Service (Touch Apps, MWO, MRO)

This will include the questions related to Touch Apps, Mobile Work Order, Maintenance, and Repair & Overhaul (MRO).

  • 1,732 Topics
  • 5,866 Replies

1732 Topics

B
Do Gooder (Employee)
bhhelkDo Gooder (Employee)
asked in Service (Touch Apps, MWO, MRO)

Missing work assignment in My Work tile

When the customer press the start work in mobile, it basically takes lot of time before the assignments come back into the my work tile. sometimes it doesn't get created and shows back as in a location. What could be the root cause for this scenario? 

3
A
Superhero (Employee)
9 months ago
MizanulIslam
Sidekick (Partner)
MizanulIslamSidekick (Partner)
asked in Service (Touch Apps, MWO, MRO)

Not Working: EXTERNAL web link in Navigator for Mobile Apps - IFS MWO Service

Hello Community,Seeking Assistance: Navigation Menu Link Issue in IFS MWO Service Mobile App.I hope this message finds you well. I am currently working on integrating a Navigation Menu into the IFS MWO Service mobile app from IFS Cloud. While I've successfully added the menu using the Navigator Designer, I'm facing an issue where the links within the menu are not opening as expected upon clicking.Specifically, I'm trying to open both internal app views and external links within the app itself. However, neither of these actions seems to be working. Internal app views aren't loading, and external links aren't opening either in the app or in an external browser.I've attached a couple of screenshots to help illustrate the situation: Screenshot 1: This showcases the Navigation Menu I've designed using the Navigator Designer. Screenshot 2: Here, you can see the issue I'm encountering when attempting to click on the menu links. The expected views or external content are not opening.I'm hoping

6
MizanulIslam
Sidekick (Partner)
9 months ago
M
Do Gooder (Partner)
manuela.beetzDo Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)

Entity NewWorkVirtual MWO Apps10

My customer has multiple environments. On one test environment, I was able to successfully put MWO into operation. Now I wanted to do the same for the second environment, but when logging into MWO I get the following error message. And I can't find the difference between the two environments. What exactly does the error point to?  

0
M
Do Gooder (Partner)
9 months ago
R
Do Gooder (Customer)
ramankDo Gooder (Customer)
posted in Service (Touch Apps, MWO, MRO)

unable to login into IFS Cloud - Invalid Username and password

Hi,We recently upgraded CFG instance to 23R1 from 22R2, we have seen the impact that users having particular permission sets are not able to login into MWO App.it gives error of invalid user and password.we are not sure, what is there in permission set.attached is exported permission set   

16
R
Do Gooder (Customer)
9 months ago
S
Sidekick
sara19Sidekick
asked in Service (Touch Apps, MWO, MRO)

w3wp.exe Error: 0 : ERROR_PROGATED_SYSTEM_EXCEPTION:Stream was not readable.

Hi all, We upgraded touch apps server from 10.10.301  to 10.20.497 . after upgrade i could access admin portal of touch apps(with new upgraded version). but unable to login IFS AURENA scanit 10 client device ,it showed below error every time when we tried to loginw3wp.exe Error: 0 : ERROR_PROGATED_SYSTEM_EXCEPTION:Stream was not readable.what can be the reason? I suspect may be server mismatch .need to clarify it then we can inform our customer. here are details of our ifs application Kindly give your commentsThank You sara

2
S
Sidekick
9 months ago
A
Do Gooder
AuroraDo Gooder
asked in Service (Touch Apps, MWO, MRO)

Service quotation - work order estimate

We want to add the field “qty to invoice” from the entity “WoPlanSrvQuo” to the service quotation report. But how can we do this?We can add the field on service quotation header, but not on service quotation line.Can someone help?Thank you in advance!

4
Navinth Bakmeedeniya
Hero (Employee)
9 months ago
R
Superhero (Employee)
Roel van ZwietenSuperhero (Employee)
asked in Service (Touch Apps, MWO, MRO)

Attached documents not visible on MWO

I'm having issues getting documents attached to a work task to appear on MWO. Does anyone have an idea what the issue could be? I am attaching a document on the Work Task in Aurena but not seeing this document in the MWO app (iOS or Windows). I already checked the following:User has access to the document (same user can see it in Aurena) Document class is set as a mobile document class and to push to mobile User has docman permissions. I can attach new documents on MWO without any issues Document is released IFSSERVICEENGAPP user is connected to the site I'm using Cleared caches, disconnected and connected MWO, initialized etcThis is on 23R1.

4
R
Superhero (Employee)
9 months ago
R
Superhero (Partner)
RutJWhalenSuperhero (Partner)
asked in Service (Touch Apps, MWO, MRO)

IFS Print Agent Monitor

Due to moving from IFS Apps 10 UPD 6 to IFS Apps 10 UPD 7 I have downloaded the latest Print Agent from the Add-Ons and installed it.  Also, added the printers and started without any errors.   However, when printing from IFS the print jobs don’t appear in the IFS Print Monitor.      Any ideas?

