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Question

Print agent - service running failed

Sidekick (Partner)
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We use a print agent. The service works when the console is running. When we start the service in the background - the print agent is not working. Has anyone had such a problem?

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    4 replies

    Himasha Abeywickrama
    Superhero (Customer)
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    Hi @DominikaM,

     

    Could you please check the printAgent logs to see if you can find any errors there?

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    Sidekick (Partner)
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    Logs looks ok. 

     

    when the console is turned off, the printouts do not work. when the console is started, all outstanding printouts started

      Himasha Abeywickrama
      Superhero (Customer)
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      Hi @DominikaM,

       

      What is the IFS application version that you’re using? When you try to start the service, are you getting any error messages?

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      RanukaSerasinghe
      Hero (Partner)
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      @DominikaM when you start the service in the background do you see any blocking session ?  Better to analyze the sessions too

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