Service (Touch Apps, MWO, MRO)

Hi, We are about to implement Call Center for our internal and external support teams. What I’d like to know is how other users are handling periodical invoicing of base services (fixed monthly fee). Basically we would like to make it simple and possibly automate the invoicing as much as possible.One possibility is to use Service Contract, and its periodical invoicing feature. However is do not have connection to actual Support Agreement, and is quite complicated for simple contracts, where there is only one or two service lines.At the moment we are using Customer Order where coordinator is creating one order for contract period (or year) with lines for each month and invoice lines one by one..I’m quite sure that other companies has had similar questions and would like to know how others have solved this? 

Hi,Do you know if it is possible to create filters/links on pie charts and charts in Aurena?Thank you

I’m trying to get media working in our test system on fault reports - LU ActiveSeperate. I have added Media to the Object connections and can see it on the screen but when I drag an image to the record I get the following error message:We have just applied Update 17 to this environment so unsure if this is an update issue or if you can’t use media on fault reports or if I’ve not configured it correctly.Thanks Sarah

I have a client script which is working perfectly fine in the form view.. If i update a field in the form view, the onChange client script works fine. But if make the change in the List view by double clicking the field, the client script is not working.. Any alternate solution?

How does IFS handle a work order that needs to be assigned to two technicians?  Sometimes we need to send 2 technicians out on a call.  We do have a lead technician but we want to be able to see that both technicians are not available to schedule.

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Trying to search for all planned start dates that are 14 days old. I can search using >TODAY but cant find out what other functions i could use to search for dates without actually using dates. Can’t use “Yesterday” or “Last Week”   if i do try one of those i get the following value    

In the page designer, of IFS10 upd 9, it is possible to prepare a set for a specific context (to show the altered design to a different group of users).What are the steps to export a context and import it into another environment (other database)?I’m especially interested in work done on mWO via Touch Apps settings.Thanks in advance,Steve

Hi,I need to register the counter indications for all  the object (serial) serviced in  mWO Service 10.Is that possible to make this activity mandatory ? Workflow settings, other settings ?

When we create a material requisition from mobile, the back office see’s the planned line.  The back office wants to Manually Reserve and move the reservation with a transport task.  IFS will do this. The created transport task can be seen from mobile under “Receive Reserved Parts”.  When we try to receive and issue we get the following error:  

Hi All, We are using below mentioned functions for Client Script (Web client) version it is working fine . But it is not working for client Script(smart client) . Please help to figure it out .   var getXxyz ={};      

I know with the old mWo we were not able to do pre-posting from mobile.  Is there an Aurena action button we can create to do pre-posting from mobile?  Has anyone tried this?

Hi,Can anyone please advice how can I create escalations automatically based on previous escalation open days.Example: I have crated three level escalation hierarchy and first person escalation is opened more than 2 days then next escalation should create for second person in hierarchy and if more than 2 day then escalation to third person in hierarchy.ThanksRamya

We are going to setup some monitoring dashboard in app dynamics for DSE servers. Is it ok to install appdynamics on DSE servers.

Is there a way to create an event that emails work task information as an ICS file so maintenance techs can add it to their calendars?Better yet, is there a way to sync work task assignments to an outlook calendar?

Is it possible to do product serach, or create new product from a RMA page, and then a service request from RMA page itself?In Service Request page, this feature is already there as out of box utility. But in RMA , is it possible to capture the Product ID, if we are initiating the process from RMA page? Please advise.

HiI want to add wallpaper in all pages, in ifs

Hihow can I add more themes in my profile ?I have only 4 themes in option-general-themes.tnx Shame I did not know in which category I should ask questions

In a certain situation a combination of projects with work orders will be used. Part of the solution is that there will be standard inventory replenished by standard MRP.What will happen is that all work orders will be project connected, so when demand is registered on a work order material requisition, these lines will be connected to a project activity.We will use Project MRP to automatically transfer standard inventory to project inventory, this all works fine. The issue is that the WO tasks will be assigned to workers with a default remote warehouse connected. When this is the case the automatic reservation of work order material lines will only consider inventory on the remote warehouse (as this is the default warehouse for the worker). The transferred inventory, which is available for the applicable project activity is not considered during reservation.Only solution we see is that we do a manual reservation of the line and change to the central warehouse to reserve the stock. Nic

 I want all projects in the Project table to be listed as pop-up boxes when Project_id is given as the Quick Report parameter.How can I do it ?   

 Hello, Can I set a size limit for added attachments in IFS 9/10? For example, if the file exceeds 1GB, the user will not be able to attach it.

Surveys conducted in IFS10 Survey module. I can't bring you why I chose it.I want IFS to see the login user survey.In summary.I want a user who opens IFS session to fill out the questionnaire on the home screen.How can I do it?

We use New Case Issue for recording customer faults/requests.  We have 1 company providing support to its own employees and the employees of another company we also own. However, when the employees raise a case from the 2nd company (customer), it defaults in the case to the 1st company (customer).  The employees raising the case are only assigned to one company so I had expected the system to know which company to enter based on the employee raising the case.  This is not happening.  Does anyone know if there is a way of doing this?

We are testing the scanning functionality of the Scan It app and noticed that in certain screens it drops the identifying prefix character when scanning and in other screens it does not.  Attached is an example, the numbers circled in RED appear with the prefix in front of the scan.  The item circled in GREEN scans correctly and it gets dropped. For example, Move Inventory Part drops the “Q” prefix when scanning but the screen before that which is Part No it does not drop the “P” Is there a place in IFS where you can set what gets dropped and what doesn’t?  Or do you typically set that on the scanner gun itself?  We are using Honeywell CK65’s

Hi,I want to create multiple task for request automatically based on request type selected,I wrote XML business rule for request screen and able to create single task with below XML code.<update_task>  <task>    <request_id>@request_id</request_id>    <task_type>FIX</task_type>    <insert is_initialized="false" />  </task></update_task> Can anyone please suggest how can I create multiple tasks. ThanksRamya