In App9 from the transfer of work order lines to customer order screen, user selects the line to transfer, RMB to create customer order line and receives an error message: Payer has expired. Check expire date. I cannot find what is causing the issue and have verified that the customer number on the work order is not expired in the customer screen / order tab / misc customer info subtab. Also checked the invoice tab / general subtab and customer number is not inactive. Also verified that in all companies setup for the customer number. Also confirmed the same was true for the parent customer id. We are stuck and cannot proceed with the customer order. Also checked the Customer screen / Payment Tab / Misc Payment Info tab and no payer is entered.