Service (Touch Apps, MWO, MRO)

What are the differences between the MWO Maintenance and MWO Service applications? And why would you use one vs. the other? Thank you.

It works and appears in the test environment, as shown in the following image but the icon disappeared in prod environment, as seen in the image bellow How can we enable it in Trip Tracker production environment? 

Is it even possible to use Notify Me in Android 13 or + for IFS Apps 10? or the only way to use in Android is with Aurena?

How do i use IFS Scan It for IFS Apps 10 in iOS 15 or above?The warning says that Occurred an error trying to comunicate with the server and to verify the conection and URL.  We tried to add the URI for iOS but it doesn’t exists in the Technical Documentation.  

Hello All,Would you kindly advise if there is a possible way to restrict viewing/accessing the WOs in MWO App end, by the Mobiles Users who are working on the same Site (all got the same Site access).The scenario is we have a 50 Mobile Users who are working on the same Site ‘A’ (all Objects are in the same Site A) and 20 of them should only see different set of WOs (the WOs which are on different set of Objects on Site A), and other 30 should only see another set of WOs, (the WOs which are on different set of Objects on Site A).And they are currently using the same Resource Group which got the same Site access. They are all using various types of Work Types as well.Would you kindly share thoughts and advice to achieve this using Sites, Permission, Objects, Locations etc., Resource groups etc.?We are using MWO Service 10 Application. Many thanks.  

Hello, I am using Work orders and Standard tasks for my customer, which enables to gain some time  a a WO creation.However, I can’t manage to automatically add a standard task template to a work order based on BDR type (ex Work order type).Is this possible or do we have to add it manually for each WO ?Thanks,PL

Community, We are on APP10/UPD9. We are testing MWO. As we remember in APP9, on Prepare Work Order screen, you have the RMB function to dispath the current work order to mobile, but current in our screen, we cannot find this option anywhere.any idea?Thank you.

I have created a list by enabling the multi select as below and added it to the page.list BulkAssigList for JtExecutionInstance {   label = "Bulk Assignments";   multiselect = [true];   crudactions {      new {         enabled = [false];      }      edit {         enabled = [false];      }      delete {         enabled = [false];      }   }   field WoNo;   field TaskSeq;   field ExecutionInstanceSeq;   field TaskRef.CCallId {      label = "Call Id";   }   attachments {      enabled = [false];   }}I can able to see the option to multi select  the list in solution Manager->mobile apps->configuration→ Apps for Page Designer->Service Engineer ->My Work → Work Details but i am not able to multi

I have added below query and not able to add syncpolicy and offlinequery to the query declartion as i am getting the error “Rule/Property deprecated from target version 23R1 Onwards”query CNonMegaAssignments {   from = "Mobile_Work_Order";   where = "UPPER(Jt_Task_Api.get_c_call_id(task_seq)) not like UPPER('Mega%')";   keys = WoNo, TaskSeq, ExecutionInstanceSeq;   attribute TaskSeq Number;   attribute ExecutionInstanceSeq Number;   attribute CCallId Text {      fetch = "Jt_Task_Api.get_c_call_id(task_seq)";   }}If i try to use above query then i am not getting the data in mobile but getting the data in cloud mobile screen@Yasas Kasthuriarachchi @James Ashmore @Rukmal Fernando @Uthpala 

Hi, We are trying to add a multi-select custom field in MWO but the field only allows for selecting a single value in MWO. The field allows multi-select in Enterprise explorer. Any suggestion on how to make the field multi-select in MWO? 

Hi All,One of our customers having an issue like that they facing a deadlock in the PROD environment and the trace log files on Database Drive E experienced unexpected growth due to deadlock trace details, leading to the application becoming unavailable.During further analysis, we have identified that the below query is causing the deadlock in the environment ----- SQL Statement for this session -----UPDATE MOBILE_SYNC_DATA_TAB SET SYNC_STATE=DECODE(SYNC_STATE, :B10 , :B10 , :B12 ), REFERENCED_OJBVERSION = :B11 , MODIFIED_COLUMNS = DECODE(SYNC_STATE, :B10 , MODIFIED_COLUMNS, MODIFIED_COLUMNS || '^' || :B9 ) WHERE APP_NAME = :B8 AND ENTITY = :B7 AND REFERENCED_OBJKEY = :B6 AND NOT (APP_NAME = NVL(:B5 , :B3 ) AND DEVICE_ID = NVL(:B4 , :B3 ) AND USER_ID = :B2 ) AND SYNC_STATE <> :B1Can someone help on this to understand how this SQL query can be a reason for a deadlock? What are the possible ways to happen and how we can avoid it tp happening aga

Hello,Is there a possibility to set the MWO to have a fixed signature from the engineer? So the engineer doesn’t have to sign every single time they complete a Work Order?Thank you,Michael

Hello everyone,Hope you are all well :) I have a question from a client: Can a field in MWO be hidden based on other field value? As an example I have 2 fields: A and B. When field A = 1, I want field B to be available, when field A != 1, I want field B to disappear. Is this possible in MWO in this moment? And more important, is this possible with configuration only? Thank you in advance for your answer! :)

