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​@Alexander Heinze you’re my best bet on this matter.

 

I’m working with a customer that’s using Apps10 and mWO for Service.

They have 2 workflow configs which have:

  • same filters
  • same weight
  • same sites, but applicable for different Maintenance Orgs
  • each technician is connected to both sites but only one Maintenance Org.

However, it seems like when JT assignment is transferred to mWO, the configuration is not applied.

Do you know if maintenance org are also considered when the system determines which wf config to be applied? Or is just the site considered (in which case it’s obvious why there’s no wf config applied)? 

 

MWO FR - applicable for TDGN & TDGW sites, but just for 2 maint orgs:

 

MWO DE - applicable for TDGN & TDGW sites and also for all German maint orgs:

 

My guess is that the “Sites” tab only determines if a WF configuration is considered at all, but it doesn’t act as a filter. But since this is just a guess I’d appreciate if ​@skullk could confirm, please.

Maintenance Organization should act as a filter if specified in the workflow configuration.

Thanks

Sampath 

Thanks ​@skullk and ​@Alexander Heinze.

​@skullk  does this work like this for Apps10 also? Any idea what’s the pl/sql routine that determines which WF Config is to be applied to a specific assignment (when transfer to mWO happens or when users re-initialize mWO).

I’m unsure on how to debug this further…

 

Any lead is much appreciated.

 

Hi ​@Marcel.Ausan 

Sorry I don’t have inputs for debugging process. From a functional perspective, the Maint Org should act as a filter as I see it. Maybe you can try this in IFS Cloud to see if it works like that.

 

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