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Customer is having IFS cloud hosted remotley on Prem server.  We are able to use IFS MWO desktop windows app but can’t use that app from mobile phones. It thows error “Something went wrong while tryingt o communicate with the server. Please check the connection and Server URL”. 

IFS MWO Service Classic uses Entra based login from microsoft via login.microsoftonline.com. We use Application proxy to facilitate pre-authentication to services we use proxy for, in this case onprem installation of IFS cloud in a kubernetes cluster.  From what we can tell the applications do not support claiming authentication before contact is intiated with the service URL of the cluster. 

 

Can this be solved in any other way before it initiates the contact with service URL of the cluster ? 

 

 

Hi

The only way we currently have to solve this is that you need to add a secondary URL in the System Parameters. This URL needs to be allowed in the proxy.

Usually windows, especially in the one you mention is OK to have the same URL as when you login to IFS Cloud, but Android and iOS needs this secondary URL to be set up and exposed outside your network. 

Regards

Johan 

 

Hi ​@JOOLSE  

 

Thanks for the quick response.  Customer says, even with the secondary URL they think from security point of view we are exposing too much to outside. How can we address the security in this case ? 

Hi,

Today the current solution for anroid and iOS is to use a secondary URL. There is of course the possibility for the customer to set up a VPN and use that, but I have very little insight in that solution.

 

Regards

Johan

 

 

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