Hi,
We have created HR schedule for an employee but it doesn't reflect in dispatch console , is there any other configuration needed too?
Thanks
Solved
HR schedule not reflecting in dispatch console
Best answer by Alexander Heinze
Your “normal” working time is open-ended and you use “Current Day”, so it ends at 23:59. Which is probably not what you are trying to achieve, I guess you want to end the shift at 3pm? Have a look at this example:
+23Did you generate shifts after specifying the HR schedule?
Hi
yes we have done that too.
Also these are the steps we followed for HR scheduling →
step -1
step 2 → HR schedule button is ON
step 3 ->generating schedule
+23Can you check if shifts were actually generated?
Plus Dispatch Console sometimes needs a couple of minutes to display new shifts.
Hi
I can see shift in the following screen but not in resource availability screen.
+23Okay, so that’s the explanation why you don’t see available shifts in DC. Now the question is: What’s wrong with your HR schedule. Here’s one that works, can you compare?
This is the schedule:
And this is the day type:
Hi
We did the above process but still its not coming .
In resource availability screen we keep the hr schedule on and then generate schedule and capacity , right ? If we do this than it gives following error
IFS Web Version: 22.2.8.20230509084539.0
Date: 2023-06-23T07:17:49.847Z
---------------------------------------------------------------------------
GenerateResourceSchedulesAndCapacity/TaskAssistant (server error)
Database error occurred. Contact administrator.
Error details: [{"code":1400,"message":"ORA-01400: cannot insert NULL into (\"IFSAPP\".\"RESOURCE_AVAIL_SHIFT_TAB\".\"SHIFT_END\")"}]
Request Id: aa03ec95-1769-4052-a48b-7fee3976f131
Url: https://hmhw-cfg.ifs.cloud/main/ifsapplications/projection/v1/GenerateResourceSchedulesAndCapacityHandling.svc/TaskVirtuals(Objkey='FEC73B87F97B29CCE053E560EF0AE22C')/IfsApp.GenerateResourceSchedulesAndCapacityHandling.TaskVirtual_ExecuteTask
---------------------------------------------------------------------------
Any idea what happened ?
Also while creating day types we its gives 11:59 as to time every time , Is this the right way or we are missing something ?
+23Your “normal” working time is open-ended and you use “Current Day”, so it ends at 23:59. Which is probably not what you are trying to achieve, I guess you want to end the shift at 3pm? Have a look at this example:
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