinze you’re my best bet on this matter. I’m working with a customer that’s using Apps10 and mWO for Service.They have 2 workflow configs which have:same filters same weight same sites, but applicable for different Maintenance Orgs each technician is connected to both sites but only one Maintenance Org.However, it seems like when JT assignment is transferred to mWO, the configuration is not applied.Do you know if maintenance org are also considered when the system determines which wf config to be applied? Or is just the site considered (in which case it’s obvious why there’s no wf config applied)?  MWO FR - applicable for TDGN & TDGW sites, but just for 2 maint orgs: MWO DE - applicabl

Hi All,If is it possible to change the dashboard of CRM Companion via configuration or other way.For example, add opportunities to the dashboard. Thank you. Best regards,Feng

Hi All, I cannot completed the Pickup tasks prepared for the material purchase. A failed transaction occurred and the status of the Pickup task remained as “Started” even after pick up is performed. Purchase order is closed and the pickup material is shown under the Reserved material. Material can also be issued. However, I cannot complete the pickup.Because of this request work task also cannot be completed. A failed transaction is occurred citing uncompleted Pickup task.It seems everything works well other than Pickup task completion step.This is after the material pickup and completion PO is closed

Hi All, We are using the MWO application with the Service App name and have observed that the initialization process is taking longer than expected. We raised this concern with the IFS Team, and based on their suggestion, we are considering the use of the Entity field to optimize performance. Additionally, you have advised limiting the amount of data loaded in the Customer tab. However, due to business requirements, we need to load customer address information for service-related activities. We have also observed that the following entities are contributing to the longer initialization time:LocationPartyAddressQuery RequestContactNote MobileCommMethodQuery CustomerInfo ScContractSite PscContrProduct EventLog InventoryPartInStock JtTask StandardTaskResource InventoryPart

Hi All,I have some instances where the Request WT is not updated to Work Done even though the Assignments are Completed. Steps are completed and no unfulfilled material demand. Work is executed via MWO. Another observation is that the sales prices are not fetched when this happens. But, in work tasks of which the status are changed correctly sales prices are also fetched correctly. What can cause this behavior? TIA.

Hi Team,We’ve observed that the current solution in MWO only supports a manual method for retrying failed image uploads, either by reviewing each image individually in the attachments screen or by performing a sync via the Sync Monitor.This approach is inefficient for the customer’s use case, where they upload over 300 images daily as part of their business operations.Therefore, we’d like to request the addition of an automatic retry feature to detect media upload failures, such as those caused by temporary network issues, and reprocess them to sync properly with the IFS Cloud backend. This enhancement would eliminate the need for manual intervention, making the application more user-friendly and effective.Thank you!

Hello, I have tried to test the new functionality Update Allocated Hours in MWO, 24R1. The change was transferred to IFS Cloud.​​​But I cannot see any updates in PSO. The duration is still 2 hours, how it was defined in the first place.Does anyone have any experience with this?Thank you very much. Best regards,Iulia

Customer is having IFS cloud hosted remotley on Prem server.  We are able to use IFS MWO desktop windows app but can’t use that app from mobile phones. It thows error “Something went wrong while tryingt o communicate with the server. Please check the connection and Server URL”. IFS MWO Service Classic uses Entra based login from microsoft via login.microsoftonline.com. We use Application proxy to facilitate pre-authentication to services we use proxy for, in this case onprem installation of IFS cloud in a kubernetes cluster.  From what we can tell the applications do not support claiming authentication before contact is intiated with the service URL of the cluster.  Can this be solved in any other way before it initiates the contact with service URL of the cluster ?   

Hi All,One of our clients needs to use push notifications in MWO to use only for certain events only such as priority 1 assignment. They don't want to receive default notifications such as new assignment and pool work. Is there a way to disable default notifications (new assignment, pool work)? As I experienced, we can only enable/disable push notifications feature completely.  TIA.

Hi Experts,In ‘Installed app details’ there are two Felds(non editable) available as per screen shot below. Tool tip description are also available. Could not find any details in tech docs as well. Can someone please shed some light on these two fields and explain its use case?.Thank you,Roshan

Hi everyone,we've noticed that the time shown in the header of the Pool Tasks differs by two hours. I’ve double-checked the time zone settings on my laptop, and they are correct. The scheduled start time is also displayed accurately. Does anyone have an idea what might be causing this discrepancy?  Thank you!

We have a need to remove the ability for users that can create/work on Work Orders and Fault Reports to delete them once they are created.I’ve found that the Database Object tied to this is the ActiveSeparate Logical unit and removing the checkbox next to Remove__ would in theory throw an error - however that particular database object is tied to a lot of other functions in IFS and we would not want it to not work in other areas. There is a chance I am making this more difficult than necessary so any direction would be greatly appreciated.

In App9 from the transfer of work order lines to customer order screen, user selects the line to transfer, RMB to create customer order line and receives an error message: Payer has expired. Check expire date. I cannot find what is causing the issue and have verified that the customer number on the work order is not expired in the customer screen / order tab / misc customer info subtab. Also checked the invoice tab / general subtab and customer number is not inactive. Also verified that in all companies setup for the customer number. Also confirmed the same was true for the parent customer id. We are stuck and cannot proceed with the customer order. Also checked the Customer screen / Payment Tab / Misc Payment Info tab and no payer is entered. 

