Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

HiIn service request management, inside the work task, I have flexibility to enter any planned start & end datebut when it comes to allocated start date, once I select allocated start date & based on task duration, it automatically takes allocated end date which might be different from planned dateswhat is the relation between these two? Do I have the option to change allocated finish date?Actual start date & end dates are taken when the task is marked to Work started & work done, right?

Is there a setting within PSO which controls maximum travel BETWEEN activities. Can you tell me if that exists ad where I can configure it?It would be different from a resources Max Travel setting because, if I am correct, that is a radius away from their start location. I am looking to set travel from activity A to activity B to much less than their max travel setting to something more like 30 mins, in order to keep work on a certain day clustered to one area, as opposed to allowing 2 hours travel from job to job.Thanks

we have seen following tables in FSM .INTERFACE_LOGINTERFACE_ERRORSINTERFACE_TRANS are these tables used by FSM frame work . Can we use these tables for logging the custom interface build by use for logging transaction .

I would like to set up a site so that Operations against a work order change status when the work order status has changed. This works for most of our sites except one, where I receive the following error message.The site has the box ‘Operations Follow Work Order Status’ ticked and I cannot see any difference between this site and any other sites that are working as expected. Is there any other configuration that needs to be changed?  

While reporting time in Work task-execution & reporting screen under service management, it shows only few people in employee ids-Anusha & Rishabh, why other resources are not displayed. I have setup many resources in IFS cloud.Moreover, under Demands, I can see other resources & In dispatch console, I can assign them to some others. Why there is no sync between what assignment I do in dispatch console vs here  

I have seen this error multiple times however it is not a blocker but why it comes & how it can be resolved  

Hi,In work task screen in Service request management, there are filters but I could not find them on many other screens like request details, is there a way to bring them there? 

Is there any module where we can find or download the individual resources work done , a kind of list like this resource has done this task , with task number.

Hello experts, I was trying to update a datetime field via an expression in a Business Rule xml message using the below:<update_task><task>    <task_id>@task_id</task_id>    <user_def_dttm3>@expression[Now()]</user_def_dttm3><update/></task></update_task> What I was wondering is: How can i use the Days(Integer) function in conjunction with the above to update a datetime property with the current datetime plus 1 day (same time but tomorrow)?  Best Regards,G.T.

Is there a way for a user to toggle different activity types on and off depending on the types of work they are looking to actively schedule, within the mapping screen of PSO?  

I want to filter work task using resource ID but can not find any field parameter that can do that .Attached is the screenshot

Hi All,  I’m trying to get a selection list working on mobile IOS. I created a script where I populate a list from a query,And this works, but only in Android.. any thoughts?var listBreakQuery = 'select 0 union select 15 union select 30 union select 45 union select 60 union select 75 union select 90 union select 105 union select 120';populateListFromQuery('task','user_def_num1',listBreakQuery, false);  

I'm using IFS FSM 6 smart client. I'm not able to add navigation for particular task ID from List view of Lobby.Suppose we have tasks having Task IDs 1,2,3,4,5 etc. on List view of lobby. When I will click on task id 4.. it should open the task having task id 4 in task screen.How I can configure it??

Is there a way to be able to find out the age of inventory?Example of use case: Reports that would get all serial Id’s that are aged beyond 30 days

Hi,I’m trying to change the metadata table name from c_takeoff to Take-Off/Estimations in the below mentioned delete information messageI tried chnaging the label message ID but it didn’t workAppreciate any help on thisKind regards,Anupama Nagahawatta

In the request management, I added 3 services (request scope) in 1 request and added few tasks. I finished all the tasks. Now I am expecting my request to be completed. I was able to close 2 scopes but the middle one--I am not seeing Close option, it just has Cancel option. I am not sure then how to complete/close my request. The request status is Started as of now.

Hi All,Facing an issue with  “activity availabilities” in dataset. In my data load  All activates have one month SLA period ex:01-11-2022 /30-11-22.It suppose to  show availability of the activities for  whole month However in my case it was  created for only one day (the date which I load the data to PSO) and start base “true” for all activities .Could please  any one help me on this why it was created availabilities only for one day ?   Thanks,Durga.

I connected to the sandbox environment db & got to know few tables/queries that fetch me data for service requests/customer info etc. I assume table names will be same in all environments. In another environment, where I have test data, I am trying to fetch quick reports from those tables. It seems like it finds the table & column names but does not bring the data & shows error. Can anyone guide? BTW, I have permissions to run reports as I am able to create & view some other reports. SS belowThe query I used to fetch service requests data is belowOne working report snapshot

We have a requirement where we would need to generate PM tasks from contract (Monthly). After PM Generation, FSM creates  requests and tasks for the same for the entire year month by month. However, future PM tasks also get allocated immediately in PSO. How do we avoid this? Appreciate your responses. 

Where do I get the detailed overview about IFS Assist tool?  How it works? Is it a tool is compatible with IFS FSM? If yes, how to integrate IFS Assist with IFS FSM? Is there any user guide for IFS Assist tool?

Hi Team , One of our customer reported an issue saying stock changes randomly in stocks and task screen Initially it was 104, then after two minutes it is  40 then after few minutes its 86 after three to four minutes it is back to 104base line sync ruleI checked the server logs when it is replicating couldn’t find any obvious behaviors Customer also having similar query in sync rule but their frequency is 1 instead of 24 and they mentioned that sync rule is executing every 1 hour can anyone please suggest me an idea how to identify the root cause Regards Shobana 

while site creation, this is must otherwise user does not get tagged to the site {Image is attached}.whats does distribution calendar & manufacturing calendar mean here ? and why they are compulsory

I’m trying to create a complex sort based on values in the JobList. I need to access the current values from some of the fields on the list. I thought getCurrentListRowControlValue would get me access but I am getting “Exception: currentListRowContainer object cannot be null.”Is there a function that can get me access to the current row within a Sort script on mobile?  Not sure if this is even possible, but without it I’m not sure how scripts would be used for sorting on mobile.

Customer is getting an exception Exception: System.TimeoutException: The request channel timed out while waiting for a reply after 00:01:00. Increase the timeout value passed to the call to Request or increase the SendTimeout value on the Binding. The time allotted to this operation may have been a portion of a longer timeout. ---> System.TimeoutException: The HTTP request to 'https://lely-fsm-prd.ifs.cloud/M5Service.svc' has exceeded the allotted timeout of 00:01:00. The time allotted to this operation may have been a portion of a longer timeout. ---> System.Net.WebException: The operation has timed out   at System.Net.HttpWebRequest.GetResponse() app param INTEGRATION_MESSAGE_EXECUTION_TIMER_INTERVAL is set to 60, would setting this application parameter to longer than an hour resolve this exception? Could restarting INTEGRATION CACHE solve the problem?Could restarting the ODATA IIS app pool solve the problem?Could rebooting th

Hello together,  when will this feature be available for FSM? It is already existing for IFS Cloud . Cheers REMA TIP TIPMarc Ringwelski