Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

A customer has a solution whereby attachments are saved to a location within their DMZ, since this is a security risk they have requested zero file residency i.e. delete as soon as the download to mobile is complete. We have put in a routine to do a daily cleanse but is a dynamic delete possible?

Hello Experts,This is related to FSM integration authentication protocols.Based on the FSM outbound authentications, it’s supported for basic authentication. The question is, what is/ are the encryption protocol(s) supported for this?SSL TLS mTLS 

In an IFS Managed Cloud installation of FSM 6, how do i configure an integration file output to the azure attachment container?NOTE: Not using ‘fsmshare’ due to access restrictions in place. 

Hi All , I have followed all steps for sending email notification . But whenever the Business Rule is firing no notification log is generated. I have checked the server log and got these errors listed below.1. The remote name could not be resolved2. A connection attempt failed because the connected party did not properly respond after a period of time or established connection failed because connected host has failed to respond .3. No connection could be made because the target machine actively refused it 

Schedule board screen is loading to take more than 1 minute for particularly one site. How do we improve the performance?

Hi All , I raised this question as per customer concern . As shown in Send SMS image this send SMS feature only enabled in Smart client and it is hidden using below FSM client script Send SMS client scriptSo can you please provide is  there any specific  reason behind this as I see this is not implemented for web client comment in description also can you able to suggest me any other solution to achieve this since customer needs alternative way . Thanks and Regards Shobana 

How is base value calculated in PSO?

These issues happen when users try to use the new mobile version that was deployed on their mobile device. The mobile changes are made in Designer, published, and deployed to the mobile server. There are no errors or issues we see with the publishing or deployment to the server.  However, when those revision updates being sent to devices from server, below problems occurs. All issues below need to be fixed by reinstalling the app from scratch.    1. When the user finishes initializing, sometimes their FSM does not display any jobs, customers, their name, or the pm list. Reinstalling fixes the issue.   2. Sometimes when the user initializes, their FSM password that worked the day prior now mysteriously stops working. Only after reinstalling the app does the password start working again as intended.  Approximately 10% of users are affected.  These are the log entries that i have found.  10/24/2022 11:03:39 PM; EX; 2378473; UpdateMessageCache; EXCEPTION Message: The following system level

How can we achieve engineer relocation in FSM, that means an engineer who is tagged to base location A relocates to a new location B for a certain number of days. He will be assigned tasks for location B for that certain number of days and upon completion of that period he will again be assigned tasks for location A. How can we achieve this in FSM? Please help.

I cant access IFS account on Mobile  i get A116 errors “Invalid user name and password pair ,pls try again   but when using webpage in my laptop i can access successfully  

Does FSM Mobile support MFA on all platforms - and if yes, as of when?

HiIs there any way in work task in service request management where technician can fill a checklist before he starts work that can be authorized by his manager? What is this sign off requirement?  

We want to delete a service organization but can not find an option . Attached is the screen shot.

Hi Experts, Can anyone please advise me on the following queries?1. Kindly provide the version individually for Oracle database and Oracle Client compatibility wih IFS v6u192. Is Oracle DB v19c compatible with Oracle client v12?3. Kindly share the performance benchmarking and parameters to check to identify the performance of the application? Is there any tool used for benchmarking? Best Regards,Aathiththan

How can we display Unicode characters on FSM Mobile joblist? 

Hi, Is it possible in the Webclient, when you modify one of the task's search fields, to immediately detect that modification and run a script? Right now the script we have only runs after deselecting the field, the event we are using is the "AfterValueChanged", all the other events didn't work, like the "TextChanged".What our script does is, if it detects a blank space, it replaces it with "|".We want the script to run as soon as it detects a modification because if before deselecting the field, we press the SEARCH button, it gives the following error: Best regards

For my customer I look to a solution for the following.A work order was entered and the work type was not entered. The work type is one of the aspects using in posting control. Error message in ‘Distribution and Manufacturing Posting Analysis’ is as follows: 'Value is missing or has an invalid time interval for posting type M50 control type C54 code part A in company x’. Historic WO has been reopened and WO has status Work Done. Transaction are sitting and waiting.Trying to update the work type gives the following: Generated customer order has status Invoiced/Closed.How to commence and change the work type in the WO?

Hello,In the project I am involved with, we communicate with a backend system to create tasks with coordinates and address. Sometimes, tasks don't come with coordinatesI would like to know, if it is possible to click on a map of the fsm, to obtain automatically the latitude and longitude of that place? Knowing that fsm uses the provider Bing behind.

whenever we are deleting attachments from FSM UI and physical attachment still exist in //M5attachments  folder.  how can we identify and cleanup orphan records from //M5attachment folder ?

Hi All,Could anyone please help me by providing the user guide to host the IFS FSM Mobile application to IoS device?I need step by step process to install IFSM Mobile App for  IoS users.

 when we create a work task and try to allocate the task to a technician he should get notification or say email notification. How can we configure this functionality.

In the FSM Smart Client, we can insert an address to the system using the “Address” window.The mandatory fields are only the “Address” and “City”. Once we provide those data and save, we could see that the FSM automatically, updates the Latitude and the Longitude. It locates the specific location in the map as well. Could you please let me know how these data is being filled? Further, I noticed that different customers/environments hold different data for the below 4 (auto filled) fields. Would like to know how to do this configuration as well. Thank you for any help you can offer.!

We have a requirement where technician from one country should not be able to cross boundary and move to another country to work on a task near the border area of another country. We are not using Division or teams/ skills. Can we use Barrier functionality in PSO to achieve this? If yes how should we configure the barrier points? Any idea/ suggestion?

My FSM6 contract selection screen is blank in the web client. It works just fine in the Smart Client. I have Update 21 installed since last Friday, but I noticed this defect just today.The issue shows consistently on the request, rma, request line, request unit and repair center screen. My workaround is to create the rma in the smart client first and continue in the web client for my presentation. All entitlements are applied correctly.Any recommendations how to fix this issue?Please advise.

How can you Close  Work Order not just conclude work in Retrospective Reporting? thanks,j