Hello, The customer would like if the dispatcher in the backend could manually process the time stamps that a technician has to set (e.g. working, completing the work etc.). I have thought about the Clock In and Out functionality, but it seems like it has some limitation when the assignment is already transferred to MWO.For example, even if I clock in and choose a time and date, the fields Assignment start and Work start are not being filled in.The same happens when I clock out. The system allows me to do this, but there is no data populated.I have also tried to enable Allow Clock in automatically on site level, but there is also no data populated.Do you have any ideas here? Thank you very much,Iulia

Good Afternoon When I open the IFS MWO Service application,  I cannot see any objects in the object page.  however in the IFS MWO Maintenance application the objects are visible. I’ve checked the user and company for both IFS MWO service and IFS MWO maintenance and both are connected to the same company and site. I’ve looked on the community and there’s other questions around IFS MWO Maintenance but no mention for the service app. This is for IFS cloud 23r1 

We’re using workflow configs in Apps 10 and I can’t find any guidance on how the Filter for Source Connection is supposed to work. I’ve set it to Task Template Worklist but there doesn’t appear to be a way to specify any criteria. Has anyone used this and can explain it please. Thanks

Hi Experts,I appreciate for your input on following issue.The Customer has a central site named “UK300” which is always the WO Site and does not hold stock. Stock will be held on sites “UK172”.Mobile user is connected to Parts in Site UK172. Warehouse and Assortments parts connected to the same Site. Work order is created for site UK300. (WO and object connected tosite UK300) When a Task is dispatched, the Technitian can see all task details and his stock in Mobile. Even he can see Material orders connected to Site UK172 created from back office.  

Hello Community, Can someone please provide guidance on how to assign “Active Work Orders” in the Service / Maintenance Module in APPS9? When I right mouse button click over an active work order I see “Allocate Resources” but the option is greyed out. I’m not sure if there are some Basic Data tasks I might have missed during setup.  Thanks! 

IFS really need to start investing more in touch apps and the licencing agreements and costs that come with this. Our clients workforce is changing - clients will now have a younger generational workforce that have grown up with smart phones, tablets and access to whatever platform they want on the go. If IFS does not keep up with this change in he workforce and their expectations, companies that are looking for systems that not only perform the functions they want but also are easy to adopt by the workforce, IFS will be left behind. Typically that now to use Trip Tracker it is an expensive SKU, where other systems would have this as part of the solution. Yes you can log in using a URL but this then exposes other data that some companies would not want on employees personal phones. Apps allow access to specific data for specific functions and processes. What are other people’s experience or thoughts on this?

HI,One of our customer is in the process of implementing IFS MWO Service 10. While testing, we found that, if there are any new sales line created in the IFS Application against the Work Task, the line is not getting synced to Mobile app.  Version: App10 UPD 11 IEE, ServiceEngApp - 1.6. Any help in solving the above is much appreciated. Thanks in advance, Sivaganesh M    

Hello IFS Community,We have encountered an issue related to data losses during mWo App initialization, particularly when Work Orders contain attached pictures/Documents at the Task Step level. I have a couple of questions regarding this matter:Question 1: Could data losses happen due to the ‘Initialization’ NOT ‘Force Initialize’? Is it possible for the initialization to result in data loss, assuming there are no Failed Transaction in the queue but there could be pending transactions to Sync?Question 2: We have noticed that there are no warning messages or alerts when a user triggers the initialization or Force Initialize actions. This has led to some technicians mistakenly pressing these buttons. Are there any built-in solutions or settings within IFS that can activate warning messages or implement additional safeguards to prevent accidental initialization?Your insights and expertise on these matters wou

Hi!Is there a way to add a photo to a maintenance service request  when creating a new request?

Hi, We are having ongoing issues with our Honeywell android devices running IFS Aurena Scan It 10.We’ve completed a wifi survey and there have been not dropped packets or connection seems good.  Error examples areAn error has occurred - initCommand: Failed to read value from SiteVirtualStructVar.ContractOne or more errors occured. (Function<GetDataCollectionProcessOnline>:Failed to assign a value to Result. Value = ‘True’)Action<StartSession>:Failed to assign value to result. Value=’True’ This can be when they have just completed a Move Handling Unit process and then attempt to do it again. It can also occur when they complete a process, put the gun down to perform the manual task and on resuming using the app get a load of errors.  Any help or troubleshooting tips would be much appreciated.  I’ve attached some screen shots. Our IFS tas server is hosted by IFS.   

We are running Apps 9 UD17 IFS TAS 1.14.1.74 and only supporting Windows Mobile delviered from SCCM.We are receiving the following cyberscan vulnerability. - jQuery Vulnerability: CVE-2012-6708 Has anyone encountered this issue and how did you mitigate? Thank you in advance for your assistance.  

Hi All, Once Document Requiremnet Profile has been added to for example a project, how we can control adding of those document classes to project?As I have been told u should not be able to close the project status before attaching those DC into project , apparantly is not working. Thanks,Aida.