eForms need to be answered in the Tech Portals or Mobile Work Order.  They can sit dormant to be pulled up and answered or configured in the Workflow Configurator to trigger on a status change and requirement such as site, work type, and so forth.  And yes, the answers appear in the survey answers table.

I suggest you request training on it.

Hi,

You can get some basic understanding about the functionality by following through the process models and documention in product documentation. 

https://docs.ifs.com/ifsclouddocs/23r2/ProcessModels/Process_Model/DefineWorkflowConfiguration.htm

About Workflow Configurations : https://docs.ifs.com/ifsclouddocs/23r2/DefineMaintenanceBasics/AboutWorkFlowConfiguration.htm

About Surveys : 

https://docs.ifs.com/ifsclouddocs/23r2/DefineMaintenanceBasics/AboutMaintenanceSurveys.htm

regards,

Uthpala