Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Hi In request management module, while raising a new service request, there is a field location, how is it different from location region? 

Hi Team,Can we create a custom sequence in IFS cloud?We need to generate request ID based on the combination of number and sysdate which will make it a unique value.

Hi,for some of our users in different environments, users get wrong visualization of Schedule Board. See some examples below.   Example 3  Example 5 Any idea how to fix the issue? Thanks in advance for your feedback,~Juni

Hello,I am currently working on a FSM/PSO solution where the tasks creation is done by backend systems and sent to FSM via API. FSM/PSO is only responsible for task assignment, scheduling and task status updates to the backends.The problem is to do with two scenarios and their relation:-Multi-day tasks: tasks with a duration longer than a technicians shift, taking more than 1 day. For example, a multi-day task with a duration of 20 hours is gonna be split into tasks (5 in this case) of duration of maximum 4 hours before being sent to PSO.-Interrupted tasks: when a technician puts a task "ON HOLD", a copy of the task is created to get reassigned. It can get reassigned to the same technician. This interruption comes from the legacy mobile app.The work order id's in the back-end systems have a 1-to-1 relation to the task id's in FSM. What is the best approach to ensure the task status for a given work order is correctly updated in the back end system? The problem here is how can I ensure

 If any one could share for smart meter installation project

Hi! FSM 6 u17.Webclient version 6.17.8126.18421 I’m trying to get the RSS lobby element to work in the webclient.It is working well in the smart client, but will not display anything in the web client, other than the header and the “root” of the link provided in the bottom of the element (provided in element designer eg https://www.example.com/feed/rss, shown in webclient https://www.example.com/) The “box” renders, but no information is presented in the element.We’re fetching the feed from our internal environment, and it’s properly formatted rss.Is there a known bug related to the rss-lobby element for the webclient, or is it not supported?web-client:  smart client: 

Hi All, we are using bing map api for getting geo codes .Business requirement is to stop geo codes if address comes from external system as geo codes are part of the inbound .we have tried to restrict using Business rule 128 but it is not working . even though conditions are not met, IFS calling bing by default  ex : condition : like  modified_by != ‘inter_user’ , output column   “Output (1) Geo Source” =”Bing”  : still conditions are not met but calling bing map .  we have tried to create two  rules  rule1: modified_by  = ‘inter_user’ , output column   “Output (1) Geo Source” =”Custom” rule2: modified_by  != ‘inter_user’ , output column   “Output (1) Geo Source” =”Bing” this is working as expected as there is geo source =”Custom” . is this correct way to stop geocode api ? any other alternative approach ? 

We are trying to create system user but can’t find the option. below the screenshot. 

Hi ALL,We we use the filers of dispatch console than also while allocating it shows all the users present in the system. How can we restrict number of resources when we try to allocate ?Below the screenshot. 

Hi Experts,Can you please advice me on the following query.How can we do direct stock transfer between two sites in FSM where it would generate a part transaction with source type "SH".I would like to know the process flow on this.Appreciate your help and response on this.Thanks in advance.Regards,Heshala

Hello together,a big German FSM customer would like to use MS Project in FSM Project. But he would like to know which customer has experience in this kind of work.Do you know a customer which is using MS Project with FSM Project?Thanks in advance and best regards,Sven  

Hi Team,For some of the users when logging to the FSM webclient getting the below error message:“Collection was modified , enumeration operation many not execute”.Error also appear intermittent in nature.Appreciate your support 

In the Task table currently if no value is passed the plan_start_dttm is taking the current date and time value and plan_end_dttm is taking ‘1 hour + current date and time’ value, i want to store empty value in those fields if no value is passed to it I added the custom metadata and unchecked the ‘Is Required’ field  But still if no value is passed it is taking current date time value, and also plan_end_dttm is taking (1 hour + current date and time) and i am unable to find where this is configured.Need help on this.

Good day,We’re trying  to model this situation:Service Engineers can pick parts both from their personal van stock + directly from different warehouses The VAN of a Service Engineer ever contain a safety stock PSO can assign extra activities checking before the parts availability of the personal van of service engineer and only after the availability of stock in nearest warehousesConfiguration of Person /*END OF SITUATION 1/*START OF SITUATION 2:Ok, now i want to check the logic for another situation:Service Engineers can pick parts only from their personal van Van stock is refilled by different warehouses The VAN of a Service Engineer ever contain a safety stock PSO can assign extra activities checking before the parts availability of the personal van of service engineer and only after the availability of stock in nearest warehouses PLUS In this case PLACE=VAN=451*/ END OF SITUATION 2 Questions:Is the situation 1 modelled correctly ? Am I missing some configuration, or Person configur

While we create a custom attribute using SQL query we get the following error. Attached is screenshot.

need to add a field "man days worked" on work task screen which should be calculated by diff between actual finish minus actual start date.

Hi experts, There were limited parameters/fields in the perform_threesixty_appt_request.Is there any possibility to add the timezone as new parameter for the existing above request? If yes, how to do that? Thanks, and regards,Hasara

Hi Experts,Quite a trivial question. When we upload files to the image library where are these stored? In a cloud hosted system are these stored in the attachment blob container? Or is it some other database table? Cheers,Miraj

Hi,I have been through the community and can see posts relating to IFS Apps, but nothing much around PCI Compliance and FSM.I am being asked internally if FSM (current version is 5.7u11, and FSM6) is compliant with PCI v4.0 and if any assessments have been completed. If there has, is there a certificate that can be shared. If not then is that in the timeline to be completed?As a company we do a small amount of transactions via the FSM UI which calls a direct integration api, and we store the response into database. Our internal security team are specifically looking at that transaction with regards to the scope of PCI. Ady

Hi I need to know minimum Hardware required for FSM6.19 (Minimum RAM /Minimum storage )so mobile with 2G RAM and 8GB storage will be ok ?

We are using dispatch console to filter out the eligible resources. When we click on eligible resources it filter only on the basis on resource group. Why this happens , attached is the screenshots . Also we have assigned certificates and competencies to resources.

Hi,I am working on FSE-service request management module of IFS & need 2 roles. 1-Sales manager who will be creating the service request & tasks under them & another technician who will be assigned to a work task inside the request. My question is what permissions should be given to Sales manager vs technician? Another is what should be done so that a technician can see all tasks of a service request assigned to him even if the other tasks are assigned to some other FSE?

I am wondering if it is possible to create tasks and reqeuests in FSM from a third party application. In my use case, the third party application will send a message to FSM to create a Request and a Task for the new Request (customer, type, etc will be supplied). Is this possible if the third party application does not know the next request ID/task ID in sequence?  Thank you. 

Hi Guys,I want to remove URL parameter rs:Format=PDF in FSM so that when I click Print on reports in FSM web client, it will open in a web page instead of PDF. Regards,Saras

It is possible to change the label colours of FSM smart client by changing the item style id from UI designer. it works for FSM smart client  but when i try the same page in web client, it changes only combo box value and labels colors are not changed.  usually the basic behavior is same in smart client and web client. if so,  is this some limitation?so, how can i change the web client label value?