Service (Touch Apps, MWO, MRO)

1896 Topics

jbernardoHero (Partner)

When the user is trying to process a shipment, he gets an error stating to contact the office no other details this is 5.7

2565

4 years ago

Tom BoltonDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

Delay notification alert (email, sms) based upon contact availability

Does anyone know if it is possible to create a notification (email, sms) to be sent at a later time? I have a requirement to send notifications to contacts only when they are available, and if not, to wait until they are available. Related to this, what DB table holds this message queuing information?

1823

4 years ago

SHAUN_KERSLAKEHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

WO Number Generation

Hello, When we started with IFS, we started PPM WO numbering from 600,000. We are now up to 500,000 from service requests. So, I’m assuming when we get past 599,999 IFS will find the next available number to use, however, if we are generating new PM WOs and a work order is logged at the same time, will both processes fight for the next number? Where is the number sequencing controlled for work orders in IFS Apps 8? Regards Shaun

4585

4 years ago

VivekNRSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

IFS Apps V10- IFS Recommended Oracle Full DB Cloning Procedure

Dear All, IFS recommended Oracle full DB cloning procedure <STEP by STEP>. Following DB Back-up and Restore process. How to take a DB back-up from one envorinment <STEP by STEP> How to restore a DB to another envorinment <STEP by STEP> Thanks in advance. Regards, Vivek NR.

4623

4 years ago

hwilkieDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Print Preview - Purchase Order Change Order

A user wishes to print preview a purchase order change order, before the change order is authorised and the purchase order is updated. The reason for this is the person wishes to review what the updated PO would look like before they commit to authorising. However whilst on the ‘Purchase Order Change Order’ screen, there is no option to print preview. My initial thoughts are a custom RMB click to a purchase order quick report. However I would want this to reflect our current PO layout which is designs using report designer.

7381

4 years ago

filiep.vwDo Gooder (Customer)

posted in Service (Touch Apps, MWO, MRO)

Call center demo

Hi, we’re on a quest to find out if call center can make a difference in our company. I can ask IFS and the anwser will be “sure it can” and i believe them, however .. talking to someone using it already would give me the real experience. So, if somebody using Call Center feels like shedding a light over the matter in a call or skype session that would be amazing, otherwise we’ll go for the IFS option. We’re located in belgium, be we’ll adapt to any timezone if that would be helpful. BR Filiep

1982

4 years ago

SAFIDESidekick (Employee)

asked in Service (Touch Apps, MWO, MRO)

Document Management - Object Transformation

Between application 7.5 (or 8?! I am not sure...) and 9 I have seen a difference regarding object transformation. In the old release of IFS application an entry was made in the object connection list if a document was passed on from a source LU to a taget LU. Now it seems to be only displayed online. Can someone explain the benefit?

4095

4 years ago

jbernardoHero (Partner)

asked in Service (Touch Apps, MWO, MRO)

Adding new fields in UI Designer

Under our part usage, i am trying to also add the description of the part which is unfortunately located in the part table. Since there is nothing connecting these two it cannot determine the path. i manually add it via the item path in the UI designer but it doesn't return any values. there are a lot of screens that i want to do this one. What would be the best way to go about this?

52612

4 years ago

SHAUN_KERSLAKEHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

Automatic Authorize debit and credits on WO

Hi, Are you able to advise how we setup automatic authorization of debit and credit postings on the Work Order tab? We are using IFS Apps 8. Regards Shaun

2835

4 years ago

jbernardoHero (Partner)

asked in Service (Touch Apps, MWO, MRO)

Transferring Parts to Mobile Effectively using Logistics Manager

Currently for our users to transfer parts to our mobile devices, they have to create a request, fill in the part needs, print picks, ship it etc. Then the tech will receive it on his screen under the receiving tab. this is a lengthy process for our shippers, especially in the summer. Logistics manager lets the user transfer a part in only a few clicks. takes 20 seconds to do. However the part wont immediately show up in the mobile users stock. They have to initialize before the data come into their phone We’re on v5.7. Is this a version issue or is there a way around this?

1955

4 years ago

aagostiniDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Event Action

Hello, I’m trying to create an event Action to alert the buyer when a Reschedule_date is entered but only if the date is different than the Promise_Date. I’m using the Purchase_order_line. CAn this be done?

3863

4 years ago

rcvsDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Conditional expressions in XML Business Rules

The XML below has an expression that works. What if I want to change this expression to have a conditional: the result must be blank if person.mobile_phone is blank. Thanks <update_person> <person> <person_id>@person_id</person_id> <alt_email_address>@expression[person.mobile_phone + "@textmarketer.biz"]</alt_email_address> <insert_update is_initialized="False" /> </person></update_person>

2751

4 years ago

lmackeathDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

License violation?

