Service (Touch Apps, MWO, MRO)

1716 Topics

HubertZDo Gooder (Partner)

mWO attachment icons difference between devices

Hi,I have a question regarding attachments panel in mWO. Maybe someone had the same issue and knows the solution.I can see 3 icons in Documents section in mWO attachments. You can see gallery, documents and camera. My colleague can see only 2 icons. We are logged in as the same ifsapp user. We tried also on another user (called mobile1) but there is the same issue. On my iPad there are 3 icons, on his only 2. Also on my colleague’s Android phone there are only 2 icons, so it seems like it’s not device dependent.We checked steps mention in thread MWO Attachment icon not visible | IFS Communitybut in db viewer there are grants.Clearing cache in mWO doesn’t change anything. What can be the reason, why one person cannot see document icon? From application point of view, we are logged in as the same user.. Best regards,Hubert

1 year ago

HoiIndikWSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

Workflow Configuration for mWO Service in Cloud: User Guide

Hi,I’m searching for a user guide or documentation which describes in detail all functionality and fields in the Workflow Configuration for mWO Service in IFS Cloud.The customer is also asking about such a documentation.There is a previous community post for the same topic but the shared documents and links are not accessible now.(https://community.ifs.com/service-touch-apps-mwo-mro-43/workflow-configuration-for-mwo-user-guide-21687) Thank you! Best regards,Indika

1 year ago

svrmhuebnerDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

SFTP knownhost file set-up error

We are trying to create the knowhosts file required for SFTP communications between IFS and Pagero (our EDI vendor). From IFS documentation, here is what we are supposed to do: SFTP requires a "known hosts" file. The known hosts file contains the public key of the SSH2 server,and the purpose of this file is to ensure that a server cannot maliciously impersonate another server(e.g. man-in-the-middle attacks).The known hosts file may already have been created by an SSH2 client and may be reused by an SFTPreader. If there is no known hosts file or it is in an incompatible file format, a new known hosts file canbe created with the following command:java -cp <IFS_HOME>\javaruntime\ifs-connector-sftp.jar;<IFS_HOME>\javaruntime\jsch-0.1.50.jarifs.fnd.connectserver.sftp.SftpCreateFiles -CreateKnownHosts=KNOWNHOSTS -hostname=SFTPHOST -username=USERNAME -password=PASSWORD I trying executing the command on our IFS application server and get errors, A JNI error has occurred…see belowI

1 year ago

GayathriDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

Default Resource Group in MWO Service 10

Is there a possibility to auto populate the Resource Group in MWO Service 10 app when creating a New Work with option “Create Work that I will Perform”?Do we need to do any data setup for the Resource Group to be automatically filled?

1 year ago

mitu_2022Do Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

how to limit the view of records CRM Companion 10

how to limit the view of records only linked or created for the logged-in representative.

1 year ago

courtney.engelSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Multiple site per company issue with Maintenance Org IFS 10

We have two sites for one of our companies. We have employees in the field that can work on work orders or work tasks for either site. I am getting the error that they are not set up at the maintenance org for the newer site. So I went to the resource navigator. He has two employee records - one for each company which checks out (he can do work at both companies as well)He is set up at all three sitesThe problem seems to be that he is only set up at 210 on the maint org as the error statedWe are only allowed one maintenance org per employee from what I can tell. How do I resolve this?

1 year ago

CallumWSuperhero (Partner)

asked in Service (Touch Apps, MWO, MRO)

IFS not updating when a Supplier Invoice is authorized in Notify Me Aurena 10

Hi,I have what appears to be identical issue to the following thread, however that thread is now locked and no answer was given. User acknowledges Posting Proposal in Notify Me but the transaction isn't acknowledging | IFS Community We have installed Aurena 10 Notify Me and are trying to approve supplier invoices through the app, however whilst authorising, IFS never actually updates the invoice status.We can see IFS is receiving some information as a background job is posted which updates the notifications to stop them from being sent to the device again. There is an error obtained from the client{"LoggedAt":"2022-08-05T12:49:23.259781+01:00","Name":"Exception","Properties":{"Exception":"<Ifs.Cloud.Client.Exceptions.CloudException><Message>400: Bad request: request method denied<\/Message><StackTrace> at Ifs.Cloud.Client.Comm.CallRequest`1[T].ExecuteRequestAsync (System.Threading.CancellationToken cancellationToken) <0x103141910 + 0x00b88&gt; in &lt

