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In the Astea Client we can see the client name in the client header:We have many users (back office and customer service) that will have several (currently 2, more to come) instances of Astea open at the same time. Is there a way to differenciate this in the Employee Web Portal? We are currently ion 15.2, but will move to 15.4 in the near future. Ideally I would like to add the Profile name and/or a logo. And have the banner colour be different per profile  

Good Morning, We currently use Control Plans for any non-serialised items (Categorical) set as a basic pass or fail within the category ID which works fine.  We would like to expand this out to our serialised products using the same pass/fail controls but during our testing the analysis is requesting us to add in the serial number, but the list of values is empty.  Any attempts to enter any information in the Serial No field is met with errors which we expected as the system can’t see anything to cross-reference against in the list of values.Would anyone know what steps we are missing please ? Any help would be gratefully appreciated. Thankyou in advance

Hi - i have a sales order that throws an error when I try to generate a sales order report (it works for other sales orders). Have tested both Astea client and web employee portal. The error message is as follows:In the server log I find this:Message body:Astea.AO.Reporting.ReportManager.GetDocument() failedReport Name: Sales_Order_ReportReport Name: Sales_Order_ReportSessionID: 133691c5-507d-4755-9ef2-6884877fa2feWLNCulture Name: en-USLanguage: Find XML: <Find entity_name="ActiveReports" query_name="Report"  getRecordCount="false" order_id="SL2208080005@@1" ><operators values="=;"/><types values="string;"/><is_replace_alias values="Y;"/></Find>Error details: Exception has been thrown by the target of an invocation.Object reference not set to an instance of an object.   at Script.ReportScript.ActiveReport_FetchData(Boolean EOF)

What is the method to ship misc parts to suppliers? If an engineer wants to ship some samples of items to a supplier, without expectation of receiving them back into stock, how can we do that? Is there a way that a buyer can create a supplier shipment? Is there a backhand way of having a buyer create a customer order without actually going into the customer order module and creating one from scratch?

We’ve been trying to figure “why” we’re unable to create a repair shop order from CRO Lines.Rev 09 is “obsolete” and no one here knows or has see the (*) Structure Type “F” error or where to look for it. Can someone help? 

The last section of the New Employment wizard has a section for Other which allows the connection of the Resource Group, Project, Maintenance Resource/Team, and Shop Floor Employee details. For an existing employee though, how do you add the employee into the Mainteance area without going through this wizard?This was done in V9 using Employees tab under Organization Basic, but that doesn’t seem to exist the same way in Cloud Can someone point me in the right direction please? 

Dear all,I'm facing an issue with Write-off in a customer offset using APPS9.I've definedThe following write-off codes.Defined the posting control for pp16 and pp17Details PP16:Details PP17:When i want to do a write-off in customer offset:And select a value from the LOVNo values are availible.How can this happen?

I am pretty new to IFS, still getting a full understanding of all the connections within it.  My question is, our company is going from SL HY dep to SL BP depreciation.  So, obviously, when creating a new object/fixed asset, it defaults to SL HY depreciation method. Where is the proper place for me to update this default method to SL BP when a new object is being created, is it under the object group > Dep Method and Books?  Or is there a spot under Basic Data Fixed Assets where I can just check a box (which my coworker thinks but we couldn't locate it)? If I change the dep method to SL BP under the object group does this affect all of the previous SL HY depreciation objects once I switch the method?  Or does this just change the def dep method moving forward on any new objects being created?  As I said I am pretty green with IFS, last thing I want to do is make a change and blow the whole system up lol.  Any help or direction would be greatly appreciated, thanks!!

Hi, Is it possible in manufacturing to include an extra paramater to define the capacity, besides hours? In the assembly industry, you often have a big hall where the assembly takes places. Multiple orders take place at the same time. However, not every order needs as much as room as the other.Let’s say our hall is 100m². Order A takes 50m² for 20 hours, order B takes 25m² for 8 hours and order C takes 10m² for 40 hours.We now use 85m² meters of the 100 available. So if could theoritically still plan an order that needs max 15m².Is there an option to visualise this?  

In Aurena shop floor workbench, we use predefined filters. One of the workbenches will show the shop orders in card and list view. When you switch to table view it shows no data. What would cause this?

In many scenarios we have, we want to approve or release the document. Can this be done using the integration projection in regards of CreateDocument?

Background: Create new documents works fine using CreateAndImportDocument.svc/CreateDocument, but we often want to create a new revision (in order to keep history intact).Challenge: When we are invoking CreateAndImportDocument.svc/CreateDocument and supplying a new revision parameter, it doesn’t seem to accept the new revision number, e.g. payload looks as following:{    "DocClass": "ADDO_TEST",    "DocNo": "1365783",    "DocSheet": "1",    "DocRev": "A2",    "Title": "some test of ny revision",    "CreateFileRef": "YES"}Even though the new revision does not exist, IFS Cloud throws:    "error": {        "code": "DB_OBJECT_EXIST",        "message": "Resource already in use.",        "details": [            {                "code": 20112,                "message": "ORA-20112: DocTitle.DOCTITLEDOCNOEXIST: The document number 1365783 already exists."            }        ]    } How can we go about creating new revisions in terms of integration? Any pointers is most welcome.

