Service (Touch Apps, MWO, MRO)

Hello Everyone,All of a sudden, FSM Mobile test  app is not initializing Able to access the URL download the apk file and after entering username and password it logs in but never completes the initialization processIt is  also creating zip file in mobiledb folder,But after that its not completing the initialization process  Thank you  in advance

Hi, I have created a refill putaway zone remote warehouse which I have attached to my user. I have then created my remote warehouse assortment which creates my Purchase Req. When I convert this to a PO I see that it has a destination warehouse which matches my users remote warehouse. Why do I then have the following problems:I see all PO’s in that site, it is not specific to my users remote warehouse Only certain parts appear in my stock when receiving it in. I can see I have multiple parts in stock in IFS but not in MWO.Thanks,George.

We are investigating the use of Service notes within IFS Cloud 23R2 as a means for an engineer to provide notes on MWO Service on their devices and for this then to be sync back to the work task for the back office team to review. The IFS Cloud documentation states the following:Add Service NotesExplanationUse this activity to add a new Service Note. Notes can be created for the following entities in IFS Cloud:Request Work Task Service Object Location Request Contract Request Quotation However we cannot see the option to use this within Work Task screen.Can someone provide guidance as to whether this functionality is available on Work Task and if so, how we enable it?Thanks

The quote was rejected in the system by the administrator by accident. When I try to recreate the quote from the work order, none of the lines are appearing on the quote. This leads to my question; can you create a new quotation from a previously rejected quote?

Hello,23R2In MWO user has started the Work on 11:48, but in Work task screen it shows that started time as 10:48.In Device App as below In Work Tas as below.

Task Bundling has been introduced in 23R2, does anyone know if you can still view the individual steps of each work task on MWO when the task belongs to a bundle?

My collegue has recently shown me an error in IEE stating that event action (ie. MWORKORDER_4_8) has an issue. When I got into PLSQL code of that I’ve copied the whole statement into Oracle SQL Developer and found an error on the line objversion_:= to_char(&NEW:ROWVERSION);  Obvious thing was to enclose &NEW:ROWVERSION in single quotes. So I’ve fixed that and a number of other events too.Some time later we’ve migrated TAS server and redeployed mWorkOrder_4_9_0.dll, browsing the same page we’ve got the same error text in IEE again. All these MWORKORDER event actions were regenerated having the same syntax error. Finally, I got to the source (/fndmob/source/fndmob/server/packages/MobileClientAdministration/ifs/application/mobileclientadministration/impl/EventAndActionUtilities.java) and found what’s causing this:      else if(OBJVERSION_FORMAT_NUMBER.equals(entity.objversionFormat.getValue())){         objVersionFormat = "to_char(&NEW:ROWVERSION)";Hense, no single quotes. We’

Hi,Does anyone know how we can rename the radio button options with New Work on mWO (Service Engineer) possibly using Page Designer?TIA

Hi,Just wondering if anyone has had the requirement of mWO (Service Engineer app) in Cloud to generate something like below:Tech attends the job based off the task sent to them. The task is to investigate the service call. The tech finds the actual symptoms, fault codes, failing components, causes etc and enters that information (this is already possible in the app). The system then looks at the setup in Failure Setup Navigator and finds the applicable action (i.e. the Work Task Template having the guided steps and materials). The app then applies this task template to this task creating additional steps and new materials to carry out the fix. Note that the mobile could be offiline - so necessary basic data should be already syned to the device.I have a few options but nothing that would work while the device is offline.TIA

Hi ALl, Does anyone have any ideas why my ‘Maintenance Organization’ drop down is not populating here? I’m trying to use Solution Manager > Mobile Apps > Configuration > Apps for Page Designer > Service Engineer > New Work. I can select my site, but my ‘Maint org’ remains an empty list. Allthough I do have MO’s defined and I am a Maintenance Employee. On the IFS MWO Service App it works fine but I also wanted to see if this functionality works the same. But there seems to be differences. Best RegardsRoel    

Hello, It has been identified that the time taken to open a Mobile Work Order survey in IFS Cloud on an iOS device is faster compared to Windows and Android. This difference is more noticeable when using large surveys with hundreds of connected questions across the parent and child surveys. It is understood that this difference relates to the method of memory management (garbage collection) used in Windows and Android. This enhancement request is to consider whether the IFS MWO application can be altered to account for these OS differences in memory management to bring the survey loading time for Windows and Android on a level with iOS.

