IFS Solutions

Hi,We’ve been having problems recently with the IFS PrintAgent, which is perplexing and causing us operational issues as we need a reliable print service to run some of our Depot operations. The behaviour we are seeing is that the PrintAgent will periodically crash. When we see the crash, we normally have this error in the PrintAgent log (sometimes there is no error logged):[016] 30/05/2025 06:25:54: Error: Attempted to read or write protected memory. This is often an indication that other memory is corrupt.Any print jobs that were submitted at the time of the error get stuck in “Remote Working” state, and have to be restarted.We see the following Windows Event log error at the same time as the crash events:Faulting application name: IFSPrintAgent.exe, version: 1.0.3.0, time stamp: 0x609183ecFaulting module name: ntdll.dll, version: 10.0.17763.7240, time stamp: 0xd2a47020Exception code: 0xc0000374

Is there a way to change the session expiration value in 24R2?  In 24R2, the default is 1800 seconds (30 minutes).  This is incredibly frustrating and far too short.

Hello IFS community,I dont see the difference between tardy orders and passed due orders in MSO. (illustation attached)I looked at the start, finish and need dates but i dont see a logical conclusion.Can someone help me pleaseThanks in advance 

I have 3 Preventative Maintenance Actions on one object. On a new measurement the Plans have gone out of sync. 1 PM action shows the correct latest reading, 2400hrs. The other 2 have the previous reading 2100hrs. I tried regenerating the PM plans from all 3 PM and they remain out of sync. What causes the Out of Sync condition and how can this be fixed?

Hi guys, Is there a way of change the promise delivery date for all lines at once? For example, when we update the WANTED DELIVERY DATE on CUSTOMER ORDER, it ask us if we want to change all CUSTOMER ORDER LINE WANTED DELIVERY DATE.Thanks, Gianni Neves

We have turnkey finished good items that are MS items with MS Demand since they are directly forecasted.  The issue is when these items are purchased, they do not get action messages like MRP items do - MRP Action Proposals.For example - we will order the MS item based off demand.  When the demand changes and the delivery date may need to be advanced, pushed out or if there is no more demand it would need to be canceled, we do not see these messages.We see Early Order, Late Order or Remove order in MRP Action Proposals and would like to see the same messages for MS items.  Maybe there is a different way to set up these items so they are not MS and we can forecast them and see the MRP Action Proposals?  We are in IFS Cloud

Hi all,In 25R1 mobile work order (via maintenance app), when trying to enter a new measurement, I have below error.function<GetNewmeasurementInfo>: Failed to read value from EquipmentObjectTestPntRec.descriptionNew measurementError Also noticed the description inEquipmentObjectTestPntRec looks like below.EquipmentObjectTestPntRecA colleague checking on a different environment verified the same issue in their environment as well.

This is an interesting one, and I’m curious if anyone else is experiencing something similar. For reference, we're on IFS Apps 10 UPD17.We run the daily aggregation job just after midnight. A couple of years ago, it would finish before 9 a.m. By last year, it was running until 11 a.m., and this year it's progressively pushed out to around 2 p.m.Perhaps it's just how the algorithm scales with data volume, but has anyone else seen this kind of trend? If so, how did you address or resolve it?

Is anyone experiencing problems saving shortcuts in project time posting after the 24R2 update in cloud? Our user saves the shortcut, but it disappears the next day. 

Receiving below error msgCode string combination "740100/701000/-/R001/P000154.01/PT02/-/C999/-/-/-/" is not included in any one of the allowed combination rules for user group  in company B022.                   ORA-20110: CustomerOrderInvItem. AccountingCodestrComb.INVCOMB2

In IFS Cloud 23R2, I created a fixed asset and posted an acquisition value using the Acquisition Value Adjustment per Book screen. The transaction posted successfully, a voucher was created, and the accounting period is open. The asset has a depreciation method assigned with start year and period entered.When I attempt to run a depreciation proposal for this asset and period, I receive the error:“Not possible to post an empty depreciation proposal”I need help identifying what is preventing the system from calculating depreciation.

Hello,I have a question about sold fixed assets and the FA balances analysis.We sold a fixed asset on February 21st, as you can see in the screenshot below.This fixed asset can be found in the balance for Period 1 (the period before the sale) with the status "Sold."However, when I try to obtain a balance for Period 2, I cannot find this sold fixed asset.I have noticed that this problem occurs for all fixed assets.The accountants need a report of fixed assets to compare it to the balance sheet, which we cannot obtain at the moment.Is there a way to set up this screen to include all fixed assets with all statuses?Best regards.