1 year ago

Siva Ganesh MSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

Issued Quantity is not sync with MWO Aurena Native Application

In MWO Aurena Native application, the Quantity Issued is not getting synced.We are using IFS V10 UPD 7. As per the process, the Materials are issued against Maintenance Material requisition in IEE Platform. The issued quantity is not getting Pushed / Synced to MWO Aurena Native application. The same is getting updated if i reinitialize the MWO application.Please let me know what I am missing. Any pointers here is appreciated. Thanks & Regards, Siva Ganesh M

1 year ago

IFBJOKLBRDo Gooder (Employee)

asked in Service (Touch Apps, MWO, MRO)

MROxMWO

Hello,Does anyone knows if MWO Touch Apps can be used with IFS MRO.Example: Open “Non Routines Task” through MWO Touch App?Regards,José Felipe

1 year ago

JerryBHero (Employee)

asked in Service (Touch Apps, MWO, MRO)

How can you get the line items to show on a quotation print?

I’ve set up an ESM service quotation and I can figure out for the life of me how to show line items on it. I want to be able to show them all for one that charge for each line with a markup as well as one that is fixed price but only shows the lines of what they get without pricing. I’m sure the system does it, but it’s kicking my backside. :😖Thanks!

1 year ago

paguinSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

IFS 10 Mobile Installation - Database Failover

Hello,we have IFS MWO Client installed and same is configured with one database server.Incase there is a failover on database then the database server will get changed. is there a way we can add 2 database servers in the connection string to take care of failover like we do in IFS Application installation.Best RegardsPankaj

1 year ago

pvan4100Do Gooder

asked in Service (Touch Apps, MWO, MRO)

Does WADACO work if IFS is down?

Can someone please help me with answers to these questions? Does it operate when IFS is down? Does it support lot/batch number? If so, is that configurable by product center or country/accounting entity? Is a version available with IFS8? Does it require specific scanners or minimum technical specifications? Does it require a specific barcode label printer or does it have minimum technical specifications associated with the barcode label printer?

1 year ago

JonWosterSidekick (Customer)

posted in Service (Touch Apps, MWO, MRO)

Methods for mass mobile app initialization

As we have been making a lot of configuration changes and software updates that affect the mobile app, after each change we need users to initialize the mobile app. We have struggled with how to manage that process. For example, we have tried emailing all users and informing them to initialize their mobile app, but then many do not do it. We largely use WebClient and we have 100s of users that need to initialize.We’ve recently worked with IFS to setup this screen that allows us to sort by init date (or other fields), select 100s of users at once and then initialize the mobile app. This doesn’t immediately initialize the mobile app but rather the next time they use the mobile app, it will initialize.Because it could cause a flood of messaging towards the servers and may interrupt any transactions they are in the middle of, we are just using it during weekends or late hours when few users are using their mobile app. Then, the next business day, at various times when they first open the a

1 year ago

woprhoweSidekick (Customer)

posted in Service (Touch Apps, MWO, MRO)

TouchApps database configuration

I posted this as a question to IFS via the Customer Engagement Center, but was told it was not “Unfortunately the raised case does not fall within the support scope as this is not a product fault . . . ”, so I would like to post it here in case any of the community has any thoughts or opinion on the matter. During the course of our training, testing and deployment of TouchApps in our non-production environments, we have received conflicting opinions regarding the best practices of database configuration for TouchApps.1.) Originally, when we worked with IFS, the configuration was to create a separate database dedicated to TouchApps2.) Later, it was conveyed to us that IFS’s standard configuration for TouchApps was to extend the schema of the IFS databaseAs we approach going live with TouchApps in production, I would like to discuss this topic with someone very well versed in the pros and cons of these two configurations, specifically:What impact do both of these configs have on the data

1 year ago

dulwlkSidekick (Employee)

asked in Service (Touch Apps, MWO, MRO)

Application 9 TAS with oracle 19c

Hi ,we are planning to upgrade App 9 database oracle 12c to oracle 19c.So just want to know is there any dependency to the touch app server and mobile work order.Current Touchapp version : 1.15.86.0Mobile work order : 3.19.0App 9version : Application 9 UPD 16Appreciate any comment ASAP.

