Service (Touch Apps, MWO, MRO)

Hello, The Work Task Cost Code Rules indicate that Internal Customer can be used as a criteria.Where on the Work Order or Work Task can I enter an Internal Customer? Thanks,Cora

Can anyone Guide me how to import new SSL Certificate on IFS TOUCHAPPS.

I am trying to put custom fields visible through Column Chooser option. As i move the Custom objects from hidden Objects to Visible objects, It is not becoming visible and disappearing from visible to Non visible fields. Can anyone help here? 

When the MSC2 and C55 posting control is tested i do not get the expected result.The C55 in my understanding should use the Resource - Maintenance information - DepartmentThe MSC2 in my understanding should use the Employee Maintenance information ie the HCM module Employee Assignment - position. The current behavior for C55 and MSC2 seems to be 100% the same. The Resource - Maintenance information - department field is used as field for the posting control.Please verify and explain why two different posting controls has been created and how to use the HCM Organisation  position in the T1 and T2 setup. The most common setup is to use HR cost center in the T2 rule, as the home cost center will get the credit posting in a best practice setup.  

I’m getting following error in Error in IFS account Manager app 9 (Mobile app)  

 HelloHow can I display the functional/serial objects in the MWO application? Is there a specific setting for this 

We are utilizing IFS 10 and moving into Aurena. I am looking for the documentation about Maintenance Surveys to document how to set them up and their capabilities. I am also wondering if a survey can be attached to work task steps or task templates I did not see that as part of the workflow configuration yet. How do you allow a tech to save where they are if you are not utilizing MWO? Finally, can surveys be linked or utilize the measurements in IFS?

I have an example where I have a service contract with two service lines of type invoice plan.  My Periodic invoicing is prior invoicing for the year.  I.E. 7/1/2022 - 6/30/2023.  My service line 1 has a valid from date from of 7/8/2022My Service Line 2 has a valid date from date of 7/15/2022 When I invoice these 2 lines for the first year IFS will prorate the invoice lines because they were not valid for the entire invoicing period.  The IFS customer does not want these prorated and billed at full amount and the end date to be adjusted for a 1 year term based on the valid from date.  So line 1 should generate for 7/8/2022 - 7/7/2023 and line 2 should generate for 7/15/2022 - 7/14/2023. Any ideas?  I don’t think IFS will do this natively, wondering if anyone has some ideas?

Where is it possible to answer the eform? Would the output be in Survey Answers? 

How do you set up the maintenance survey answer output to construct a certificate?And how do you print this certificate?

In Apps 10, we are able to create new Service Requests from a Template. Cloud 23R2 doesn’t have this functionality. Is it in the pipeline for a future release or is there another way to achieve the same, thanks

Hi, Can anyone help with below queries ? User is trying  to connect an equipment object to a document revision, whether object ID has period sign.Error raised and cannot connect the object.“Invalid use of data delimiter in object type EquipmentObject.If one of the values contains a period, you can use a comma, semicolon, or colon as a delimiter instead.” Question 1: Is there any specific reason as to why period sign needs to be avoided ? Question 2: Then as a workaround, if you connect the object using objects tab in the document revision form, object description is not displayed until you save the record. (However the object can be connected without getting the delimiter error).Is this something that should be corrected, so that user can see the description, before saving the record ? Test Flow:Open Document revision form. Query for a document. Click connect objects. Select object Equipment Functional or Equipment Object. Under Key ref. field search for the object ID.DOK.TEST (Object

The current process to update an approved Miscellaneous allocation for a technician solely using MWO seems to be not available with the existing functionality. Manual interaction with Backoffice personnel is required to do any changes for the approved miscellaneous allocations in MWO. There are some customer requirements where they need MWO users to have the facility to do some alterations for the approved miscellaneous allocations from MWO application itself rather than going for the IFS Cloud platform. The current design where allocations are effectively “locked” down with approval functionality, could be enhanced to a more flexible and useful solution. Given below with some suggestions for the improvement of the functionality as per some opinions of the users.1. Approval demand configurable: Whether approval is required could be introduced as a controlling parameter on the Category and be viewed in conjunction with Absence/No Absence.2. If approval is not required, the Technician sh