4
R
Hero (Customer)
9 months ago
A
Hero (Partner)
astfaraztHero (Partner)
asked in Service (Touch Apps, MWO, MRO)

NotifyMe - FndStream Issue

I’m attempting to configure Notify Me and I appear to have the basic set-up completed, although I am not receiving push notifications.  Interestingly, when I selected a “Send Notification”, I did receive it.  When looking at the Mobile logs, I see the below error.  Where do I grant the user access to the FndStream and FndStreamExtension?Environment: 23R1Android App version 23.5.870.0 

6
A
Hero (Partner)
9 months ago
E
Do Gooder (Partner)
emmanilssonDo Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)

The customer info object does not exists Serial maintenence Aware

Hi, has anyone an idea of what can be the issue here? I have checked the adresses on the customer but everything seems correct there. What should I look for? Thanks! /Emma  

3
EqeRobertK
Superhero (Partner)
9 months ago
E
Sidekick (Customer)
eedwardsSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

Change Work Task on Work Task Step

Hello,We utilize work task steps on work tasks to indicate different objects that need to have work performed on them as part of the overall work task. We have some scenarios where certain work task steps aren’t able to be completed during that original work task for various reasons. We’d like to be able to “move” that work task step to a different work task so it could be scheduled with other work. However, each work task step gets locked to the task when it’s created. Is there a reason why work task steps get locked to the work task? Is there a different way to be able to move the work task step? Ideally, we’d be able to move the step to a different task while maintaining the unique step number. If this isn’t possible to do, I can’t see to figure out why a step number has to be locked. We can move tasks to different work orders (under certain conditions), so why are steps always locked? We are running Apps 10 update 13.

2
E
Sidekick (Customer)
9 months ago
Emre.IFS
Do Gooder
Emre.IFSDo Gooder
asked in Service (Touch Apps, MWO, MRO)

How to purchasing or consuming the spare part on the maintenance order?

Hello all, I added a spare part  to a serial object and than I created maintenance order this serial object but I don’t know how to this spare part purchasing or consuming in maintenance order.Can this spare part be automatically consumed in the maintenance order? Please help me to get any procedure for doing this above activity (or) share reference document.Best regards

3
C
Sidekick (Partner)
9 months ago
I
Sidekick (Customer)
ISDSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

Failed Transaction related to MWO 'Work Task record already been changed

Hi all, we are currently using IFS MWO SERVICE 10 App and getting below Failed Transaction and blocking all the transactions syncing into IEE. (Image attachments, status changes etc.)‘The Work Task record has already been changed. Please refresh the record and reenter’ Note: The Mobile User has been working Offline mode and the Backoffice team has not made any changes for the Work Task record.Would you kindly advise what kind of erroneous process the Mobile User has followed to cause such scenario and what's the best way to handle such a Failed Transaction to avoid the successive transactions from the same User (images, Status changes of the same Task record or other Work tasks handling by the same User)Many thanks for your kind advice and thoughts.Best regards,ISD

4
I
Sidekick (Customer)
9 months ago
P
Hero (Partner)
Priyanka Cecilia VHero (Partner)
asked in Service (Touch Apps, MWO, MRO)

mWO Service - Custom Attributes in My Work & Work Details

Hello,Can we include custom attributes from JtTask entity to ‘My Work’ and ‘Work Details’ screen in mobile? The ‘My Work’ screen has ‘JtExecutionInstance’ as the entity. I updated the entity to ‘JtTask’ and was able to add custom fields. But the data is not reflected in mobile.  Similarly, I added custom attributes to ‘Work Details’ screen but unable to view the data.When I check the database viewer in mobile, I can view the values for these fields. Is there something that I’m missing that the values aren’t reflecting in the screens? Please advice.Kind RegardsPriyanka Cecilia

5
P
Hero (Partner)
9 months ago
M
Do Gooder (Customer)
matt.kenshaloDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

Multiple Qualifying Questions

Can a single question in a maintenance survey have multiple qualifying questions? For example in the screenshot below, questions #105 and #106 have a qualifying question of #55, but I would also like for question #97 to be a qualifying question for #105/106. Is this possible? 

2
James Ashmore
Hero (Employee)
9 months ago
KaneDK
Sidekick (Customer)
KaneDKSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

Return parts on mwo

Hello,Isn’t it possible to return parts (removed/replaced) directly on the MWO? (Apps9)I haven’t been able to find it, only option is to do it via the Work Order directly?Thank you,Michael

1
A
Superhero (Employee)
9 months ago
P
Hero (Partner)
Priyanka Cecilia VHero (Partner)
asked in Service (Touch Apps, MWO, MRO)

mWO - Force Initialize from IFS Cloud

Hi Team,Is there a way we can Force Initialize the mWO app from back office (i.e., Cloud application)? Similar to how we had in FSM using the mobile dashboard.In Cloud, we see the option ‘Test Initialization’ in Mobile App User Details screen. But I assume it does only for one user and not for multiple users. Please let me know. Kind RegardsPriyanka Cecilia

1
JOOLSE
Hero (Employee)
9 months ago
W
Do Gooder (Customer)
WGS_DLindenDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

Recommended Technical Specifications for MWO Maintenance 10

Good Afternoon,Would you be able to advise what the minimum and recommended technical specifications are for Android Devices running IFS MWO Maintenance 10. While the Google Play Store page shows that the minimum Android version is version 6.0, it does not display processor details/RAM requirements etc.Thank YouDaniel

3
P
Do Gooder (Partner)
9 months ago
Z
Sidekick (Customer)
ZHPHELLYARSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

Schedule Crystal Reports Quick Report

Hi,We have a Crystal Reports quick report that we would like to email to several users on a daily basis.I know this is possible with SQL Statement Quick Reports, but is it possible with Crystal Report ones?Our IFS version is Apps 10 UPD 17. Any help would be appreciated.