Hi, Please help me understand why the system is behaving like this. Raise a No Part Material Line on a Released Request Task: Quantities:  I process the Pur Req and Release it and then convert it into a Purchase Order.Purchase Order is Released and Receipt command was actioned against the No Part Purchase Order Line - Closing the Purchase Order. As below: However, back on the Request Task Material Tab: my Consumed Quantity is now sitting at 1 and i also have the command button available to Issue Manually. See below:

We are using App 9 with Avalara AvaTax connector for tax calculation. Florida has a discretionary surtax rule, where they have a cap of $5000 for county tax. This applies to the most Florida counties. The problem we are facing is the customer order tax amount is inaccurate, but the associated customer invoice has the correct tax amount. This is caused by the way IFS is sending the data to AvaTax.That is:Customer order sends each line item to be calculated.As for FL discretionary tax, any amount over $5000 is exempt from the county tax.For instance, when a line item amount is over $5000, the correct tax amount is calculated. Majority of line items are under $5000, so the sum of the tax on the customer order is inaccurate.Whereas the customer invoice tax amount is calculated with total net amount, instead of each line item.  Therefore, it is creating a discrepancy between the customer order amount and the customer invoice amount. Has anyone

hi,I’m implementing customer schedules routine in a customer, we’ll use DELSCH message to receive it.does anybody knows where can I find a XML example file for DELSCH ? i was able to have a XML file/example in version 10, at this place here:  thanks,

Hi,We have several people can modify the configurations and implement new UI or workflow. But here is one issue about merge the change. How to make sure one person publishes his new change (From ACP, e.g. Developed from dev environment and imported to test environment) won’t affect the other changes which were published in test environment already? There are several scenarios.A changes CO page in test environment and B imported CO from an Application Configuration Package. After B imported CO page, then C wanted to import his change using another ACP.We tried this, sometimes the changes got lost by over written. So we would like to know a good way to mantain the page configurations. 

Hi Everyone, We have noticed the recently created KB article from IFS (KB0085167) state that the Removal of Basic Auth Support by Microsoft on Exchange Online.This states "If you are using the Basic Authentication to connect IFS Connect Mail Sender or Mail Reader to Exchange Online, these connections will stop working in September 2025" and the fixed UPD29 will be released in August.Practically, this time period would not be sufficient to build and install UPD29 by September.When we checked the provided link to Microsoft Tech community it states that the change would be starting from 1st of March 2026.https://techcommunity.microsoft.com/blog/exchange/exchange-online-to-retire-basic-auth-for-client-submission-smtp-auth/4114750Quoted from the MS link:We will be making this change beginning March 1st 2026 and completing April 30th 2026, (pre

Can I get the IFS IOT based EAM with FSM & PSO solution - KPI, Out-of-Box Dashboard & Reports. It will be great help if the solution - KPI, Out-of-Box Dashboard & Reports will be specific to Mining Industry

I’m trying to determine how to set up the discretionary sales surtax, as we have customers located in Florida. Most of these customers are also subject to a surtax cap, which typically applies only to the first $5,000 of the taxable amount. Each county has a different surtax rate and cap as well. Any guidance on this topic? 

Can I get the IFS IOT based EAM with FSM & PSO solution - KPI, Out-of-Box Dashboard & Reports. 

Hi Team,After feeding the manifest file, my outlook is not synching with CRM data. Is this because below setup is missing ? is this a must setup for On premises Cloud installation ?

IFS Cloud user. How do I freeze the sort of the Purchase Order Lines so the most recent is at the top?This screen does not have a “created time” column and when I return to it the column is forzen but the date is not the most recent. 

hiWe are trying to Build Automation to generate ACH for Chase what are the best ways in cloud, getting trouble to see transformer if we use Routing rule. Any help will be grateful.

In our IFS Cloud environment, the extracted organizational structure is based on active employees and their reporting relationships. However, the current chart does not display vacant positions.For example, if a manager resigns, their position is removed from the chart, and the reporting line is redirected to the next higher-level position.What I would like instead is an org chart based on positions or roles, rather than individuals. The chart should reflect which positions report to which, so the full company structure—including vacant roles—is visible. Ideally, employee names should be included where applicable, and positions without an incumbent should be marked as “Vacant" Can you please provide some insight on how to get these results..

Hi,how IFS can support scenario:inventory part was issued and connected to project activity via material requisition Project was finished and closed After some time issued part will be decommissioned and return to inventory for refurbishment (repair). Once repaired it should be put back to stock with 0 price and be ready for use in another projectHow to create return in IFS that is not linked to material requisition (due to project being closed), receive return into inventory (not ready for picking), and once part is repaired move it to regular stock (ready for picking)?thanks in advance for help