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Question

Print agent - service running failed

  • May 6, 2021
  • 4 replies
  • 181 views

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We use a print agent. The service works when the console is running. When we start the service in the background - the print agent is not working. Has anyone had such a problem?

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4 replies

Himasha Abeywickrama
Superhero (Customer)
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Hi @DominikaM,

 

Could you please check the printAgent logs to see if you can find any errors there?


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  • Author
  • May 6, 2021

Logs looks ok. 

 

when the console is turned off, the printouts do not work. when the console is started, all outstanding printouts started


Himasha Abeywickrama
Superhero (Customer)
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Hi @DominikaM,

 

What is the IFS application version that you’re using? When you try to start the service, are you getting any error messages?


RanukaSerasinghe
Hero (Partner)
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@DominikaM when you start the service in the background do you see any blocking session ?  Better to analyze the sessions too