Solved

HR schedule not reflecting in dispatch console

  • 21 June 2023
  • 8 replies
  • 105 views
H
Rank
Userlevel 3
Badge +8

Hi,

 

We have created HR schedule for an employee but it doesn't reflect in dispatch console , is there any other configuration needed too?

 

Thanks

icon

Best answer by Alexander Heinze 23 June 2023, 12:54

View original

8 replies

Alexander Heinze
Rank
Userlevel 6
Badge +18

Did you generate shifts after specifying the HR schedule?

 

H
Rank
Userlevel 3
Badge +8

Hi @Alexander Heinze 

 

yes we have done that too.

 

Also these are the steps we followed for HR scheduling →

step -1

 

step 2    → HR schedule button is ON

 

step 3  ->generating schedule

 

Alexander Heinze
Rank
Userlevel 6
Badge +18

Can you check if shifts were actually generated?

 

Plus Dispatch Console sometimes needs a couple of minutes to display new shifts.

H
Rank
Userlevel 3
Badge +8

Hi @Alexander Heinze 

 

I can see shift in the following screen but not in resource availability screen.

 

 

Alexander Heinze
Rank
Userlevel 6
Badge +18

Okay, so that’s the explanation why you don’t see available shifts in DC. Now the question is: What’s wrong with your HR schedule. Here’s one that works, can you compare?

 

This is the schedule:

And this is the day type:

 

H
Rank
Userlevel 3
Badge +8

Hi @Alexander Heinze 

 

We did the above process but still its not coming .

 

In resource availability screen we keep the hr schedule on and then generate schedule and capacity , right ? If we do this than it gives following error 

 

 

IFS Web Version: 22.2.8.20230509084539.0
Date: 2023-06-23T07:17:49.847Z

---------------------------------------------------------------------------

GenerateResourceSchedulesAndCapacity/TaskAssistant (server error)
Database error occurred. Contact administrator.
Error details: [{"code":1400,"message":"ORA-01400: cannot insert NULL into (\"IFSAPP\".\"RESOURCE_AVAIL_SHIFT_TAB\".\"SHIFT_END\")"}]

Request Id: aa03ec95-1769-4052-a48b-7fee3976f131

Url: https://hmhw-cfg.ifs.cloud/main/ifsapplications/projection/v1/GenerateResourceSchedulesAndCapacityHandling.svc/TaskVirtuals(Objkey='FEC73B87F97B29CCE053E560EF0AE22C')/IfsApp.GenerateResourceSchedulesAndCapacityHandling.TaskVirtual_ExecuteTask

---------------------------------------------------------------------------

 

 

Any idea what happened ?

 

Also while creating day types we its gives 11:59 as to time every time , Is this the right way or we are missing something ?

 

 

Alexander Heinze
Rank
Userlevel 6
Badge +18

Your “normal” working time is open-ended and you use “Current Day”, so it ends at 23:59. Which is probably not what you are trying to achieve, I guess you want to end the shift at 3pm? Have a look at this example:

 

H
Rank
Userlevel 3
Badge +8

Thank you , its working now ...

Reply


Terms & ConditionsCookie settings