The current process to update an approved Miscellaneous allocation for a technician solely using MWO seems to be not available with the existing functionality. Manual interaction with Backoffice personnel is required to do any changes for the approved miscellaneous allocations in MWO. There are some customer requirements where they need MWO users to have the facility to do some alterations for the approved miscellaneous allocations from MWO application itself rather than going for the IFS Cloud platform. The current design where allocations are effectively “locked” down with approval functionality, could be enhanced to a more flexible and useful solution. Given below with some suggestions for the improvement of the functionality as per some opinions of the users.1. Approval demand configurable: Whether approval is required could be introduced as a controlling parameter on the Category and be viewed in conjunction with Absence/No Absence.2. If approval is not required, the Technician sh

Is it possible to connect a survey to either a serial object or a service object? If so, could someone show how?

​ We’re trying to configure TAS server for Apps 10 using IFS Technical Documentation and stuck on this step:We started going through the prerequisites and got to this step to load the software. It shows there is nothing to install.  According to Microsoft, they’ve made this software end of life and there was an online “feed” of products the software would pull from Microsoft but that service has been shutdown.How can we get access to the prerequisite Web Deploy software now?  

In MWO, there is no equipment object basic datathere are relevant configuration page in ifs10, which page corresponds to ifs cloud？I set a filter, but it didn't workIn other words, what are the correct configuration stepsthanks！ 

Today, almost all of the Page Configurations for the ServiceEngAPP and MaintEngAPP are handled in one page/Client Model and needs to be redone after each Service Update (and Release). To make it more manageable and to simplify the rebase and installation of configurations, each page in the APP should be handled as a separate page/client model in Page Configurations. I.e. the just as the Cloud-pages are handled today. Applies to release up to and including 23R2.

Hi,My customer is using IFS Cloud and has a scenario where engineer will be raising WOs via technician portal or MWO for the specific project activity. As standard, I can’t see a way to connect newly raised job to the project using portal/MWO, only directly on the Prepare Work Order screen. On another topic there was mentioning of possible configurations can be done, but no details have been provided. Can anyone assist? In addition, there will be a lot of PMs used on the project, however as standard functionality PM Actions cannot be attached to the project activity at the generation point. Is there a way to connect PMs to Project using Technician Portal or MWO?Thank you

Hi All,Any great ideas how to print all or selected data from a service contract, used to inform the customer about scope, terms and conditions, SLA etc, and get signed?//A

A user has asked if there is a way to connect a new work order (raised through the MWO app) to an Project Activity via the MWO app. We occasionally have out of hours call outs to a site where we have an Project. The engineer will raise a work order on his device and the time will get booked to the work order accordingly. However, this office staff are unable to connect this work order to the relevant Project Activity the next morning (error message received). Our only solution is to create a new work order from the office, connect it to the Project Activity and then transfer the time over. We would like to avoid this extra work if possible.

Hi All, The scenario is like thisMultiple remote warehouse (Service Busses) with specified assortment.A pool of users that can use any of the service busses. When you create and prepare work order, how can you define service buss to issue from when you havn’t a specific user per service buss.The material required in the workorder, and the transport task created is to service buss 1 in all cases as I as a user is atached to all busses, this even I will use meterail from Service Buss 2 or get material transported to service buss 2. What setting is missing or wrong to ensure material flow to specific buss when prepare WO?

Hi Community,Please do anyone know the meaning of this failed transaction in screenshot below and what could be causing it? How can users prevent this kind of failed transactions?   Thanks for your input as always.  Mesh  

Hello,in IFS Cloud 22R2, we have a property called ‘Editable Function’ in the Page Designer. I believe using this property, we can include conditions/parameters based on which the field will be marked either as Editable or Read-Only. But currently, it doesn’t allow us to add any conditions. Is there a specific scenario when we can use this property? Also, do we have any supporting documents or reference fields with this property enabled? Please let me know. Kind RegardsPriyanka Cecilia

An Aurena user wants to know if is possible to increase the number favorite to accommodate a new favorite a user intend to add after getting to max limit allowed?