Question

Opened task status is not removed from mobile

  • 23 June 2023
  • 2 replies
  • 39 views

Badge +4

Hi all,

Can anyone tell me, After uncommitment the task is not removed from mobile.

Eg: The task status is changed to open but that task is not removed from mobile. In task sync rule, there is no Open task status. In mobile, task status showing committed only but in FSM app that task status is open.

 

Thank you

 


2 replies

Userlevel 3
Badge +6

In general, a status change on the server will not result in a task being deleted in the FSM Mobile database.  If you have configured the sync rule to not include tasks with status of OPEN, you will also need to configure your job list screen to not display tasks in OPEN status.  

You may also need to configure the sync rule’s removal conditions, so the extract will send update messages for task_status of OPEN (just like for status of CO, CL, CA).

Userlevel 6
Badge +26

Hey @TatKkkkkR 

Did this work before? Or is it the first time you test this functionality?

What version are you using?

Cheers!

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