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Service (Touch Apps, MWO, MRO)

This will include the questions related to Touch Apps, Mobile Work Order, Maintenance, and Repair & Overhaul (MRO).

  • 1,972 Topics
  • 6,637 Replies
1972 Topics
Q
Do Gooder (Partner)
qzliuDo Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)
MRO Automatically assign events to maintenance orders

The auto-assign function is on, why doesn't it work?Automatically indude Mx Event at the bottom is still notCannot change to yes 

987
Thilini Kumarasinghe
Ultimate Hero (Employee)
paul harland
Superhero (Employee)
paul harland
asked in Service (Touch Apps, MWO, MRO)
Direct allocation shows as a demand on all the resource's resource groups

Suppose I have a resource (person) that’s in 2 resource groups e.g. Capacity 60% in Group 1, 40% in Group 2.Then i make a direct allocation of that resource to a Request Work Task for 1 hour.That 1 hour shows as a demand/load on both resource groups.  Is that correct? 

120
paul harland
Superhero (Employee)
D
Do Gooder (Customer)
DBowdenDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)
crm companion add filter?

Hi all,We have CRM companion 10 touch apps and i need to know how you can a filter to the business opportunity in the mobile screen (not permissions) so a user can filter on status. When you click on filters on the bottom it just shows blank where as the customers button does show filter options but i cannot see any difference in their setup.I have spent a good deal of time looking around all the options and i cant see a way of doing it.Thanks

150
D
Do Gooder (Customer)
C
Sidekick (Customer)
christianrothSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)
MWO Log Out an any error message

We are currently planning to launch MWO, but have noticed that a user gets logged out whenever it gets any error message in the application.If you are trying to add a tool that is already in use = logged out If you are trying to access a document but are missing the access right = logged outSo in order to continue the action you were trying to execute, you first need to go back to the home screen, press synchronize and log in again.This seems like a very strange error handling in the MWO and would just like to check if anyone else have experienced the same type of issue.We are testing the latest version of the MWO App (24.8.1292.0) 

472
T
Sidekick (Customer)
M
Do Gooder (Customer)
Michelle RDo Gooder (Customer)
posted in Service (Touch Apps, MWO, MRO)
Workspace PROD 7.2.2_Inbound Logs_Delete Option

Outbound failures can be deleted or resolved but inbound can not. We would only like to delete inbound messages. Should have the same options as the outbound. Requested by Wanda and Michelle. MLGW first asked for this option 09.14.22-MLGW Internal# MDT-1387

40
M
Do Gooder (Customer)
B
Do Gooder (Customer)
bzygmuntDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)
IFS MWO initialization stops when screen is locked

On IFS Cloud 23R1.8, the IFS MWO Service app (24.8.1292.0) on Android devices will stop/pause initialization when the screen is locked.  The initialization does pick up where it left off once the screen is unlocked.  Is there a way to allow the initialization process to continue when the screen is locked?

271
Rukmal Fernando
Superhero (Employee)
paul harland
Superhero (Employee)
paul harland
asked in Service (Touch Apps, MWO, MRO)
Where is MWO Service Eng LTU for 24r1

In previous versions (23r2) the LTU xml file for Mobile work order could be downloaded from the Product Release information pages in MyIFS.For 24r1, this no longer seems to be the case.Where do we get the LTU file from?

441
James Ashmore
Hero (Employee)
rendywinata_
Do Gooder (Customer)
rendywinata_Do Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)
Cannot login with error 404

Hi guys, Why when i login with Enterprise Explorer show error 404?  

180
rendywinata_
Do Gooder (Customer)
A
Sidekick (Customer)
athasankaSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)
openvpn and mWO service engineer

Hi,Does anyone use openvpn mobile client along with mWO Service Engineer? Our mobile workforce use this combination to connect to Cloud 23R2. Occassionally, many of them run in to the following error upon log on to mWO.App reset doesn’t fix it. Only known work around is restarting the phone. Has been happening for many versions of mWO - which is why I think it could be related to the openvpn - but not too sure.TIA.  

