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FSM Create an unavailability pattern

  • Dec 14, 2022 12:27 PM UTC
  • 4 replies
  • 110 views

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Hi,

 

Is it possible to create an unavailability pattern in FSM or PSO?

We tried to look at calendar exception from the Person menu and in the PSO directly, but you can only create unavailabilities in a time interval. What we want is, for one unavailability, to create more of that same unavailability with the same duration and for each day of the week.
For example, create an unavailability that always repeats from 9am to 12pm from Monday to Friday.

Does anyone know if this is possible?

 

Best regards

Best answer by Sajith Anushan

It is possible to add a recurring pattern from PSO side.

 

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4 replies

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  • Superhero (Employee)
  • Answer
  • Dec 14, 2022 3:40 PM UTC

It is possible to add a recurring pattern from PSO side.

 


AdrianEgley
Hero (Customer)
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  • Hero (Customer)
  • Dec 14, 2022 5:29 PM UTC

@Sajith Anushan 

Is that via ARP?

Ady


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  • Superhero (Employee)
  • Dec 14, 2022 5:43 PM UTC

Yes it is.


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  • Superhero (Employee)
  • Dec 14, 2022 5:45 PM UTC

If you need to transfer this to FSM (Calendar Exceptions of Person Record), you can enable ARP broadcast from PSO side.