Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

We have recently upgraded from Metrix 5.3.3 to FSM 6.15. Now our previously fast manual addition of new task notes, or updates of existing task notes is taking a very long time. The best we get is 12 seconds, but this can exceed 20 seconds at times. Our investigations so far show now problem with Database speed so we are assuming the problem may be with the update of the user interface, but were not sure. has anyone else had similar issues and if so how were they resolved?

When you set up Rules of type ‘Commit Rule’ you have the option to include a Rule Window and a Day Pattern.Multiple Commit Rules can be defined with different windows/days, and these can be included in a single Rule Collection. When the SDS runs, only one of the rule seems to be evaluated.Is this a PSO constraint or a bug? There are various scenarios that this could be used for including:Committing 2 Activities on Monday-Friday, but only 1 at a time on Saturday and Sunday Committing 2 Activities between 06:00 and 14:00, but only 1 at a time after 14:00 Having one rule with no Next Day Commit that runs from 06:00-15:00, and another with Next Day Commit that runs after 15:00 so that both the time of day and time to end of shifts is used when determining when to commit the next day’s activities

PSO wont commit to one specific job. all other jobs are being committed. one job sits at the front of an engineers timeline, allocated, but not committing. when another job eventually leapfrogs to the front of the line it commits. the job allocates to a resource, so there appears to be nothing wrong with the job. the engineer gets other jobs committing. when the job gets allocated to another engineer it sits with that engineer as allocated but wont commit again, blocking any other commit. does anyone have any ideas? 

Is there a way to filter user by the group that they are assigned to? Or to view all the users assigned to a group in the UI? I know we can pull the XML of the org and look through that but just looking for a quicker/ cleaner way to see who is assigned to a specific group.

We found during an audit of the mm_message_out table, that all mobile users a receiving a delete for Stock_Serial_id even though that sync rule is currently setup as a Batch_Delta. After further testing we have narrowed this down to the Part_usage process. When a serialized part is used on an Install Part_Usage, it appears that the system is generating a delete message specific to this serial_id for all mobile users. Is this something that is part of the baseline part_usage functionality? I cannot find anywhere in the sync rules or extension actions where a delete would be generated based on the part_usage record.  If this is a part of baseline is there any way to configure this to only send the delete out based on an ownership query (i.e. only send to users who’s Place_for_stock was the original place of the Stock_serial_id record?

Question for the Community,Is there a way to associate multiple Person records to the same Location ID vs. creating new Address ID’s? 

Trying to add a custom Attribute to the Work Task Screen however the created custom Attribute does not show up in the field list. Trying to add to the Work Task (JTTask).the custom attribute was added to JTTask from the Entity Configuration and published.When i go back to the Page Designer on the Work Task screen and search for the field. no fields show up.  Would anyone be able to shed some light? 

Hey all, we start few weeks ago with the project team to migrated to IFS (and PSO).At the moment we use a lot of N/As (Vacations / Flex-Time / Illness/ Trainings ...) We also know that it be possible to upload N/As via Bulk Upload, but will it be possible to delete them? For example we make a half year planning with Vacation / Trainings different Shifts and so on, and now the Technician will be ill for long time. Did we need to delete all Calendar Exception by hand or could we do it via Bulk-Delete or something like that? RegardsSven 

A task is transferred to MWO & I need to delete it. I cancelled the assignment but still the task stays as “Transferred to mobile” as Yes due to which I am unable to delete the demand in the task. Any idea how can I make it to N so that I can delete the demand in task?  

Hi! Is it posible to adjust the default travel time for when the planned route contains a ferry? We have a lot of coastal islands and a few of them ar reached by ferry, however, the ferry has many departures and only takes a few minutes. The defaut travel time seems to have a markup of one hour each way when in reality the travel only takes about 20 minutes with maximal waiting time for the ferry.  We are using HTM V4 Scandinavia Thanks in advance

In dispatch console, when task is dragged & dropped against a technician name to assign, it gives an error “Allocated hrs should be more than 0” while the task has allocated hours defined. This comes very often but not always, not sure is there any particular setting need to make it work,

Is it possible to change the map view in FSM webclient to a satellite view like the image below?  

Hi all, I created a custom view which (in short) basically copies some values from the task_text table.I updated the Related Query in sync rule for TASK_TEXT. So when I add a note in a Task, it will populate the mm_message_out. So far so good.But when I delete a record (note), it will not trigger a delete transaction type for the related query.Is there some settings I need to do in the Extract rule or something? Or on the metadata table? I used the related query inside the task_text because setting up a sync rule only for that custom view isn’t working. It works when it’s on Batch Delta, but then also, not delete record is triggered..

Hi Guys, I am unable to add a workflow condition script to one of the screens in Mobile Designer.This is for FSM Mobile app. 6.18 I realize that screens with the pencil button as below has the workflow condition field, but screens without the pencil does not. How do I enable, add the workflow condition field to screen in Mobile Designer?    

What is the baseline, expected behavior of Allocations in FSM in the event that a Task is returned to Open status in order to un-schedule it?Currently we are seeing tasks being committed to handheld device even after they are returned to Open status on the client, when our auto commit / scheduled process runs 48 hours before planned start date.Thanks

We assigned shift to resource but it doesn't show in dispatch console . 

We want that in calendar technician should be visible 14 days as working and 14 days as on break for each month for the whole year. How this can be achieved.

Using PSO version 6.8.0.21.Looking at getting Appointment Bookings during some other testing and noticed that a slot was offered when I wasn’t expecting it.I’ll put the example below, as it’s not liking some of the information I am adding.

How to get the number of sync error using Client Script for mobile only?

Hi Community,  I was wondering how the Service Object 360 “Financials” Tab is updated. Indeed, I run my process with a new demand, inclunding ressources and materials, all the way through the invoice to my client. However, I don’t have any update on the “Financials” Tab as you can see below.  Am I using it the right way ? Some parameters are needed ? Is the Tab not the purpose of my questions ? If not, can you please explain how do I have something updated on this tab.  Thanks a lot for your help, Regards. 

Hello,I tried to create the structure of a DOP, but I have the following error message : “ A configuration has to be present before an order is Planned” whereas the configuration has the status “Completed”. I tried to create the structure of a DOP on an other site / part and it doesn’t works as well with the same errror message.   Thanks a lot in advance,  

Hi experts, This customer is getting an error “Empty path name is not legal” when they run the following XML after upgrading from UPD14 to UPD22. This error only occurs in the On-premise env, and the cloud env works fine.   This issue occurs for both custom & baseline reports. The app params are set as follows: Have I missed anything? 

WHAT is table name for monitor scheduler? 

when hovering over an activity, we currently only see ID, START, END, DURATION, RESOURCE. is it possible to customize this further to include other details, such as customer name, address? 

Hi All,After enabling the SPLIT_ALLOWED flag in FSM the task is getting removed from PSO activities. Unfortunately, we don't have access to the Server Logs (chasing IFS Cloud team for the same). Any pointer to investigate the same will be of great help.Thanks