295
Rukmal Fernando
Superhero (Employee)
R
Sidekick (Partner)
rafael.cardinalSidekick (Partner)
asked in Service (Touch Apps, MWO, MRO)
IFS MWO stuck initializing

Hey all, Recently we created a new entity that needs to appear in ifs mwo mobile (ServiceEngApp).But after following the steps in the file IFS Cloud - MWO demystified (24R1), the mobile app is stuck initializing, with the following error in the logs: Initialize entity data failed: java.lang.NullPointerException.We did the following things:Created entity Added to ServiceEngApp projection   Added Sync Rule Yet, Mobile is stuck initializing:  Any ideas what could cause this?

15711
paul harland
Superhero (Employee)
R
Superhero (Partner)
RutJWhalenSuperhero (Partner)
asked in Service (Touch Apps, MWO, MRO)
Touch Apps Server SSL Certificate error - net::ERR_CERT_DATE_INVALID

The SSL Certificate has expired for Touch Apps Server.We need to renew the SSL Certificate for Touch Apps Server.Besides clicking on the PFX file and importing it, have stopped and started IIS and rebooted the actual server.Is there anything else we need to do?Thank you.  

481
R
Superhero (Partner)
Q
Do Gooder (Partner)
qzliuDo Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)
MRO Manage Serial Structure

Manage Serial StructureDo I need to modify the template when replacing sequence components in the structureAs shown in the following figureI hope to place the serial parts with part number "13-Y25-002-DC" and serial number "NO-1002" into the structure without changing the template structureSimultaneously remove the serial part with part number '13-Y25-002-DC' and serial number 'NO-1002' from the structure 

421
Thilini Kumarasinghe
Ultimate Hero (Employee)
M
Sidekick (Partner)
MuzYashoNSidekick (Partner)
asked in Service (Touch Apps, MWO, MRO)
Create Service Quotation and Service Request on MWO

In 24R1, we seem to loose the ability to create the service request and service quotation on a MWO for the Old  Generation Service Solution.I can’t find on a release note that this was intentional. Can anyone confirm whether this is a bug or whether this functionality is now fully removed ?

701
Thilini Kumarasinghe
Ultimate Hero (Employee)
Q
Do Gooder (Partner)
qzliuDo Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)
Connection Type Of VIM Work Order Fault Report

1.Does Retrospective Work Reporting not support Vim connection type（Figure 1）2. In addition, how to initiate a fault report in a Vim connection type  work orders （Figure 2）Figure 1 Figure 2

391
Thilini Kumarasinghe
Ultimate Hero (Employee)
Q
Do Gooder (Partner)
qzliuDo Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)
Work Types per Mx Event Type What does this do in MRO?

Work Types per Mx Event Type What does this do in MRO?Just a convenient way to see the type of event in a maintenance order? 

521
Thilini Kumarasinghe
Ultimate Hero (Employee)
T
Do Gooder (Partner)
TOKRSKDo Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)
MWO Service app offline status

Hello,Now, with the new 24R1 release, I can start the mobile app for service, but it seems that I am offline (even though I have the web environment open and I am logged in). This is causing problems because I cannot see everything I should. Is there any way to get online?Thank you for help.Best regards,Tomas.

322
T
Do Gooder (Partner)
D
Do Gooder (Customer)
DborDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)
Displaying job description in MWO

Hi all,In IFS MWO Service 10. Our technicians can see the field “Long description” that is generated on WT from the PM actions “Work description”. However, the field “Job description”, that is generated on PM action (via work template) and connected WT is not displayed in MWO.How do we achieve this?Thank you. 

473
Alexander Heinze
Superhero (Employee)
Frank Sveen
Sidekick (Employee)
Frank SveenSidekick (Employee)
asked in Service (Touch Apps, MWO, MRO)
24R1 - How to create a service resource without employee connection?

