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Question

Planned Revenue is not updated for the Customer Order Rental lines

  • November 11, 2025
  • 6 replies
  • 27 views

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We’ve created a Customer Order that includes both regular order lines and rental lines, all of which are linked to the corresponding project and activity sequence. However, in the Project, the planned revenue is being updated only for the normal order lines, not for the rental lines.

Am I missing any specific setup for this?

Any guidance on this would be greatly appreciated.

6 replies

Marcel.Ausan
Ultimate Hero (Partner)
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  • Ultimate Hero (Partner)
  • 1306 replies
  • November 11, 2025

@ArcMariGa pls check the background jobs. Normally there’s a job called Refresh project revenue for Customer Order Line which errors out if your PostinG Control for your Cost/Revenue code part is not setup.

Now, I’m not sure what posting controls are used for Rental events but if they are missing you’ll see that in the refresh job. See an example below:

 


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  • Author
  • Do Gooder (Partner)
  • 3 replies
  • November 12, 2025

Hi ​@Marcel.Ausan,

Thanks for your response. It is really helpful.

Actually, we are getting the below error in the background job. Any idea on this?

 

 

 


Marcel.Ausan
Ultimate Hero (Partner)
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  • Ultimate Hero (Partner)
  • 1306 replies
  • November 12, 2025

@ArcMariGa ouch. No idea about that one. Can u try and run the job manually for that CO Line and see what happens?


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  • Author
  • Do Gooder (Partner)
  • 3 replies
  • November 12, 2025

Hi ​@Marcel.Ausan,

Yeah, we already tried the same but no luck, we ended up with the same error.


Marcel.Ausan
Ultimate Hero (Partner)
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  • Ultimate Hero (Partner)
  • 1306 replies
  • November 12, 2025

Hi ​@Marcel.Ausan,

Yeah, we already tried the same but no luck, we ended up with the same error.

You’ll need to debug this in the DB with a technical person. Or open a support case with IFS. The error message sounds more like a bug to me. 


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  • Author
  • Do Gooder (Partner)
  • 3 replies
  • November 13, 2025

Hi ​@Marcel.Ausan,

Sure, we’ve already started debugging this issue. Thank you so much for your support — it’s been really helpful.