Service (Touch Apps, MWO, MRO)

HiDoes anyone know if it is possible to provide an alternate description for a Serial Object other than the Mater Part description?In setting up a new contract, the teams were using a system where the Master Part description is one thing and the Serial Object (Equipment) description was more of their own making.This is on Apps 9 SP11

After upgrading the IFS Touch Apps Server to IFS Apps 10 Update 22.On opening the Touch Apps Server, entering the System ID and clicking Next I received the following error: When installing the Touch Apps Server the IFSTAS and IFSMOBILITY passwords had to be changed as there was no record of them available.We are using Azure Active Directory but changed this IFS Database so that after entering the System ID and clicking Next we would be able to access the Login page and enter ifsapp.Any ideas?

HiWhen assigning a Serial Object to another Serial Object (as part of an assembly), is there a way of seeing the the Functional Object that the parent Serial Object is assigned to from the child Serial Objects?When sending an engineer to repair a child item of equipment, we need to show its location (Functional Object) in the Work Order screen and prints. I was hoping that the Location in the following SQL would find it but, no, it returns the same parent ID as SUP_MCH_CODEselect   MCH_CODE OBJECT_ID,  MCH_NAME OBJ_DESCRIPTION,  PART_NO,  SERIAL_NO,  SUP_MCH_CODE BELONGS_TO_OBJ_ID,  LOCATION_MCH_CODE LOCATION,  ifsapp.EQUIPMENT_FUNCTIONAL_API.GET_MCH_NAME(contract, location_mch_code) FL_NAME,  OPERATIONAL_STATUSfrom EQUIPMENT_SERIAL_UIV We are using Apps9 SP11

Hi,Is it possible to Hide the ‘My Misc Allocations’ screen from mWO Service? I’ve tried revoking the Security Group ‘CalendarBasedJobs’ from the Security Grants by Permission Set screen but no luck. Cleared the Security Cache and Refreshed Server Cache as well. Is there any other Security Group related to this screen?  Kind RegardsPriyanka Cecilia

Hello,I am trying to run TouchApps on test environment(After coming price quote, we will decide to buy or not).I created a Certificate Sign Request(CSR) for IFS-TEST and signed from domain root CA. After that I reconfigure IFS by Installer. New certificate is running with IFS without any problem. Windows Mobile IFS Aurena NotifyMe10 is running well.I am trying to use android Aurena NotifyMe10. I installed root CA ceritificate, IFS-Test and TouchApps Server Certificates on android phone too. I can see IFS-Test login sceen and I can input username and password. After typing credentials its giving an error like that.authorizationexception: {“type”:0,”code”:3,”errordescription”:”network error”}Are there any solution for this problem?

Hi, I am having an issue assigning service technicians to maintenance organizations and reporting time against them. We do not use the HR module but I have them in as company employees. They have primary sites assigned to them in sites per user. They are assigned to a resource group that is used in Maintenance and Service. I cannot assign them to a maintenance organization nor can I report time for them in the work task. I checked the Maintenance tab in Site and don’t see anything related there. What else can I do to get the Service techs into maintenance orgs?   

This is the 2nd revision of MWO Demystified, which now includes everything that was added in 23R2.188 pages cover:MWO Service with Work Order Management vs. Request Management Work Crew work Work status My misc. allocations Set attention on/off Scope Review Work to Prepare Mobile Integration New Service Request / New Work My Breaks Objects Measurements My stock Move stock Purchase handling Request quotations/Service quotations Sync Monitor GPS tracking Documents, media, and attachments Technician Workflow Surveys/eForms Usability Architecture Security Selected MWO parameters Synchronization and the offline database What data gets synced? Set up the mobile user Configuration TroubleshootingDon’t forget to check out the rest of the Demystified Trilogy, IFS Cloud - Scheduling demystified (23R2) and IFS Cloud - Next-Generation Service Management demystified (23R2).

HelloMy Work Assignment is in Waiting at Location Status, i need to cancel the work task. not able to cancel it, after deleting the Work task clocking. if i change to incomplete work Assignment also no result. is there any way to cancel work task which is in work assignment status as Waiting at Location Status.Its in 23R2. 

HelloIs it possible to include service quotes in the MWO application in addition to request quotes? And can service quotes generated from a work order also be displayed in the MWO application? 

Hello, I have a problem with the synchronisation of Service Notes from MWO to Cloud in 23R2. I am able to see in Cloud the changes made to the notes in MWO only after initializing MWO. I have tried with the synchronisation rules and server cache, but it is still not working. Does anyone have any ideas how this would work?Thank you very much! Best regards,Iulia

I'm looking for guidance on modifying the fields displayed in the Work Task section of the MWO app, specifically on the "My Work" tile.Could anyone advise on how to customize which fields are shown, such as description, work type, priority, object, etc.?Additionally, if we need to introduce a new field for display purposes, what's the process for adding it?Your insights would be greatly appreciated. Thank you!  