1
ChanakaAmarasekara
Hero (Employee)
9 months ago
B
Sidekick (Customer)
BLLBrucemoSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

IFS Apps 9 - Mobile apps Notify Me and Incident Reporter not working with Android v13 (1st April)

We are unable to use IFS Notify Me 9 and Incident Reporter 9 on newer Samsung (Android) devices since the last google play system update on the 1st April 23.We offer up our own touch apps server, so existing users are unaffected but any new ones are not able to use the mobile apps.Does anyone know what happened here? Is there play to backdate the support for these apps?I read the master article, and it seems that there can be some lag in updates but I dont want to lose the functionality altogether.

4
James Ashmore
Hero (Employee)
9 months ago
P
Hero (Partner)
Priyanka Cecilia VHero (Partner)
asked in Service (Touch Apps, MWO, MRO)

Cloud 23R1 - Reference Attribute Error in mWO Service

Hello,Is it possible to reference a custom attribute to the JtExecutionInstance State value to display in mWO Service?I added a custom attribute and referenced to Jt_Execution_Instance State value.Added this attribute to the WorkTaskDetails screen in mWO Service.   From mobile, when I click on the attribute, the below error pops-up. Am I missing any step or is this a bug? Please let me know if anyone has faced this issue before.Kind RegardsPriyanka Cecilia

6
P
Hero (Partner)
9 months ago
P
Hero (Partner)
Priyanka Cecilia VHero (Partner)
asked in Service (Touch Apps, MWO, MRO)

mWO Service - Survey Answer Field Length

Hello,In the Cloud application, when we look at the screen ‘Survey Answers’, the entity ‘SurveyAnswersEntity’ is not visible when we search in the Entity screen.Rather, another entity ‘SurveyAnswer’ is visible and the ‘Answer’ attribute has a field length of 4000 characters.But when we view the entity ‘JtTaskSurveyAnswers’ which is sent to mobile, the ‘Answer’ attribute has a field length of only 2000 characters for an Open-ended question.Is there a way we could increase the field length of the ‘Answer’ attribute for an Open-ended question to 4000 characters in mobile? Please let me know. Kind RegardsPriyanka Cecilia

0
P
Hero (Partner)
9 months ago
R
Hero (Customer)
ronhuHero (Customer)
asked in Service (Touch Apps, MWO, MRO)

Customer Return for Repair - Customer Owned Object Dilemma

Community,It is a dilemma for us for those objects that are returned from customer for repair. current our process isuse RMA to return the product from customer. the object ownership is set to Company Owned after RMA is completed. Working on a work order to have the product repaired (replace components) and received into stock.  Repaired object(product) is showing company owned and in inventory position.now the comes the problem, how to set the object location to customer location without doing a customer order? I believe we are not doing the right way from the very beginning. when customer return for service, it should not go with RMA? if a service request is created against a customer order line, does a work order will trigger purchase order to bring the object to our company with ownership Customer Owned?Would like to hear from you to rectify our process. Thank you.

8
R
Hero (Customer)
9 months ago
paul harland
Superhero (Employee)
paul harland
asked in Service (Touch Apps, MWO, MRO)

Request Management - multiple quotes per request

Currently (23r1) we only allow a single quote to be attached to any Request.I am encountering scenarios where we would want multiple quotes per request.  Is there any plan to add this flexibility?Scenario:There’s an initial fault, for which a quote is issued (and accepted) so work can begin.  While performing that work, further damage is discovered to another part of the assembly, and the desire is to create a second scope with its own quote for that additional work.  Work should be able to continue on the original scope, which was already approved, whether or not the customer accepts the second scope quote. 

1
paul harland
Superhero (Employee)
9 months ago
P
Hero (Partner)
Priyanka Cecilia VHero (Partner)
asked in Service (Touch Apps, MWO, MRO)

Cloud 23R1 - mWO Service - Update Assignment Status based on Break Status

Hello Team,We have the below requirement in mobile:If the technician has any Assignment in their work list with the next status as ‘Pause’ while the technician has started their Break from the ‘Show Breaks’ screen, we would like to automatically change the Assignment status to ‘Pause’. Similarly, when the technician Ends the Break from the ‘Show Breaks’ screen and if there is an Assignment in ‘Pause’ status, it should be automatically changed to ‘Continue’.Please let me know if there is any solution for this scenario. Kind RegardsPriyanka Cecilia

4
P
Hero (Partner)
9 months ago

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