Service (Touch Apps, MWO, MRO)

We are having an issue with getting the new revision of a document to to MWO client.What we do isCreate a Work task and attach a document to a Work TaskTransfer the work task to MWOWhen the technician open the task, the document is visibleThe coordinator create a new revision of the document, now the new revision gets attached to the task in cloud, instead of the old one. However in MWO app, it is the old version still visible to the technician.We have setup the document class as a Mobile Document Class and Push to Mobile has been set to Yes.We are running Cloud 24R1 SU2.Thanks.@kathlk 

Hi Everyone,When I try to add navigation to a custom page in IFS Aurena Native using a custom command, it returns the error shown below when the parameters are configured as follows.Parameters in Navigation Filter​​​In ServiceEngApp: Has anyone encountered this issue before, and does anyone know the correct configuration to make this navigation work? Thanks for the Help!

Hi everyone, my customer is extensively working with the maintenance surveys. Throughout the implementation of them, we have noticed a couple of things, I'm wondering if anyone else has had similar requests/situations to these:Sometimes the question flow seems off when having a dependency on Yes/No questions, especially if the dependency is not directly after the dependent question (e.g. Q1 = Yes/No, Q2 = no dependency, Q3 = dependency on Q1).  Is this a bug that we're encountering or is this a design thing? Seeing as our customer is working almost only on a mobile phone, they were noticing that the "Maximum x item(s) can be selected" for multi-choice questions are taking in a lot of screen space.. Does anyone know if this sentence can be removed? On open-ended questions one can add a mask, but that removes the ability to scan a value. Has anyone found a way to make both of them work?Customer is on 24R1 SU3

I have to add more conditions to a command in a assistant and set a field as required. what is the recommended step configuration or customization and why?

I have a requirement to translate the "Complete" command for WT in the My Work Tile (MWO) app.In the translatable text, I only see the following two paths for "Complete Prog Text" under the path %ServiceEng%. However, it seems like these paths are not related to the "Complete" button for WT in My Work Tile. Does anyone know how to add a new path, or if I am mistaken, how to translate the "Complete" button for a WT in My Work Tile to any other language? adding language translation to below two paths did not translate the Complete command   

We have been building our Maintenance surveys for Aurena in a test environment. I am not able to find how to add those to an app package or be able to export them for importing into the production environment. Is this a possibility to do? We have a lot of layers developed and would rather not do them manually again. 

Hi All,Created Event Definitions and Event Reasons are not appeared in MWO app when Task Event is being added.  Tried to add an manual event via “Add Task Event”No events can be created since nothing comes for the “Event” and “Event Reason.” Those are created in the web and connected via “Event Entity Configurations”.  Any possible reasons?TIA.

Hi Community,We are currently preparing for IFS cloud transition, and we are curious to know if the Inventory Negative On Hand functions differently in IFS Cloud application then it does in IFS Apps 10?Any input and comments will be deeply appreciated!Many thanks as always

Hello community,We have configured NotifyMe as per Technical Documentation in IFS Cloud 23R2.Customer is using the default app parameters including the HUB URL for notifications. Permission Sets are configured properly and assigned to the user.  Database Processes are also working. But, Send Notification is also not sending the notification even though the BG Job completes without errors. However, when the mobile user registers the device (Windows/iOS/Android), we cannot see the ‘Push Enabled’ option for any user in the IFS Cloud > Installed Apps / Devices. In the app DB Viewer, we see below, not sure if it helps. We have checked the BugReport as well but didn’t notice errors.Cloud logs show the below error:  We made sure that the Notifications are enabled for the app from OS level before logging into the app. I have attached the BugReport as well.Does anyone have an idea what might be causing this issue? And how to solve this?  Thanks much.

I have multiple documents that needs to be attached to multiple customers. Is there a way to add in bulk to all required customers or is the only way to go to each customer record individually and add the document attachment? 

Hello,Isn’t it possible to return parts (removed/replaced) directly on the MWO? (Apps9)I haven’t been able to find it, only option is to do it via the Work Order directly?Thank you,Michael

We are currently using Apps 10 Upd 18.  All of our techs utilize mWO Service 10.  We were about to start the process of implementing Work Task Templates to a large scale to standardize our services and quotations.  However, in early testing, it was discovered that we are only given the opportunity to add a single work task template to a quotation while using mWO.  After that, we are able to add additional “raw” work tasks, but never a work task template.This severely limits our ability to go this route.  If we could add multiples, we would be able to keep the individual templates relatively basic services for example Replace Belts, Replace Coolant, Replace Water Pump, etc.  For each of those, the techs would add whichever ones they want and move on.With this limitation in mind though, we would need to create Work Task Templates with multiple Work Lists on them in varying combinations.  This will force us to create a higher quantity as well as a higher complexity of templates, while sti

Hello All, Is this possible to pass parameter from IFS Main window Screen’s field to LOV search dialog. so we can use that parameter value to filter LOV result.

