Service (Touch Apps, MWO, MRO)

1878 Topics

jquinteiroDo Gooder (Customer)

Hi, I have some quick reports created in IFS 10, and suddenly, one of them stopped exporting data to excel. Inside IFS, I can see the values I am querying, but in excel I get the “No data found!” message on the first cell. Does anyone know what might be causing this sudden error and how to get around it?

4 years ago

ShamDo Gooder (Employee)

asked in Service (Touch Apps, MWO, MRO)

Signature on mobile WO report

Is there a way to get the customer signature entered on the mobile devices when completing a WO (MWO) to the backoffice work order report? Assume this signature is saved as a blob in the database but how can we get this into a Crystal report?

4 years ago

TatKhandMSidekick

asked in Service (Touch Apps, MWO, MRO)

After installation of PSO. The first login with PSO username and password

I installed the PSo . what will be default password for the PSO 6.

4 years ago

BIM_JaKaDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Mobile support for NCR

HI. We are running IFS10.5 and have som questions about mobility sollution for NCR. Is thare any avaliable app/sollution for NCR? Is ther any plan for this, if not available today ? // Jan

4 years ago

JurHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

Case Management Portal

We are looking into expending our IFS 10 environment with Case Management. However we have the desire to use some kind of (B2B) portal so that our customers can register cases and look at the status of their cases. I cannot find any information regarding this being included in the Aurena B2B. Does anyone have any experience with this?

4 years ago

randallkernSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

IFS Apps 10 Map Position

We are using a custom menu in APPS 10 to create a location and add it to a functional object. The map position does not automatically generate. Is there any way to make this automatic or is there some process that can be run via an event to make it set the map positions?

4 years ago

josdepijperHero (Partner)

asked in Service (Touch Apps, MWO, MRO)

Can I return multiple columns of data from a Client Script?

Is it possible to convert the returned data from a Client Script SQL to multiple columns in a Client Script so that you can return muliple columns into a Data Source which I can directly show in a list element in the Lobby? From what I have learned I am able to create a ‘Client Script SQL’, which I call from an Client Script with the function getDBValues(“Client Script SQL id” ). From there I am able to return a list of data in a column called Return. This is some default ‘column’ which I can return from a Client Script, but I am wondering if I can return multiple columns in the Client Scrip for the Data Source to read and select instead of just one called ‘Return’?

4 years ago

TDCMANIRULDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Getting the below error while updating task status

While changing the status of task, getting the below error: Row (task_task, (---)) was changed after it was selected. Reselect and try again Could you please help how to get rid of this?

4 years ago

AMPALKDo Gooder (Employee)

asked in Service (Touch Apps, MWO, MRO)

When scheduling All Parts Cost Calculation job what are the best practices ?

We encounter a situation in a Customer environment that scheduled job for ‘All Parts Cost Calculation’ creates issues due to its long running time. Customer runs this job on a site that has nearly 30k parts. For the cost set 2. and for Active part status. Both the Include Configurable Parts and Copy Estimated Mtrl. Cost From Inventory Part ticks ON. The default batch queue has been used. Please suggest any best practices known when comes to scheduling this job.

4 years ago

Harini AryaDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

Can Characteristics be associated to Supplier

Hi, I am looking for the possibility to add Characteristics to Supplier Master Data. Is that possible? I have created the Technical class and Attributes but could not see the Characteristics option in the Attachments for Supplier. So I am wondering how can we get the Characteristics option when we click Attachments in Supplier. /Harini

4 years ago

BGunnDo Gooder (Customer)

posted in Service (Touch Apps, MWO, MRO)

Delegations in Apps 8

Does anyone have experience with using delegations in Apps 8 and what can be delegated, eg timesheet approval, Purchase Order Approval, Document Approval

4 years ago

VinuPHero (Partner)

asked in Service (Touch Apps, MWO, MRO)

How to change the history of the saved schedules?

How to change the history of the saved schedules? Any parameters for it?Tried ‘MaximumSavedSchedules’ but it only for the number of schedules that it keeps in the system, the requirement is to to set up how far i can go back on saved schedules.

