Service (Touch Apps, MWO, MRO)

Community, We have a service contract created customer order, status Invoiced/Closed. But we would like to cancel it, we did a credit invoice against customer invoice and it is done. but the customer order still shows Delivered status, and seems it cannot be undo delivery due to service contract. Any idea how to undo delivery/close for this customer order? we are on APP10 UPD9. Thank you.

Hello,We’re currently working on a project where many technicians have tasks assigned on Saturdays. They would like to have a clear overview of their schedule in the "My Work Calendar" within MWO. The question is, is it possible to adjust the Work Week settings to include Saturday?They prefer not to work with the  "Week" setting (Monday to Sunday). We’ve been unable to find an option in IFS Cloud to configure this. Does anyone have any ideas?Thank you very much,Iulia

Dear IFS Community,When trying to connect to MWO, we are encountering an error message. We haven't made any modifications at the database level, so I'm unsure what might be causing this issue. I would really appreciate any insights or guidance on resolving this. Please let me know if you need any further details.Thank you in advance!

We are currently in IFS 10 upd 19, and moving to upd 24. We are working with creating surveys for Aurena and MWO but I was recently given a requirement to be able to have a picture/drawing that they technicians can see and confirm that their site looks like this. Is there a way to build that into the surveys? I know how they can attach a picture, but can there be one that is shown to them instead? Here is two examples of what they are doing in excel that they need put into their IFS surveys somehow.  

Hi,  We have an issue in Apps 10 MWO when using surveys with Yes/No questions. We have made Remarks enabled so, if necessary, the user can add for either Yes/ No.  However, when we revisit the survey, the added remark is removed and is filled with Yes/No depending on the answer we select for the question. Is this a known issue? Anyone knows why it could be happening?  Added remarks first time: Revisiting the survey:  

Hi @RnD,We are finding out that iSO newer updates inhibit some functionalities of MWO app, i.e. service reports are no longer visible. The issue is that with iOS above 18.1.1 when one touches “Service Report” nothing happens (see video attached).Need an urgent feedback or a workaround for this? RegardsKM

Hi All, I need to find LTU permissions to assign field technicians. All field technicians perform full flow of work assignment from accepting to completion. Some may create New Work, Create map positions etc.Can we fulfil these requirements with LTU permission sets? Are there limitations with LTU permission sets?How can we get to know about available permission sets in IFS? I imported one available LTU permission set in IFS Cloud Product Information for MWO (MOBILE_WORK_ORDER_LTU 24 R1). But, I only see Objects there when I granted that permission set. TIA.

I am having a problem give permission of “Work Assignment Information” tree view to general users. This tree view is under the window My Task ( under Service and Maintenance module, attached ) in IFSAPP10. I have already checked both presentation objects and Database objects in the permission set window but unable to find anything related with the text of tree view menu, so, unable to give permission from permission window. The users I am trying to give permission can access My Work window.  There have been a couple of posts but none of them actually  have a resolution.

Hi,Was trialling the tech portal (Cloud 23R2). It appears that the completed area of the tech portal is coded only to show assignments 30 days in the past. What if we want to show 60 days in the past? Is there a possibility? Why was it hardcoded in the first place? TIA  

Hi,Hope someone can help. We are on the IFS Cloud 24R1. We are using MWO Service with old gen service solution (service quotation, not request quotation).When you are on My Work you have a button to create new service quotation on the existing assigned task. When you click on it, the page prompts you to create a new quotation, new work order and the new task. Is there a way to create quotation which would be already connected to the work order/task from which you initiate the quotation process?This functionality exists for the full access users in IFS Cloud where you can create quotation on the existing work order so would be nice if you could the same on the MWO.Thanks

Hello, We recently took SU14 on 23R2 and believed that push notifications now should work (after we have read this:We are still facing an issue to recieve push notifications. We are using IFS MWO Service 25.1.1406.0 and push notifications is enabled on the device.I am quite new on MWO and trying to add NOTIFICATION_HUB_PATH and NOTIFICATION_HUB_URL - are there any standard end points to use and what should be the setup?The log looks like this: And the background job gets executed. Any tips?Thanks, Olle

Hi Comminuty, For a customer (23R2 Managed Cloud), we have MWO module with MWO licenses but we don’t find how to assign MWO licenses to user. Do you know how to ?All user use a full licenses now and we want to use MWO.

Hi All, I tried to do some page configurations related to MWO. Then I saw that there some entities in “Apps for Page Designer - Service Engineer” which cannot be seen in “Entity” page or “Entity Configuration” page. As an example “OnlineEventLog” entity seen under “Task Events”. Cant we do any page configurations associated to those entities?  TIA.

Hi, we just made the leap from IFS MRO to IFS9 (huge jump).  In the IFS9 help it seems to say that when a WO is in released and the operation is released you should be able to do a RMB on the operation line and finish that operation out.  However we do not seem to get any status for the operation other than Release (when WO is released) and then Cancel.  When we RMB the close out is never an option.  Is there some other setup we are missing to allow this to close out this way?  We can finish the ops from the header when the WO gets Finished.  BUT we need to close operations 1 at a time and not all at the same time.  Thanks for any insight!!!

Hi Community, Is there any way to login to TAS Portal as ifsapp when SSO Enabled?  

We have a custom field in ‘My Work Detail’ Page under ‘Task Information’ that is set as required however user still can by pass this field and complete the work.  

We encountered an issue with MWO.  Two tasks were assigned to a tech and sent to his mobile.  The tech left the company but never completed or returned the tasks to IFS.  This is preventing us from being able to complete the tasks and put them in finished status.  Has anyone found a way or a work around to get those tasks back from the mobile?  

Is there somewhere that lists errors and gives a resolution to that error.I’m a new user and I get an error pop up every now and then. IFS Cloud tells me I have an error but not how to fix it.For example:  

Hello!We are implementing 24R2 for a client specializing in ETO fleet solutions, covering Manufacturing, Finance, SCM, HR, and EAM. The client operates three sites: two plants and one branch office. One of the plants also handles customer service requests for warranties, preventive maintenance (PMs), and contracts.My Question: What are the pros and cons of having a separate site for customer services to maintain a customer-owned fleet from the perspectives of Manufacturing, SCM, and Finance? Thank You 

Hi Community,Urgent!We have several MWO users receiving the below error message when they try to login to the app (see screenshot below). Based on this they cannot use the MWO app. How can this be resolve? Your input and contribution is super appreciated.  Thanks Mesh 

I've been searching both the community and Google for a clear process on setting up the CRM Companion app in IFS Apps 10. While I've found some Aurena documentation, I haven't come across anything related to IEE. Does anyone have any useful resources for this?

We are using Entra as SSO to IFS MWO. When a user presses the button ‘log-in using Entra’, the UPN/email is not automatically populated. This causes the login experience to be very cumbersome. All devices that use MWO are enrolled in Intune.Is there anyone that have encountered and/or solved this issue?

Imagine if i want do block an insertion when the TASK.EARLIEST_START_DTTM LIKE "01/01/9999 00:00:00" How do i define that in the expression?The BR is Validation Type and is defined before insert

Hi ,   I am trying to write  a business rule where I want to create one condition to check whether the date value of a column is greater than today’s date+7 days. I now in the expression field i can write now() to get today’s date but how will I get a date which 7days in future.   Please help me here. 

Hi,  We have added an eform as a mandatory step before completing the work task. It is the last step before ‘Report in’. However, even if the eform has been completed, MWO gives the error message saying ‘This action is mandatory’ when we attempt to Report in. Is there a reason behind this? It does not happen always but sometimes.  Thank you,