How can I disable the Create Employee Connection for a Resource Configuration? (Screenshot from 24R1-SU1)

1093
Alexander Heinze
Superhero (Employee)
T
Do Gooder (Customer)
tariqDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)
Quick Report Parameter List Of Value

HelloI want to make the Location No Parameter Selected from listI use the following views :‘&LOCATION_LOV.LOCATION_NO’‘&RECEIPT_INV_LOCATION_LOV.LOCATION_NO’‘&WAREHOUSE_BAY_BIN.LOCATION_NO’But no one of these views worksAny Advice Please ? 

490
T
Do Gooder (Customer)
S
Hero (Customer)
SHAUN_KERSLAKEHero (Customer)
asked in Service (Touch Apps, MWO, MRO)
MWO Page Designer - Service Book

Hi,We are working through some page changes in MWO (Service Eng).One of the requirements is to amend the Service Book and Service Book Details pages, however I cannot see them in the listing available.Any guidance how we can amend these screens in order to add/remove fields please?

170
S
Hero (Customer)
G
Sidekick (Partner)
GaSoGBSidekick (Partner)
asked in Service (Touch Apps, MWO, MRO)
IFS Cloud22R2 - MWO - Mobile Integration

Hi All,In IFS MWO Service app, there is a tile called ‘Mobile Integration’.What does this do and what are the capabilities of this functionality.   

2834
OmnLorreZ
Do Gooder (Partner)
OmnLorreZ
Do Gooder (Partner)
OmnLorreZDo Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)
Unable to sync MWO due to Mobile Integration error

We had a link set up to another application from the Mobile Integration page in Apps for Page Designer section but when we go to this page, it throws an error message.  Nothing displays in the Mobile Integrations list. An internal server error occurred. Contact administrator.        Url: https://ifscloud.omnibyte.com/main/ifsapplications/projection/v1/ServiceEngApp.svc/HomeIntegrationsSet?$orderby=DisplayOrder&$select=Name,Description,Site,Id,TaskSeq,ExecutionInstanceSeq,DisplayOrder,Screen,FeatureType,MchCode,MchContract,MchName,MchLoc,MchPos,EquipmentMainPosition,GroupId,MchType,SupMchCode,ObjLevel,SerialNo,Type,PartNo,Criticality,ItemClassId,LocationId,ObjectInfo,RoomPosition,CustomerIdentity,ObjTypeDesc,AddressId,AddressInfoId,Address1,Address2,Address3,Address4,Address5,Address6,CustomerNo,LocationName,City,Country,County,State,ZipCode,CountryCode,ZipCity,Contact,EMail,PhoneNo,WoNo,OrganizationSite,OrganizationId,PriorityId,WorkType,TaskDescription,LongDescription,ReportedBy,A

1089
OmnLorreZ
Do Gooder (Partner)
baris.halici
Hero (Customer)
baris.haliciHero (Customer)
asked in Service (Touch Apps, MWO, MRO)
MWO "Waiting for Server" Application Home Page Does Not Open

Hello Community,I have a few questions for you about the MWO application.There are 3 mwo applications as shown in the image below. I installed the application called mWorkOrder from the TAS Server. I installed the others from Google PlayStore.What are the differences between these 3 MWO applications? MWO Service 10 and MWO Maintenance 10 applications are synchronizing successfully. But the home page does not open; It stays on the synchronization screen. The mWorkOrder application opens but the application content is empty.  RegardsBarış.

501
baris.halici
Hero (Customer)
B
Sidekick (Customer)
betul.bastan_12Sidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)
svc service APIs

Hi, Where are the SVC service APIs kept? I can see it in the database, but I cannot find such APIs in my build or project. Thanks.

371
B
Sidekick (Customer)
Q
Do Gooder (Partner)
qzliuDo Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)
DefineModification page

What does this DefineModification screen do and what business scenarios use it? 

271
Thilini Kumarasinghe
Ultimate Hero (Employee)

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