Hi,I’m trying to display the Part ID (from Service Object Details) in the Request Scope tab on the Request page. For this, I created a persistent custom attribute in the SrvRequestScope entity.Added the screenshot below.Current Version Using 24R2 However, this custom field is not appearing in the Attributes dropdown of the RequestScopeitemList in Page Designer.  I’ve checked the Projection Metadata and found that the attribute has been added to the "ReqScope" entity instead of the "SrvRequestScope" entity. Could anyone please explain why this is happening and guide me on h

The field technician would best know whether an issued material or time spent should be exempted from a service contract, warranty or pricing agreement. For instance, if a service object was damaged through neglect, then the repair visit as a whole or just certain parts may be charged at full price rather than discounted at 100%. It would be helpful to be able to record the needed adjustment while debriefing the Task from MWO.In 25R1 MWO, the mobile user can enter quantities for usages, but cannot apply pricing adjustments.

Hi Experts,In MWO we can set Work Status On shift, Off shift also report Breaks as well.   I can see these data is Syncing back to the Clould as well then where I can find these information in the Cloud? I need to capture these Shift log in and log out time also Break start and end time for technicians. Thank you,KM

Hi,In IFS MWO Service app ‘Belongs to Object’ field’s description is not displaying.MWO: IFS Cloud: Is this a BUG?

Hi,I am having issues replenishing my remote warehouse location via the refill putaway zones functionality. I have created my assortment and ran the scheduled database task which creates my purchase requisitions which are then converted to purchase orders. Following this, the service techs will receipt in the PO’s within MWO. However, after looking in the failed transactions, there is a message stating the below: After further investigation, this is due to the difference in revisions on the inventory parts e.g The refill putaway zone has requested revision 2 of the part but the supplier (other site) want to send revision 1 of the part. Is there anyway around this when using MWO as it allows me to receipt the part in the core application.

Trying to use API access in MRO - Heavy Maintenance - Cloud  24R2 SU5 The API call has dual output, depending if the user logged in has assignments or not :https://xxxx.ifs.cloud/main/ifsapplications/projection/v1/MroTechnicianTaskExecutionHandling.svc/OngoingAssignmentsSet(TaskSeq=75,ExecutionInstanceSeq=2) Authenticating with the assigned user (RADPA), we’re collecting data: {"@odata.context":"https://xxxx.ifs.cloud/main/ifsapplications/projection/v1/MroTechnicianTaskExecutionHandling.svc/$metadata#CompletedAssignmentsSet/$entity","@odata.etag":"W/\"Vy8iQUFBWXpSQUJXQUFNRXJ0QUFGOjUi\"","luname":"JtExecutionInstance","keyref":"EXECUTION_INSTANCE_SEQ=2^TASK_SEQ=75^","Objsite":"1550","Objstate":"ACCEPTED","Objgrants":null,"Ta

I recently replaced my mobile device and need to set up MFA on the new one. It still works fine on my old device, where I can use MFA.I've installed the Microsoft Authenticator app on the new device, but I'm unsure how to get the QR code (see attachment). kind regards,Bjarki

Hi All, I don't have a clear idea on using service delivery units in new service management module. Is service delivery unit a group of resources? If so what is the connection with Resource Groups? In standard tasks, we allocate resource group as a person demands. How this service delivery unit can be connected then?  When we transfer work task to mobile, we can transfer to specific resources or resource group as pool work. What is the similar functionality with service delivery units?  There is no separate page for service delivery unit. We can just create them under a service organization just by adding a row. Eventhough, we put same service delivery unit in different service organizations there is no any pop up message.  There is no specific place to add resources to a service delivery unit. We can include a resource to a service delivery unit when new service resource create. If we include a resource to a servi

Good day, We periodically need to copy work orders with a large number of tasks. We use Code F in the preposting to capture the work order number.When the Copy Work Order function is used it copies the prepostings as well. The new work order and tasks therefore has Code_F as the old work order number. How can we set the system (IFS Cloud) to pick up the new work order number in the prepostings? Alternatiely, if we had to change it manually, it means changing the preposting on the new work order and then having to individually change the preposting on each work task manually (and there may be many work tasks per work order). Is there a way to update the preposting on the work tasks by updating the preposting on the work order header?    

Hi Experts,I have created a request contract with invoice details as following.  And I do have a service lines and these service lines are having periodic pricing also. And now when i try to generate invoice preview it gives me this error message. Could you please help me with this. ​​​​​​​

Issue 1: Is there any reason to not sync the service notes added in MWO-request work task to the application? N.B. same type of service notes added from the application is syncing to the MWO app. The work status of the MWO ( if it is off shift) is that causing this problem? Issue 2:Is there any reason to not to get update the request work task status as work done once all assignment completed from MWO?Once set all assignments to work started from MWO , request work task  is get updated as started