Hi All,Can anyone guide me in deletion of Inactive user from IFS?BR/Shiraj

Greetings, IFS Community. What is the last date on which IFS will support IFS 9?After that date, what happens if a company requires support and is still using IFS9?Can you please provide me with a document or chart that indicates the last day of support for the IFS ERP systems? -----------------------Separate question about Avalara Software_----------------------------Can IFS 9 be used with Avalara? Does anyone have Avalara installed on IFS 9? What are your thoughts? Thank you.JL 

Hello, I am attempting to delete an inventory location from IFS, but it states that the location is used in Shop Order Material Allocation. I have not seen this message before and I am wondering how I can search for these 12 items to remove them from the system. Any guidance would be appreciated!   

Greetings, IFS Community. What is the last date on which IFS will support IFS 9?After that date, what happens if a company requires support and is still using IFS9?Can you please provide me with a document or chart that indicates the last day of support for the IFS ERP systems? -----------------------Separate question about Avalara Software_----------------------------Can IFS 9 be used with Avalara? Does anyone have Avalara installed on IFS 9? What are your thoughts? Thank you.JL

Hi All.Is there any solution for signatures from MWO (Aurena Natives - MaintEngApp), that are more then 32767k Clob field (since they are stored in Clob “Picture _Data”)?In data base shows OK or partial. But After convert to Blob, it does not show in crystal reports.Signatures under 32767k works well.Tks a lot for help  FUNCTION Convert_Base64_Clob_To_Blob(   clob_value_ IN CLOB) RETURN BLOBIS  blob_value_ BLOB;  raw_        RAW(32767);  buffer_  PLS_INTEGER := 32767;  start_   PLS_INTEGER := 1;BEGIN   DBMS_LOB.createtemporary (blob_value_, FALSE, DBMS_LOB.CALL);   FOR i IN 1..CEIL(DBMS_LOB.GETLENGTH(clob_value_) / buffer_) LOOP      raw_    := UTL_ENCODE.base64_decode(UTL_RAW.cast_to_raw(DBMS_LOB.SUBSTR(clob_value_, buffer_, start_)));      DBMS_LOB.append (blob_value_, TO_BLOB(raw_));      start_ := start_ + buffer_;   END LOOP;  RETURN blob_value_;END Convert_Base64_Clob_To_Blob; ========================================================= PROCEDURE Convert_Blob_To_Base64(   clob_resul

Hello, I have setup Employee Qualifications setup to prevent unqualified users from clocking into a Shop Order for a specific Part Number. However, I have noticed if an unqualified person logs into any Team, they can clockin and report pieces on a job they are not qualified to run. I have checked the forum and I found a post that seems to indicate this is correct system behavior. However, that seems contradictory, as what would be the point of setting up qualification requirement if you can simply bypass them by joining a random team? Do qualifications not get considered when a user is logged into a team or is there a way to enforce that for Team clocking? Any guidance would be appreciated. 

In a MS Level 1 part in Master scheduling After “Run MS – One Part” or per Scheduled Task changes at Forecast 0 or Forecast 1, a necessary recalculation of new forecast is not given.Would like to know your opinion about this behaviorMS Level 1 partRun MS-one part – the forecast is converted in fixed proposalsModify forecast 1 (entered 20 pcs)No recalculations observed without Run MS-one part Start MS-one part but no recalculations observed, where a recalculation is expectedHowever, after changing date of Calculation Date for example to 1/1/21 and recalculating to actual date it works

A service quotation is created and a work order was connected to service quotation using the connect service option, a task template was connected with work order, which got populated on the service quotation as well, service quotation is in released status, then status of Work task template is changed to obsolete and created a new revision of work task template. Now if we try to create new revision of the Service Quotation, we are getting error, that task template is obsolete and its not allowing to disconnect the work order from quotation, nor we are able to change the task template on work order

Hi all,I am loading a STDSIN from an external application. The Invoice are already authorize in the source.So I Upload the Corresponding STDSIN including the P line for the posting.And I would like that the posting proposal is automatically authorised.Does anybody have an idea to do so? Thanks!!! Ivi

Hi Guys,When we try to install the Middle tier we get the below error,Error: execution error at (ifs-cloud/charts/ifscore/templates/secrets.yaml:12:18): Value for tls.cert is requiredhelm.go:94: [debug] execution error at (ifs-cloud/charts/ifscore/templates/secrets.yaml:12:18): Value for tls.cert is requiredSEVERE: Failed to install ifs-cloudWhen we try to import the self signed certificate to the keystore it’s throwing an keystore password error. Does anyone has the same issue when doing a fresh install of the middle tier?

Hi Team, I need assistance with an error please. The customer is trying to do an “All Levels Part Cost Calculation”The Inventory Part below is a Manufactured part When you execute the “All Levels Part Cost Calculation” for Cost Set 2If I look at the Inventory Transactions History the Total Cost for the part is not in a negative Do you have any idea why the error message would come up, and how would we fix this?

Hello, I have noticed that my PM Calendar Generation has stopped in 2021. Prior to that, the Maintenance Plans were generating without issue. I have checked the Plan, which is set for 2023: The PM Actions are setup with different intervals:The Calendar itself is valid:However, the system has stopped planning them:I have noticed that if I RMB and select regenerate plan, it does work:The scheduled database task is setup with the following parameters, which have not been changed since it was configured originally.  I’m not sure what the issue could be at this point. Any guidance would be greatly appreciated!

When someone clicks on Menu > Search > Event Monitor > Event Search, is there an admin change that can be made so that users can get directly to the Event Search query instead of having to click on the Query button?