Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Hi All, Is it possible to add a count to the filters on the Joblist screen in FSM Mobile?  

In the documentation it is mentioned that access should be granted to user that may restrict dataset ID which can be visible to user . 

PSO is sporadically (as far as I can tell) Re-opening already assigned calls, and either moving them or leaving them open. We’ve set it up so that Assigned calls have a fixed person and fixed committment. What other parameters need to be considered to stop PSO from moving these calls?

While opening FSM smart client and web client application getting pop up as “Sequence contains more than one matching element”. Can someone give the solution for this. 

We want start date {marked in yellow } to be min of start date{marked in green} and end date {marked in yellow} to be max of end date {marked in green} . Is there a function in report designer we can use to do this ? 

Current behaviorIn SC:Under Resource Column, screen shows Last name, First Name and Person ID.In ‘App params’ screen: there is a param named as ‘SCHEDULE_BOARD_PERSON_DISPLAY_FORMAT’, this is working, correct in Smart Client but not in Web Client.In WC:Under Resource Column, screen shows First name and Last Name Only.(Note: - Both are showing data in different format.)

We need to create a client to have their own Posting group for raising requests but when invoicng and issuing purchase orders they need to be from a different posting group al ready in Place, How would we be able to do this currently have something previously set up with for example S1NMS but invoicing Shows as S1 not the NMS ? 

Hi,While the appropriate quantity is 3 pcs, it seems that 5 pcs reservations have been made, how can this be?Available Qty=0 Reserved=5 

How to add the line feed to the text field (REQUEST_TEXT.TEXT) while importing to FSM through Import/export feature from spreadsheet?for eg:in spreadsheet i have data without alignments“ReasonDesc - 'INSTALLATION                  '; WorkNeededDesc - 'N2/30H/BULK/Monitor “ but in FSM under Notes, it should show as below“ReasonDesc - 'INSTALLATION                    ‘,WorkNeededDesc - 'N2/30H/BULK/Monitor” is there a way to format the notes while importing to request_text? Thanks & Regards,Damo

Every time when we log in to MWO screen ,we need to put temporary pin . We don’t want to do that , how we can bypass this step ? 

I did a task assignment using dispatch console, then changed the allocation end date via work task screen but it did not reflect back on dispatch. So both went out of sync. dispatch shows allocation finish date as 31 march but in work task screen , i changed to and here it shows thisThis is all out of sync.

Hi All,Time report is not coming while we are printing service report in the work started stage .Any reason why is not reflecting ?

I cancelled this assignment from MWO screen but when I am trying to delete it, it shows me this error What can be done?

It often happens that a task has to be cancelled.This results in a Follow Up. But the time already spent on the task (approach, set-up time,...) is no longer visible in the PSO Gantt because the task is rescheduled. This results in large gaps in the PSO Gantt that cause confusion. Is there a way to display the time already spent in the PSO Gantt despite the task being cancelled?

Hi team,  Can you suggest how to Specify the Monthly constraint for start of month has month end date. Like I need to Run the Schedule process Every month end at 11 pm . ThanksMuthujayashree R  

What is the correct process for adding an image to a part on SmartClient I can see there is an Image ID - where is this image stored? How would a user or admin upload/update an image of a specific part?Thanks! 

Hi Community, Is anyone aware if it is possible to exclude activities from the optimization processes based on task types? The idea is to have the activities in PSO but only allow manual scheduling. Thank you for the help!Joana Machado

Hello!We have problem with traveltime in our PSO, many resources complain aboutpso planning to short travel between jobs. I have tried to find the travel in reports but havent get reports that show the diffrence. I have also tried to get the information from the database but no success. Do anyone have any solutions for this?

In FSM, inside dispatch console, one criteria in a filter works at a time but not multiple like I used competency F3 & it filtered some resourcesWhen I use competency F5, it filters other resources but when I use both F3 & F5, it does not filter & show anything. I want to see the resources who have F3 OR F5, how can I do that?It seems Match all is affecting here as it is ticked by default 

Hi all,in FSM xml message for hierarchy_select, what is the operator equivalent to “NOT IN” of SQL query.

We are sharing 1 PSO(TST) environment between  2 IFSCLOUD (CFG1 AND UAT1) 22R2However when we connect the second environment, first environment is down and vise versa.Both CFG1 AND UAT1 should be working in parallel however currently not working due to sync.We need to disconnect first system, as system sees PSO Account ID (xxxx) is already connected and does not allow second instance.We see in machine learning configuration PSO Account ID is same for 2 IFS Cloud CFG1/UAT1. In PSO parameters OpenIdAuthority is different for CFG AND UAT.Currently we are not able to find this documentation in ifsdocs ie  connecting 2 IFS cloud instances to 1 PSO instance and would appreciate any pointers, as we are aware there is standard need and many others have similar setups.

We get this error in IFS-VM-DEL-01 environment sometimes and sometimes we don’t . 

After the PSO upgrade to 6.11 the dataset switching is not working. In the scheduling workspace if we are trying to switch the dataset from TDC01 to TDC02 or vice versa, it is giving an error "An error occurred on the server.Server error. if this recurs please consult your administrator. (code 1)".

How can we enable climbing in WFM-IFS?

HiI got this error while creating misc resource allocation via MWO for self. I am using 22.2.4 version. Any idea?