1 year ago

NEJANOSidekick (Employee)

asked in Service (Touch Apps, MWO, MRO)

Handling absence in mwo

Hi All, Mwo application and PSO solution are mostly used by customers simultaneously. Is there a way that the absences can be reported from mobile and that is reflected in the PSO solution.Thanks and Regards,Nethmi

1 year ago

PDPMALLDAYSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Documents connected to objects in apps 9 MWO

Is it possible to view documents connected to objects directly in the objects screen or can they only be viewed on a work order in Apps 9 MWO

1 year ago

meshfemiSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Long Delay in MWO App 10 Initialization Process.

Our users – (Technicians) are experiencing long hours (12hrs) MWO Apps 10 initialization either with the mobile phone or laptop. This is causing frustration for the users. What are the possible ways or what should we do to speed up the initialization process?

1 year ago

jamesgroomDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Assortments - Mobile not refreshing

Hello, I am after some assistance with refining engineer assortments.The challenge we have is obsolete parts that are still on service contracts that can be replaced with a replacement part.Our plan is to have 2 assortments (if at all possible) one for available materials and one for all materials i.e. returns.After creating the second assortment, we have run the sync tasks and the Refresh all parts scheduled task. Within a job, the materials list does not appear to be updating, nor do we have the ability to choose between the two assortments. Is this even possible? How should separate assortments be viewed?Is there something we are missing?Many ThanksJames

1 year ago

KevinLachDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Work Order View Permissions

Is there a way to allow users to create fault reports but prevent them from entering the "prepare work order" page?

1 year ago

yalefrSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

IFS Aurenan Native : Client disabled

Hi, I have a new IFS Cloud environment. I need to use MWO.In the Microsoft store, I downloaded the app : It’s OKWhen I launch the app, the system want an URL. I write it : OKAfter, I don’t see the login screen, but a screen displaying “CLIENT DISABLED”.What do I need to do to activate the app?RegardsYannick

1 year ago

ShawnBerkSuperhero (Customer)

asked in Service (Touch Apps, MWO, MRO)

Move serial object between IFS companies

We are bringing a new Chinese company online in IFS in a couple of weeks and have discovered that there are a dozen or so serial objects that were created in our UK company even though the machine was installed in China and is serviced by our China company. We need to move the serial objects from one company to the other, but the move serial object function is intersite within the same company. Copy serial object would be a fine alternative, but it isn’t allowed because it sees the object as a duplicate. We can’t create the equipment with new serial object IDs because the serial number on the system doesn’t physically change, it is just connected to the wrong functional object.I’ve tried:Move serial object Copy serial object Delete object from functional object (not allowed due to connected work orders) Create Component Repair Order in an attempt to return the system from one customer site and into inventory, then issue to the new customer but in a different company (this didn’t go

1 year ago

Ash1807Do Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

APPS9: Transferring a WO to a Group[Pool]

We have instances where the WO co-ordinator is not aware of the specific engineer to assign an MWO to. He/She just knows the local engineering team to assign to. There is a lot of discussions about Pools, but I see no reference to this in Apps9

1 year ago

CUCSOLUTIONSSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Survey Receiver Definition Object already exists when copying surveys

Recently we encountered an issue when either creating new or copying an existing survey.Upon saving the new survey we get the following error.Survey Receiver Definition Object already exists when copying surveys.This occurs for all users, including the IFSAPP.This is only occurring in production. we have tried creating a new survey and everything else works until we go to add a participant and no matter which user we try and add we get the same error.Our work around is to add participants to the survey through the backend. Any suggestions as to how we can fix this or where we should look to find root cause. Appreciate the feedback.Thank you,Marjie We are using APPS9 UD17 and utilize the Surveys for work order management on mobile.

1 year ago

courtney.engelSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

IFS 10 WO Credit invoice

We are working through our process for corrections and came across that the system is set up to send the negative lines of the credit to a new customer order instead of the original that needs to be corrected. Is there any where to change this creation of new lines and instead have it flow to the order we are correcting?

1 year ago

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Service (Touch Apps, MWO, MRO)

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