Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

need to add a field "man days worked" on work task screen which should be calculated by diff between actual finish minus actual start date.

Hi experts, There were limited parameters/fields in the perform_threesixty_appt_request.Is there any possibility to add the timezone as new parameter for the existing above request? If yes, how to do that? Thanks, and regards,Hasara

Hi Experts,Quite a trivial question. When we upload files to the image library where are these stored? In a cloud hosted system are these stored in the attachment blob container? Or is it some other database table? Cheers,Miraj

Hi,I have been through the community and can see posts relating to IFS Apps, but nothing much around PCI Compliance and FSM.I am being asked internally if FSM (current version is 5.7u11, and FSM6) is compliant with PCI v4.0 and if any assessments have been completed. If there has, is there a certificate that can be shared. If not then is that in the timeline to be completed?As a company we do a small amount of transactions via the FSM UI which calls a direct integration api, and we store the response into database. Our internal security team are specifically looking at that transaction with regards to the scope of PCI. Ady

Hi I need to know minimum Hardware required for FSM6.19 (Minimum RAM /Minimum storage )so mobile with 2G RAM and 8GB storage will be ok ?

We are using dispatch console to filter out the eligible resources. When we click on eligible resources it filter only on the basis on resource group. Why this happens , attached is the screenshots . Also we have assigned certificates and competencies to resources.

Hi,I am working on FSE-service request management module of IFS & need 2 roles. 1-Sales manager who will be creating the service request & tasks under them & another technician who will be assigned to a work task inside the request. My question is what permissions should be given to Sales manager vs technician? Another is what should be done so that a technician can see all tasks of a service request assigned to him even if the other tasks are assigned to some other FSE?

I am wondering if it is possible to create tasks and reqeuests in FSM from a third party application. In my use case, the third party application will send a message to FSM to create a Request and a Task for the new Request (customer, type, etc will be supplied). Is this possible if the third party application does not know the next request ID/task ID in sequence?  Thank you. 

Hi Guys,I want to remove URL parameter rs:Format=PDF in FSM so that when I click Print on reports in FSM web client, it will open in a web page instead of PDF. Regards,Saras

It is possible to change the label colours of FSM smart client by changing the item style id from UI designer. it works for FSM smart client  but when i try the same page in web client, it changes only combo box value and labels colors are not changed.  usually the basic behavior is same in smart client and web client. if so,  is this some limitation?so, how can i change the web client label value? 

Hi Folks, I have been given a brief by one of our clients to look at doing an integration between our FSM and their ‘Zendesk’ platform.  I’m wondering if anyone else has previously integrated the two systems who may be able to give some advice on the best way forward? 

Hi All,I want to open the schedule board inside a workflow but there is a scaling issue when I do so and this is only happening in the web client. Is this a known issue? Appreciate your help on this.Thanks.Regards,Anupama Nagahawatta 

A customer has a solution whereby attachments are saved to a location within their DMZ, since this is a security risk they have requested zero file residency i.e. delete as soon as the download to mobile is complete. We have put in a routine to do a daily cleanse but is a dynamic delete possible?

Hello Experts,This is related to FSM integration authentication protocols.Based on the FSM outbound authentications, it’s supported for basic authentication. The question is, what is/ are the encryption protocol(s) supported for this?SSL TLS mTLS 

In an IFS Managed Cloud installation of FSM 6, how do i configure an integration file output to the azure attachment container?NOTE: Not using ‘fsmshare’ due to access restrictions in place. 

Hi All , I have followed all steps for sending email notification . But whenever the Business Rule is firing no notification log is generated. I have checked the server log and got these errors listed below.1. The remote name could not be resolved2. A connection attempt failed because the connected party did not properly respond after a period of time or established connection failed because connected host has failed to respond .3. No connection could be made because the target machine actively refused it 

Schedule board screen is loading to take more than 1 minute for particularly one site. How do we improve the performance?

Hi All , I raised this question as per customer concern . As shown in Send SMS image this send SMS feature only enabled in Smart client and it is hidden using below FSM client script Send SMS client scriptSo can you please provide is  there any specific  reason behind this as I see this is not implemented for web client comment in description also can you able to suggest me any other solution to achieve this since customer needs alternative way . Thanks and Regards Shobana 

How is base value calculated in PSO?

These issues happen when users try to use the new mobile version that was deployed on their mobile device. The mobile changes are made in Designer, published, and deployed to the mobile server. There are no errors or issues we see with the publishing or deployment to the server.  However, when those revision updates being sent to devices from server, below problems occurs. All issues below need to be fixed by reinstalling the app from scratch.    1. When the user finishes initializing, sometimes their FSM does not display any jobs, customers, their name, or the pm list. Reinstalling fixes the issue.   2. Sometimes when the user initializes, their FSM password that worked the day prior now mysteriously stops working. Only after reinstalling the app does the password start working again as intended.  Approximately 10% of users are affected.  These are the log entries that i have found.  10/24/2022 11:03:39 PM; EX; 2378473; UpdateMessageCache; EXCEPTION Message: The following system level

How can we achieve engineer relocation in FSM, that means an engineer who is tagged to base location A relocates to a new location B for a certain number of days. He will be assigned tasks for location B for that certain number of days and upon completion of that period he will again be assigned tasks for location A. How can we achieve this in FSM? Please help.

I cant access IFS account on Mobile  i get A116 errors “Invalid user name and password pair ,pls try again   but when using webpage in my laptop i can access successfully  

Does FSM Mobile support MFA on all platforms - and if yes, as of when?

HiIs there any way in work task in service request management where technician can fill a checklist before he starts work that can be authorized by his manager? What is this sign off requirement?  

We want to delete a service organization but can not find an option . Attached is the screen shot.