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Hi 

In IFS cloud, what these terms mean? 

Service Org, Branch and Maintenance Org. I know how to create them & use them but what is the meaning?

Have a look at the documentation here. Let us know if it’s still unclear.
https://docs.ifs.com/ifsclouddocs/22r2/RequestManagement/ActivityCreateServiceOrganization.htm?StandAlone=true


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