Hi all - I am trying to decipher what I am sure is a fairly common issue with mobile apps.

Our goal is to streamline the user experience, while obviously maintaining security.

We are seeing examples of field operatives having to re-authenticate with the MWO app when we wouldn’t expect them to - e.g. during a normal working day, actively using the app, then finding their session has expired and they need to re login.

Before I dive further into specific details, does anyone have experience of this sort of behaviour and know where we should focus our efforts?

I have raised a case with IFS, but I thought this must be something others have experienced.

Any help is gratefully received.