Hi,How does the barcode scan functionality work in MWO ‘Tools and equipment’ functionality? Thanks. 

Is there a way we can individually invoice the materials used on the Work Task for a repair individually instead rolling them up into one single line?   

Hi,This problem is occurring in IFS APPS8.I have made changes to a custom enumeration list logged on as IFSAPP. Published the changes and reloaded the configuration and verified that the changes are then visible in the relevant screen which is  Report in Work Order.However, when I log in as another user the list of values that should appear as a drop down list for the relevant column in the Report in Work Order screen is blank. 2 values were added to a list that originally contained 3 values.While logged on as user nguild (instead of IFSAPP) I can actually go to the Custom Enumeration screen (view Custom Objects from the context menu) and view all of the values in the list but I can’t see them in the drop down list for the column in the Report in Work Order screen. Can anyone point me to the solution to this problem please? Cheers,Neil.    

Is there a way to work offline in the MWO Maintenance application? And if so, will you please explain how? Right now when we login we have to enter the server URL. Thank you!   

Hello, Glad there is now a new Parts Usage - Service view in the new 23R1, but I noticed that the count/total does not account for those parts/materials that were also unissued where it does not reflect the true issued quantity.Is there a possible fix? 

Hello,We installed TouchApps Server to test environment and we are trying to test NotifyMe application. Someones said that TouchApps Server needs paid license. Is it true?

Tetra Pak uses Pool Keep tasks to report Internal work. The pool keep tasks stay in the mwo app for a long duration and due to that if all the pool keep tasks are allowed in the app it may cause performance issues. Due to this we have introduced an entity filter, which will filter out the Pool keep tasks belong to the Resource’s Primary site and will synchronize to the mwo application. This works fine in the mwo users perspective as they only see the pool keep tasks belong to the primary site.  However, creating the entity filter does not stop triggering the Push Queue by the unwanted pool keep tasks. Even though they are (pool keep tasks created for sites other than the primary site) not shown in the app, the Push Queue keep getting triggers. This can cause Performance issues.  To stop push queue getting triggers, the ownership query of the Entity need to be altered. This cannot be done through configuration. It must go through a CRIM (customization). This request is to have the possi

We are in IFS10 We are trying to use the MRO Shop Order Screen to Receive non-functioning parts.Then make a determination that the Parent Part is bad but salvage some child parts (Piece Parts).  We would like these child parts to end up in inventory.  We want to track the labor and cost of the child (piece) parts.The MRO Shop order screen does not allow us to add records at this time.  Possible basic data set up that needs to be completed.

Hello to everyone,We’re looking to work with mobile devices and found that when the Work Task is trasferred to the mobile, we cannot anymore update the status from IFS Cloud (even if we use the APIs, please see screenshot below). Does IFS have API/Projections that updates Mobile (which will update later IFS Cloud)?  

Hi,The documentation on NotifyMe App, describes a step to “Register the Mobile App”.Is there a document explaining the process? [IFS Cloud - 23R1 UPD 6] My Status:I have created the Azure Notification Hub. And the notifications are received to the Notification Hub.Which means the Notifications are sent from IFS Cloud successfully to the notification hub. i.e. Application parameters in IFS Cloud are correctly defined. The Notification Hub metrics shows that the requests have failed. Understandably this is due to not setting up the Google and Apple settings which requires keys from the development team.Thank you,Sanjaya

Hi All,I am new to this IFS cloud MWO services, is there anyone help me out to get any technical documentation or helping guide how to start development on Mobile Work order in cloud environment.

Hi experts,I see two types of main error in Customer as below.  regarding the error 1, what can we do to sort this, it seems this is happening when there is no DB record but we see many such errors. Does that means data got deleted? Regarding error 2.Can we ignore failes appliction messages connected to mobiles  if the same marked as completed in Sync transaction screen as stated in below post, if I am not mistaken? Appreciate for your input. Best Regards,KM

Is these anyone to create a link between work order to several WBS project ?or link between work order task to several WBS project ?

Hi all, We have gone live with Cloud 23.3 mWO Service Engineer app. Many of our techs are reporting the app crashes often. I’m suspecting it is when the app goes to background tasks and the returning to the main screen. Has anyone seen it before? Is it an Android thing - perhaps trying to kill background jobs?The devices are on Android 13 (Galazy A34 5G)