We are developing custom fields and custom LU’s in a customers IFS 9 Environment. We will also be developing new report files (.rdl) that contain custom logic on custom fields. These .rdl files will not be sent to IFS Harvest as they contain custom logic and will not be accepted by IFS. We have also developed a custom API which has custom logic written as per IFS standards. we accept full responsibility on the support of all these configurations if any issues arise in the future. we will not be making any changes to core IFS code and will simply be using the configuration tools provided to us by IFS. My Question is - Based on the nature of this work does this violate any IFS license?

75213

4 years ago

josdepijperHero (Partner)

asked in Service (Touch Apps, MWO, MRO)

PSO: Automatic Planning Roadmap

I was wondering if anyone in this community is informed about the IFS vision for the roadmap regarding the old Silverlight interface of PSO? My best guess is that it will completly disappear, because Microsoft no longer supports Silverlight.If thats the case, then I wonder what will happen with the Automatic Planning feature which the Silverlight client has but the new UI does not have. At least not yet. Is it also coming to the new UI of PSO?The features ‘Rules’ and ‘Rule Collections’ are allready available in the new UI, which were constraints for the Automatic Planning feature. However in the last Relase Enhancements document, it is said that for example the 'Requirements’ feature will not be implemented in the new UI, which could also be defined as contraints for the Automatic Planning feature. So this suggest that Automatic Planning might not come back to the new UI. Is that the case? The Automatic Planning feature looks quit valuable for the overal solution. Also I actually do no

4093

4 years ago

Sabari VinayagamDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

Is it possible to trace work in progress materials by separate locations in a shop order process?

During a shop order process, I want to track all my work in progress (WIP) materials through separate locations during a shop order process. Once I issue the component material against a shop order, before starting the operation or in the mid of any operation I want to track the location of that WIP material. Is it possible in IFS Apps9 through a work around solution?

1311

4 years ago

shitanshu sharanSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

How to configure the new print server on app 7 core

Hi All, One of our APP7 environment got crashed but after completing all the installation we are not able to connect it to the new print server. Please Suggest. Thanks & Regards Shitanshu Sharan

1311

4 years ago

Greatdi1Do Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Multiplying one custom unit by one Logical unit

I have a custom LU I have created and I need to multiply it by the LU IE $ times Quantity = Price What is the best way to do this. Reference would be PO by PO line on that line. Apps 10 Thanks!

791

4 years ago

Ann DegroatHero (Employee)

asked in Service (Touch Apps, MWO, MRO)

How does an adjustment_reasn gets entered into the records on part_tranlog?

I know that you can add a new adjustmnt_reasn in Code Tables, but how does an adjustment_reasn get entered into the records on part_tranlog, is it only when a stock count is posted?

1812

4 years ago

jquinteiroDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Error Exporting Quick Report to Excel

Hi, I have some quick reports created in IFS 10, and suddenly, one of them stopped exporting data to excel. Inside IFS, I can see the values I am querying, but in excel I get the “No data found!” message on the first cell. Does anyone know what might be causing this sudden error and how to get around it?

134016

4 years ago

ShamDo Gooder (Employee)

asked in Service (Touch Apps, MWO, MRO)

Signature on mobile WO report

Is there a way to get the customer signature entered on the mobile devices when completing a WO (MWO) to the backoffice work order report? Assume this signature is saved as a blob in the database but how can we get this into a Crystal report?

2273

4 years ago

TatKhandMSidekick

asked in Service (Touch Apps, MWO, MRO)

After installation of PSO. The first login with PSO username and password

I installed the PSo . what will be default password for the PSO 6.

4144

4 years ago

BIM_JaKaDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Mobile support for NCR

HI. We are running IFS10.5 and have som questions about mobility sollution for NCR. Is thare any avaliable app/sollution for NCR? Is ther any plan for this, if not available today ? // Jan

1412

4 years ago

JurHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

Case Management Portal

We are looking into expending our IFS 10 environment with Case Management. However we have the desire to use some kind of (B2B) portal so that our customers can register cases and look at the status of their cases. I cannot find any information regarding this being included in the Aurena B2B. Does anyone have any experience with this?

8004

4 years ago

randallkernSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

IFS Apps 10 Map Position

We are using a custom menu in APPS 10 to create a location and add it to a functional object. The map position does not automatically generate. Is there any way to make this automatic or is there some process that can be run via an event to make it set the map positions?

5524

4 years ago

josdepijperHero (Partner)

asked in Service (Touch Apps, MWO, MRO)

Can I return multiple columns of data from a Client Script?

Is it possible to convert the returned data from a Client Script SQL to multiple columns in a Client Script so that you can return muliple columns into a Data Source which I can directly show in a list element in the Lobby? From what I have learned I am able to create a ‘Client Script SQL’, which I call from an Client Script with the function getDBValues(“Client Script SQL id” ). From there I am able to return a list of data in a column called Return. This is some default ‘column’ which I can return from a Client Script, but I am wondering if I can return multiple columns in the Client Scrip for the Data Source to read and select instead of just one called ‘Return’?

2731

4 years ago

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Service (Touch Apps, MWO, MRO)

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