Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

 HI ,FSM mobile - We are using FSM 6.21 Version and New Debrief Review screen we are using in mobileWhenever Updating/Inserting the task signature id through Client Script TECH_SIGNATURE_ID is updating as negative values and syncing takes long time Need  Suggestion. Thank you @Saranga Amaraweera 

Hi All, Problem Statement: We dont want any low priority task to get auto assigned during out of hours, that is in oncall shifts. Is there any possiblity to stop the automation. Regards,Shiyaz

Hi,On-call shifts can not be set as automatic as 'on-call' . If you enable auto scheduling for on-call it will assign minor or preventive work to fill up the on-call shifts.Is there any possiblity to disable Low priority task or Work order type based shifts to be enabled. Regards,Shiyaz  

Scheduling manager what is table name in Data base ?

How to make a deleted task in alive again in FSM?

I have unchecked the “active”  checkbox to make a certain Scheduling Exception inactive, however this exception type still appears. is there another step i’m missing?  

So I’ve got a web client script which is basically: 1. do stuff 2. run billing generation/initialize receipt/whatever returns a run ID 3. (when 2 completes) do stuff that requires 2 to be done  3 can’t run until 2 completes. Right now I just loop until the log says it’s complete and call a SQL query that’s just a WAITFOR every repeat so it plays nice.Is there a built-in/better way to wait for 2 to finish?

In FSM, we have ALLOW_PARALLEL_TASKS set to “N”, so that we are unable to overlap tasks. When trying to fix calls to a tech for date/time we are finding issues where we try to fix a call to a tech who for all intents and purposes is “available”, pso will do the tentative change, but later, ignore the change and goes back to normal.  I think FSM sees something there. When we try to fix tech/date/time manually in fsm, we get the error that we cannot overlap….but nothing is there. Tried searching for tasks (of all statuses) that have that tech attached to it, but nothing shows that the tech is busy during that time. Also confirmed there are no calendar exceptions.How can we check what PSO is allocating (to confirm if FSM is seeing this and thinking tech is busy), or what else could the issue be?

We are currently using FSM Technician portal from version 5.6.3 on which we were able to add custom validation logic (via .NET code), including highlighting specific fields or line to make it easier for our team to do their tasks. Wondering what options we have if we’ll use version 6U24 ? Client scripting functionality is not robust enough to accommodate complex logic we need. Is there a way to insert .NET code or JScript code in this version of Technician Portal? 

Our “maxpossiblespeedmps” is currently set to 40 and “maxspeedmps” is 26.  what is the different between these parametres?

Hi all,What is filling in the ‘Expected’ in the Time Reporting functionality in mobile? I tried the person exceptions, but that's not it.  

Hi,Can anyone explain the different between 2 symbol in Resources screen in PSO  

Hi All,We would like to hide the url, email and phone on the About screen in mobile. I know this is managed by app param (SUPPORT_EMAIL, SUPPORT_PHONE and SUPPORT_URL). But haven't seen any possibility to disable/hide them.  

Currently, when we want a task to go to PSO but to be manually scheduled, we apply a skill of MANUAL SCHEDULE to the task. That way, PSO will not find a resource with the matching skill and the task will sit there until it is manually scheduled.However, we want to use Schedule Assistance to manually schedule that task in PSO. We can deselect “Match Skills” and that ignores the Manual Schedule skill requirement, but we want to see suggestions for resources with the other required skills.We tried using a value of 0 for the task, but for some reason it still schedules the task.Is there some way to get PSO to not schedule the task, without having to use the MANUAL SCHEDULE skill trick? 

Hello, I am trying to explore regarding PSO, any documentation or data regarding that will be helpful. Can anyone provide the relevant documents link please. Thanks in advance. Mani Shankar

Our requirement is to show the alert message in mobile while displaying any error and the alert message timing need to increate beyond the base line alert time. Let say we want it to display for 5 or 7 sec. We can't find any app Param to increase the timing of alert. Is there any way to achieve the same

We have recently upgraded from Metrix 5.3.3 to FSM 6.15. Now our previously fast manual addition of new task notes, or updates of existing task notes is taking a very long time. The best we get is 12 seconds, but this can exceed 20 seconds at times. Our investigations so far show now problem with Database speed so we are assuming the problem may be with the update of the user interface, but were not sure. has anyone else had similar issues and if so how were they resolved?

When you set up Rules of type ‘Commit Rule’ you have the option to include a Rule Window and a Day Pattern.Multiple Commit Rules can be defined with different windows/days, and these can be included in a single Rule Collection. When the SDS runs, only one of the rule seems to be evaluated.Is this a PSO constraint or a bug? There are various scenarios that this could be used for including:Committing 2 Activities on Monday-Friday, but only 1 at a time on Saturday and Sunday Committing 2 Activities between 06:00 and 14:00, but only 1 at a time after 14:00 Having one rule with no Next Day Commit that runs from 06:00-15:00, and another with Next Day Commit that runs after 15:00 so that both the time of day and time to end of shifts is used when determining when to commit the next day’s activities

PSO wont commit to one specific job. all other jobs are being committed. one job sits at the front of an engineers timeline, allocated, but not committing. when another job eventually leapfrogs to the front of the line it commits. the job allocates to a resource, so there appears to be nothing wrong with the job. the engineer gets other jobs committing. when the job gets allocated to another engineer it sits with that engineer as allocated but wont commit again, blocking any other commit. does anyone have any ideas? 

Is there a way to filter user by the group that they are assigned to? Or to view all the users assigned to a group in the UI? I know we can pull the XML of the org and look through that but just looking for a quicker/ cleaner way to see who is assigned to a specific group.

We found during an audit of the mm_message_out table, that all mobile users a receiving a delete for Stock_Serial_id even though that sync rule is currently setup as a Batch_Delta. After further testing we have narrowed this down to the Part_usage process. When a serialized part is used on an Install Part_Usage, it appears that the system is generating a delete message specific to this serial_id for all mobile users. Is this something that is part of the baseline part_usage functionality? I cannot find anywhere in the sync rules or extension actions where a delete would be generated based on the part_usage record.  If this is a part of baseline is there any way to configure this to only send the delete out based on an ownership query (i.e. only send to users who’s Place_for_stock was the original place of the Stock_serial_id record?

Question for the Community,Is there a way to associate multiple Person records to the same Location ID vs. creating new Address ID’s? 

Trying to add a custom Attribute to the Work Task Screen however the created custom Attribute does not show up in the field list. Trying to add to the Work Task (JTTask).the custom attribute was added to JTTask from the Entity Configuration and published.When i go back to the Page Designer on the Work Task screen and search for the field. no fields show up.  Would anyone be able to shed some light? 

Hey all, we start few weeks ago with the project team to migrated to IFS (and PSO).At the moment we use a lot of N/As (Vacations / Flex-Time / Illness/ Trainings ...) We also know that it be possible to upload N/As via Bulk Upload, but will it be possible to delete them? For example we make a half year planning with Vacation / Trainings different Shifts and so on, and now the Technician will be ill for long time. Did we need to delete all Calendar Exception by hand or could we do it via Bulk-Delete or something like that? RegardsSven 

A task is transferred to MWO & I need to delete it. I cancelled the assignment but still the task stays as “Transferred to mobile” as Yes due to which I am unable to delete the demand in the task. Any idea how can I make it to N so that I can delete the demand in task?