4 years ago

DBolsterDo Gooder (Customer)

posted in Service (Touch Apps, MWO, MRO)

Triptracker v1.3.23 for IOS

Following the latest release of IFS Trip-tracker for APP 9 a number of our mobile engineers reported that the purpose text box went black when they tried to enter a trip purpose and the date time scroller no longer appeared when they tried to enter the date. We managed to figure out that it was because they had their I Phone on a dark screen setting and by changing the setting the problem disappeared. Just posting in case someone else finds the same problem

4 years ago

savasciftciSidekick

asked in Service (Touch Apps, MWO, MRO)

Prevent document attachment

I want to prevent to attached document in Purchase requisiton head. How can I do that in document managemant module.

4 years ago

envpankamDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

how to create the Active directory in apps10

Hi All, Please suggest, how to configure the active directory in apps10

4 years ago

envpankamDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

Configure the FTP server in APP7.5 SP6 APP

Please Suggest me, how to configure the FTP in APP7.5 SP6 APP

4 years ago

TierajengSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

How can unhide the all hided fields in IFS Application?

I have hided all the fields of the posting Tab of the Work order Report in Tab. I am unable to unhide the same and unhide option is not visible to me. This is hided for me only. Please advise the solution?

4 years ago

envpankamDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

Error in retriving the saved pdf reports in crystal web service in APP8

4 years ago

hewelkwDo Gooder (Employee)

asked in Service (Touch Apps, MWO, MRO)

Calculate date with time

Version : App10/IEE One of my Customer needs following calculation for a proposed date considering manufacture calendar Proposed date= sysdate(including time) + some lead time (in hrs) (when a proposed date falls on non-working day , it should fetch the next working day) Would it be possible to facilitate using existing methods from Work_Time_Calendar_API ? Appreciate any info on this

4 years ago

cwrightDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

IOS Mobile Work Order App /MDM - Pre Populating login

HI,I am using Mobile Work Order on IOS pushed out via MDM and a custom B2B App. I wondered if anyone had any experience in this setup. As we have an on-prem touch apps server is it possible to push the app out with the login parameters pre populated, eg systemID, touch apps server url and username/pass. We can pull user name and password from MDM.

4 years ago

GkabbaraDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Rental / Hire Module

Hi Is anyone using the Rental /Hire module in IFS V10 or V9 along with the Project module? If you have a presentation on the module features appreciate if you would share. send to gkabbara@imcokw.com

4 years ago

SHAUN_KERSLAKEHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

MWO Not updating IFS WO Status

We have an issue where work orders on the mobile device are changed to Work Done but the work orders in IFS are not updating and are still showing a status of Started.Nothing is waiting to transfer from the mobile and no failed transactions.Does anyone have any suggestions? I’ve seen talk of a user guide or troubleshooting document, but cannot see any attachment of such document in this community. We are using IFS Apps 8. Any help would be appreciated RegardsShaun

4 years ago

TDCMANIRULDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

How to give an expression in Business Rule

Hi , I am trying to write a business rule where I want to create one condition to check whether the date value of a column is greater than today’s date+7 days. I now in the expression field i can write now() to get today’s date but how will I get a date which 7days in future. Please help me here.

4 years ago

courtney.engelSidekick (Customer)

posted in Service (Touch Apps, MWO, MRO)

IFS 9 Work Orders with Manufactured Materials

When material needs to be manufactured on a shop order for a work order, how are others handling this? The only Supply Codes on the material of a work order are Invent Order and Project inventory. MRP will run and pick up the demand, but the manufactured assemblies often get mixed in with the production materials. We are currently creating our own shop orders for these, but they loose all connection to what you need the material for other than notes.

4 years ago

courtney.engelSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

IFS 9 Patch 14 Work order Dates

We are attempting to analyze how we are using the dates and use them more efficiently in our system. We know that the Planned start date will populate the Material requisition due date, and in turn the Material needed date. Other than that and the Requested Finish populating the Wanted Delivery date we have not been able to figure out any other details about how to use them to plan for any part shipping and picking lead times. We have not yet ventured into the standard jobs and operations, but are simply trying to get the dates to help us. Before the latest patch the planned start date would give the Customer Wanted Delivery date a starting date to calculate the shipping lead time, but now that does not seem to be working either. Does anyone have any suggestions on how to properly use the dates? We are not yet using mobile either.

4 years ago

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Service (Touch Apps, MWO, MRO)

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