Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Where is the design XML stored within the server? After creating many revisions (70~) the import design function only seems to time out. How would you sideload the design into the system once created?

hiI have cfg instance of IFS version 22.2.4. When I reported time in it through mobile application (MWO), I am able to report but while I am doing it from cloud based browser, I see only the logged in resource in resource id (not the person to whom the task is assigned) & some other name in employee id. Though I am able to log in the time using MWO with 406404 id.Also, when I logged in effort using MWO & I went to costs tab, it shows me below error.   IFS Web Version: 22.2.4.20230105140629.0Date: 2023-03-02T05:21:52.823Z--------------------------------------------------------------------------------------------------------Database error

Hi Team, Can anyone confirm if we can perform ROUND using perform_evaluate_expression. If yes, please share the syntax

Can we restrict a a role from providing a specific role to himself or anyone else??

HelloIn PSO we can configure the user of Real Time Travel to further optimize travel time. Currently, in our set-up, I can choose between NONE and TOMTOM. Is there a way of adding additional providers?Thank you

we have imported application packages and few pages also we imported but under page configuration the baseline status is shown as “behind ” . What does it mean ? 

Hi All,I need to detect if a field in mobile isn’t contains only spaces. I want to do this via a script, I know this is easy to achieve via Javascript, but I understand vanilla Javascript isn’t supported in FSM? I’m only allowed to use the build in functions from IFS? Regards,

Hi Team,We have a requirement to allow non Corporate currency for the PO_GNS.But, the schema seems to be only allowing the creation of GNS items in corporate currency. FurtherWe did update the currency from the backend, but when the Requisition converts into Purchase Order, it again applies conversion from Corporate currency to local currency.Ex :PO_GNS created with AUD corporate currency 10$ update the currency from backend to local currency NZ used the GNS item in Requisition Converted to Purchase Order & then the $ value changed to 10.75 NZ (which is considering the currency_conversion)

Hello experts,We have a requirement to create a pop-up notification to display open escalations when we add a place record, when creating a new request.Expectation : it should be as same as below pop-up appears to display open requests when adding the place id at the creation of a new request.Would this be an enhancement or is there any way to implement this requirement. Thank you. 

Hello!Is it possible to somehow integrate locations of chargings stations for electric vehicles in the route planning? We would like to be able to plan a stop at a charging station as either a separate activity or at lunchbreak. Thank you in advance!

Hi Experts We have a customer that is using SSO. They can log into FSM ok, but when they try and jump over to PSO, they get the login screen. I can see in Audits that the login is there and enabled: But they can’t login to PSO, anyone have any experience of this ? Cheers

I understand IFS FSM is a stand-alone application at the current moment and there is some word that it is being integrated with IFS Cloud. What is the future of FSM? Will the stand-alone application be integrated fully with IFS Cloud and cease to exist as a stand-alone application called ‘FSM’, and instead be called Enterprise Service Management (ESM) going forward? Also, being that PSO is connected to FSM, will it also be integrated fully into IFS Cloud? Thank you.

If multiple records are coming in array for some reason one record is going for on hold how can we return a key value in response like we are returning for completed case.

We added a new custom button on one of our mobile screens. It is appearing as expected on the Android devices, but on the iOS app/devices the button appears as a read-only text field/ label. Is there any way to make the button appear as rectangular buttons on the iOS app as well?

I am attempting to sync a custom table with FSM Mobile, when using the database query option in IFS mobile (6u23) the result returns an error. I am confused as to why when analyzing the sync rule I am able to return values however not actually view them within mobile. From the below is it possible to identify determine the source of the issue or is this better suited to a ticket? Thanks! Sync Rule: <hierarchy_select return_only_requested_attrs="true" max_rows="1000">  <primary_table>TFI_WORK_NOTES_VIEW</primary_table>  <from>    <table>TFI_WORK_NOTES_VIEW</table>  </from>  <attrs>    <attr>TFI_WORK_NOTES_VIEW.*</attr>  </attrs>  <where>    <join_constraint>    </join_constraint>    <data_constraint>    </data_constraint>  </where></hierarchy_select&

Hi,is there a plan to publish the enhanced release notes for PSO in time and inform also the customers in time about changes and adaptions that need to be made when getting the release deployed? Also important for upcoming releases?Thanks in advanceBRMarin

Hi All,How we can get the IFS release updates/service upgrades from IFS baseline environment to customer solution?

We are sending mail via using event but we want to add specific body with formatting in mail . From where we can achieve this ?

Hi Experts,This a curvy one. One of our customers uses Intune to manage the fsm mobile app for android. What we have observed is that when the app is pushed from intune (managed), the gps data is not coming through. When the app is sideloaded (unmanaged), the gps data comes through without an issue. This leads us to think that this could be some Intune setting, permission that would allow location data to be picked.Have any of you run into to this before?

Hi there, I have a problem which I dont really understand.I tery updating the Access_group in the Stock_bin Table over a Business Rule but the System ignores just the Access_Group.All other Date ist patched correctly except this. Is this a normal behaviour?  My XML Call ist like this: <update_stock_bin>  <stock_bin>    <bin_id>LOCATION</bin_id>    <condition_code>New</condition_code>    <location>GOOD</location>    <part_id>Part</part_id>    <place_id>TESTSTOCK</place_id>    <usable>Y</usable>    <access_group>ACCESS</access_group>    <insert_update is_initialized="False" />  </stock_bin></update_stock_bin> Can someone please help?Thanks in advance 

I have an Object-ID which is nested below two layers of Object-IDS i.e Customer Name > Plant Room > Piece of Equipment I want a custom field against the 2nd & 3rd level object-id that will show the top level object-id number. There is already a field called ‘Superior Object’, however, this only shows one level above. This would work find for anything at the 2nd level, but not for anything at the 3rd level. I was trying to find an API that would pick up top_level_parent (similar to what you can do for work order structure) but to no avail.

Hi experts, I am getting below exception in a screen(Primary table = TASK) when trying to save the task fields. Can anyone help me to understand the usage of this task_usable?  I am not sure why this field get added to the task update, since this is non db field as mentioned in the error it self. And also, I was unable to find this field in metadata, but was able to find this in the code itself, and also unable to identify the exact usage of this. Is there any specific reason why this field get added to the task_update message? Thanks,Hasara

Hi Team,Requirement :  Need to migrate the product data in the FSM .Volume: 25000.As of now We are trying to migrate with the Import/Export option in the FSM. It is taking more time to migrate the data (approximately 8 mins for 25 records) is there any other option available to migrate the data.Appreciate your support  

Hello,I have some warranties setup on serial objects, the valid until date has passed but the status is still active.  How do I get this to auto update to closed when the date has passed ?

Hello,In this case, the subject of the notification message is a concatenation of two parts. These two parts are taken from two different fields. Is it possible to limit the length of one part when fetching to the subject without affecting the length of the referred field?  Thanks and Regards,Nurashini.