Question

Multi-Factor Authentication on my new Mobile Device, the old still works

+3

I recently replaced my mobile device and need to set up MFA on the new one. It still works fine on my old device, where I can use MFA.

I've installed the Microsoft Authenticator app on the new device, but I'm unsure how to get the QR code (see attachment).

kind regards,

Bjarki

I am facing the same issue after changing the mobile device. Hoping to get some assistance on this.

How to setup the MFA in the new device?

+5

Can try following steps?

Go to your Microsoft account's security info page: https://mysignins.microsoft.com/security-info
Ensure that IFS is selected as your organization (you can verify this in the top-right corner of the page).
Under Security info, click on Add sign-in method and choose Authenticator app from the dropdown.

Follow the on-screen instructions to complete the setup.