Hi,Our mWO app on Cloud 23R2 was working fine, and suddenly its behavior has changed and all tasks now changed to pickup tasks. Most of the actions that used to work are disabled (ex issuing parts, eForms) and asking for a default location when starting work. I’ve checked entity configuration on jttask to ensure all custom fields are deployed and all additional views are published. Does anyone know what might have gone wrong? TIA   

Hi Experts,When an eForm of type ‘Employee resource’ is setup and use in mobile throws below error, upon answering.Anyone else noticed this ?. Also is this a known bug . Error seems not appear if the eForm is associate with a work task.Thank you,Roshan

Hello,When we try in “Report In Work Order” to “Place Serial Object in Equipment Structure” we get this error:  The part is issued to the customer on the work order we try and use.After it was issued on the work order, someone incorrectly tried to add it to the equipment structure, I suspect this is causing the issue, but cannot find a way to solve it. The part is not linked to the object mentioned above.Thank you in advance,Michael

I’m beginning the process to upgrade from APP9 to Cloud. We currently use work orders for customer serial objects that need to be repaired and returned. We have a MOD that allows the serial object to become an inventory part in stock on a customer order so that it can be shipped via standard customer order functionality. Customer is invoiced for the service and part is shipped. Alternately there is functionality on the report in work order screen for move serial to inventory which allows the repaired part to be moved into inventory. Does anyone utilize work orders in Cloud for customer assets that are ultimately returned to the customer’s location?  If so, how do you process these? 

Hi  Experts, We do have a requirement where in the survey answers we need to validate whether the answer is between 1-20 value.Can we set this up from survey or is there any work around to achieve this? Thanks,Heshala. 

Can anyone confirmed whether bellow transactions to be re processed?  

Dear community, I am eager to see which customers are using the CAMRO functionality? i’d like to touch base and discuss admin overhead versus benefits and best practice. IF any customers are keen to collaborate or are open to me asking a few questions please reach out here! Many thanks,David.

Hi all 😊,Your support in this regard is highly appreciated.I would appreciate guidance on how to remove tiles such as Pool Work, New Service Request, and Objects from the APP in a more standard way than the below procedure.The customer claims the following steps.Environment: IFS CLOUD 23.1.8Open the Solution Manager Tab, then the Mobile Apps tab, the Apps for Page Designer tab and then the Service Engineer tab From the Service Engineer tab, Removed the tiles that we do not need in the MWO such as the Pool Work, New Service Request, Measurements and Objects. Then disconnected from the MWO and logged in again and saw that some tiles that didn’t remove were removed and the ones that did remove were still there.  The above procedure has unfortunately not been successful in the environment.If you are aware of any proper workaround for removing the tiles, please kindly share your procedure. Thank you 😊

I made a work order (vim) which comes from “Manage Maintenance Order” via “MRO and Fleet Operations”  module.But the work task of this work order without task steps, just like the picture... In EAM，I knew the operations.To create the work task template with detail information, then you could create the work order with task step.But in MRO，where could I set the “task step”???It seems that the setting of “Task Card” in MRO，just let work order(vim) with wrok task.

Hello, When viewing My Assignments in Aurena. There is an option to mark an Assignment as Incomplete. This starts a workflow, with the final step giving options for Return Travel, New Assignment, and OK. Is there a way to remove the Return Travel button? Given this is part of a workflow, I assumed there would be a configuration, but I do not see one, and this does not appear to be a page that can be designed. 

Hi We are on version 24.2.1118.0 for Scan-It on Android, and we no longer have the Azure login button. There seems to be no way to fully log out right back to the initial login screen, where it gives the option of Azure or user/password. It asks to re-authenticate, suggesting someone is already logged in. Has something changed in this latest version? I can recreate this on the Windows app although it is slightly different. If I open the scan it app, it shows me a username that isn’t me (and hasn’t been signed into this PC), it gives me the option for Disconnect or Log in. If I log in, it says I have 2 attempts left. If I disconnect, it takes me back to the page with the URL in. I then click connect it brings up the Azure option and the Log In option.   Any help would be appreciated. Thanks    

We are trying to attach a document/photo to an object in mobile work order.  In most instances we get the below error.You can just click in the failed transaction, edit proceed and the sync will be ok.  But this is annoying for the users.  Is there a workaround or is this a bug.   We are using the latest MWO client for APP10 which is UPD23 and using windows app.  Backend server is still in update 13 though. Attached the bug report as well.  

Having this pop-up while changing status, is anyone familiar with solving this issue? 

Hello IFS Community !I have a question re. salvage part handling in multi-level repair orders : say I set Repair action to ‘Replace’ status on a serialized subassembly within a product’s multi-level repair order. The subassembly part that needs replaced will therefore appear in the ‘Salvage Part’ tab and I can run a shop order to manufacture its replacement.Now when all is said and done, IFS won’t let me close the multi-level repair order until ‘all salvage parts are received’ … but what happens if I don’t want to receive said part in inventory because it is broken / non-functional anymore and it is to go into the trash (or recycling) bin ? Isn’t there a way to leave the salvage part in the repair order so it goes out into the ether when I close said order ? Do I have to receive it then scrap it from inventory ?Thank you in advance for any help you’ll be able to provide :)