Hi everyone,I'm having trouble getting a Permission Set Filter (PSF) to work correctly in IFS. I've followed the steps outlined in the documentation, but I'm still able to access records that should be filtered out.Here's what I've done:Created a PSF: I've defined a simple filter with the following WHERE clause: &AO.PART_NO <> '120150' This should restrict access to records in the ServiceEngApp >PartSerialCatalog entity where the PART_NO is not '120150'. Granted the PSF to an Activity: I've added the PSF to the relevant activity that grants access to the PartSerialCatalog entity. Assigned the Permission Set: I've created a permission set with this activity and assigned it to a user. Cleared Cache: I've cleared the security cache and reinitialized the client.Despite these steps, I can still see and access all records in PartSerialCatalog, including those with PART_NO '120150'.Has anyone else encountered this issue? Are there any common pitfalls or configuration settings I m

Hi, We are using apps10 update 22. When creating new work (option #3) in MWO, object-id is not showing on the task in My Work, it is needed to initialize the app to make it show. If we click on the task and look at object information, the object-id is showing correctly at the bottom of the page.Is this a known bug, or does it only happen for us? I believe this started to happen after updating to 22.Any help is appreciated.  

I am working on an upgrade project from APP9 to Cloud. We use stand alone work orders. Today we have a MOD to track the part number and serial number as it’s received and as it’s shipping out with custom fields that also update the object ID. We are looking to get rid of MODs for the upgrade. We are also looking to use the rename functionality on the part serial screen. However, the part serial must be in inventory in order to change. How are users handling tracking part and serial changes? Are they waiting until the part serial is in stock and using part serial rename? And there isn’t good visibility on the work order to see what the part and serial were when they arrived compared to what they are when they are returned to the customer? 

Hello, Could you please give me advice? I have problem with Additional views, I created new CF in Entity PurchaseOrderLine, but when I run it it says that “The column vendor_part_no refered to in table t is not an approved persistent Custom Attribute”, but in additional views I edit switch toggle button in all entities which has OBJKEY available. This column is located in PURCHASE_ORDER_LINE_ALL which is switched on in toggle switch. Thanks for your advices

I have a question that >>>> When an attachment (document object) in current LU (LU-2) is inherited (sourced) from another LU (LU-1) through an Object Connection Transformation, the attachment in the LU-2 does not appear in a new LU (LU-3) when the OCT has been configured for LU-2 and LU-3. The attachments originally attached to the LU-2 is successfully transferred to LU-3. Is this how the functionality works (limitation ?) ? Actually, the requirement is to transfer the attachments in the ShopOrderOperation LU (for outside operations where a purchase order is connected) to PurchaseOrderLinePart LU. For that, there is an in-built (system-defined) OCT. It works for attachments attached to the ShopOrderOperation LU itself. But, there are attachments inherited from other OCTs (from InventoryPart, EngPartRevision, etc), and these are not transferring to the PO line with that OCT setup. I think this is a limitation of the OCT ? However, I created a custom field (column) in the Pur

Hi,In one of our customer environments, there are more than 200 steps in most of the work tasks. Each step has a unique object. While working on a step, if we navigate to the object of the step, we end up in the first step when we come back to the steps page. Is there a way to return to the same step technician has been working. We are on Cloud 24R1.Thanks. 

Hi All, Can somebody provide some more details on how to use (and track) the use of subcontractors as resources on Work Orders? Practical example: - A Work Order requires 6 resources to be on-site for 1 day on Nov 2nd. The resources don’t need any spcial skills, they are all part of the same Resource Group.  - The planner checks availability for that day and sees that the company only has 4 people available on that day - The planner decides to hire 2 external people from a subcontractor that they work with on regular basis. So we need to send a Maintenance Purchase Requisition to our Subcontractor who will be our Supplier. So we set up our Non-Inventory Sales part for ‘Contract Labour’, we make a Purchase part ‘Contract Labour’, we define the Supplier for Purchase Part etc…With all that info, the Maintenance Purchase Requisition can be made and sent out. Supplier will confirm receipt of the PO and acceptance of the terms. So everything is settled and arranged.  But what are the followi

Dear All, When creating a Service Contract I noticed the default doc address is not fetched from the Customer record. What is the reason for this?is this a potential bug in the system? IFS version:Application service update: 24.1.3Framework service update: 24.1.4IFS Cloud Web version: 24.1.4.20240909080625.0IFS OData provider version: 24.1.4.20240827090922.0 Best RegardsRoel

Hi,We have the below Clean Up Touch Apps Logs scheduled task and it has executed successfully.But when mobile device logs are extracted, there are records more than a year ago: Does this mean the scheduled task has not executed properly? Or is this task meant to clear some other set of logs?Is there a way to automatically clear device logs? Thank you!

Hi Community, IFS Aurena Tech Portal user is having issues with the drop-down menus in the Tech Portal while using his iPad Pro to complete tickets. Issues: The drop-down menus does not populate or show up when trying to complete ticket with iPad Pro. See screenshot belowPlease any idea why this is happening and how can it be fixed?    ThanksMesh  

Hi team,I’m trying to customer documents in a service WO through Object Connection Transformations. Does anyone has any idea what the Transformation Method?Thanks in advance. Mustafa Al Riyami

Hi Experts, I am encountering an issue while attaching a document to a Work Order in the Apps 9 MWO App.The 'Doc Class' field is marked as mandatory, but when I attempt to search for it, no records are found. I have checked the object connections, and it is available for LU ActiveSeparate.I also reviewed the permission sets assigned to the user and confirmed that the 'Document_Attachment' permission set has been granted.Could you kindly provide any insights into this issue and advise on any other parameters that may be required to perform this action?" Client version: 9.0.62.0Server version: 6.90.22.0 Thank you!