Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

This will include questions related to FSM and PSO.

  • 2,536 Topics
  • 6,668 Replies

2536 Topics

E
Do Gooder (Partner)
ERCKOMALKDo Gooder (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

PSO Gateway authentication isuue

Hi Experts,I have setup a new PSO application, but the gateway authentication is not working. Even if I provide gateway authentication url, it is taking me to Azure SSO Page. Can you guys please suggest a solution to not allow Azure authentication when gateway url is used? (/IFSPSOWorkbench/Default/login?authGateway=true)

2
E
Do Gooder (Partner)
1 year ago
B
Do Gooder (Customer)
BjornDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Default behaviour of "Confirm" dialogue on web-client

On smart-client the Confirm dialogue-box default the ‘Enter’ key-press to the “Ok”, as opposed to the web-client, which defaults the ‘Enter’ key-press to the “Cancel”.Is there any way to fix this discrepancy either in the script or a configurable item?vs. 

2
B
Do Gooder (Customer)
1 year ago
A
Do Gooder (Customer)
AngeloPavDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Function of the Last Survey Option in Survey Screen

I have a survey that is used as a Dynamic Risk Assessment when the Tech arrives on site. The DRA is completed upon arrival and saved. The tech will carry out the work and capture their notes etc. on the tablet.  Our problem is that they may then need to another part of the building to work. Although there were no issues recorded on arrival, something may be identified when moving on to the new location.  We don’t seem to be able to go back and edit the DRA Survey as it was saved. Is this because the last set of questions in the Survey was marked as End of Survey? How can we allow the tech to amend a Survey in such a situation?This is on Android FSM6u16 Mobile.Thank you..Angelo

3
A
Do Gooder (Customer)
1 year ago
D
Sidekick (Customer)
drooijSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Create a list of variables for FSM mobile

Hi All, I’m struggeling to create a list via a Mobile Client Script.I succesfully recieve a Object with data via getDBValues, but I only need one item from that object. So I created a for loop, to go trough the object and store the value in a String, Array or Object (doesn’t matter). Creating a new Array or a Object seems not to work for mobile Als simply extending a var via the += method also not working.Example:var data = getDBValues(stringFormat("SELECT id FROM database_table WHERE type = 'placeholder'"));var arr = new Array();var list = ‘’;for(var i=0; i < data.length; i++) {       arr.push(data[i]['ID']);   list+= data[i]['ID'];} 

4
D
Sidekick (Customer)
1 year ago
S
Sidekick (Employee)
ShobanaSidekick (Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Ignore skills functionality on the assign lookup not working as expected

Hi All This is regarding a case Here customer has reported that Ignore skills functionality on the assign lookup not working as expected When I doing the investigations I noticed there is no connection between skills mentioned in task and assign button lookup SoAre there any connection /relation between skills in task screen and assign button look up shown below ?what is the purpose of Skills in task screen ?  What is purpose of ignore skills checkbox in assign button lookup because I see no difference by tick and untick that ?Thanks and Regards Shobana 

3
S
Sidekick (Employee)
1 year ago
M
Do Gooder
mahmoudhassanDo Gooder
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

IFS FSM Consultant Certification

Could yo please share the steps to be able to get the certification of IF FSM Consultant and developer

3
M
Do Gooder
1 year ago
M
Sidekick (Customer)
mkuehnlSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

PSO release notes 9.10

Hello,the release of PSO 6.10 is announced by IFS September 2022.Does anyone have the release note available? ThanksMArkus  

2
J
Sidekick (Customer)
1 year ago
AdrianEgley
Hero (Customer)
AdrianEgleyHero (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Connect - Pass data as an Array using JSON

Hi,I have a JSON Connection which is 99% there.The extract column ‘channels’ needs to be passed as an array, extract from the API Guide.What do I need to set and where on the XML Mapping so the ‘channels’ extract column is passed as [“SMS”]. Currently it missing the square brackets outside the quotation marks. I cannot add the square brackets to the value as it passes them inside the brackets when triggered. Any suggestions? Regards Ady

8
T
Sidekick (Customer)
1 year ago
E
Sidekick (Customer)
etmshiySidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Filter

Hi, Is there any option available in Task screen or Work order screen to delete the existing filters which is created. Regards,Shiyaz 

6
E
Sidekick (Customer)
1 year ago
D
Sidekick (Customer)
drooijSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Push NULL to mobile IFS

Hi All,  Struggeling with the following. I have a custom view and created sync rules. It all works fine, until the sync rule can't find a record in the database. The issue is here that when no record is found in the database, the sync rule won't create a record in the mm_message_out table, which says "this table is empty”. The result is that old data isn't removed in mobile, because no "delete” or "null” message is send. Is there a way to 'clean up’ the mobile database somehow?

1
J
Do Gooder (Customer)
1 year ago
T
Do Gooder (Customer)
TSQTINAMCFDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Windows Mobile device Sync

Our Android devices sync fine you go to the sync screen and the device syncs it clears the headers but our windows app seems to have to be forced constantly, closed down paused sync  to try and sync the items waiting or ready - Would there be a reason why for this  

3
T
Do Gooder (Customer)
1 year ago
D
Sidekick (Customer)
drooijSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Mobile sync - push data

Hi All, I would like to push data from a custom table to the mobile. I created a sync rule with a extract rule.Set a Frequency on the sync rule, but nothing is getting pushed and the app isn’t updated.I have to push the sync now button, in order the push the data. Is there a way to send the data to mobile on a frequent base, without a update trigger? 

8
D
Sidekick (Customer)
1 year ago
D
Do Gooder (Partner)
DimitrisKDo Gooder (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

ORA-06550 problem, can anyone help?

Hello everyone! Me and my team are trying to create an FSM developer environment. Firstly I initiate the Oracle database installation process through the setup.exe file provided by IFS and the GUI is running normally at first. When asked, after some steps, to enter the credentials provided to us to create the DB, ba powershell windows appears beginning the installation. After some run time, I get the ORA-06550 error. I have attached a log file with this post, as taken from windows powershell, any help would be greatly, greatly appreciated! Thank you!Dimitris

6
R
Do Gooder (Partner)
1 year ago
C
Sidekick (Customer)
cgkougkoulSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM/PSO Always Encrypt mode must be activated on SQL Servers

Hi All, does the products support ALWAYS ENCRYPTED mechanisms and is there any documentation how to configure? Thank you,Charalampos

2
C
Sidekick (Customer)
1 year ago
A
Do Gooder (Partner)
AccAnaanSDo Gooder (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

PSO - Object Groups behavior

Hi,To restrict the view of tasks and person in FSM we are using Access Groups. If a user has Access Group "X", they can only see the tasks and person with that access group. If a user doesn't have any Access Group they can see all tasks and person.In PSO, we use Object Groups to achieve the same behavior. We expected that a user who has no object group defined should be able to see all tasks and persons. However, this is not the behavior that is happening in the PSO.Can someone clarify the behavior of object groups please?

1
T
Sidekick (Employee)
1 year ago
H
Sidekick (Customer)
Heraghty123Sidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

PSO Resource row height

Is it possible to increase the resources row height on the Resources Workbench? In order to view multiple days work, we lose sight of key information on the Activity icons on the workbench. If the row was higher, we could increase the icon size, and therefore display more info.

1
T
Sidekick (Employee)
1 year ago
T
Sidekick (Partner)
TatRajatMSidekick (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

How to populate some selected global code values in a drop down fields in web client

Dear All, I need to populate some specific selected global code values in a drop down fields in web client.  Lets say in Global code I have code values likeCode_Value1,Code_Value2,Code_Value3,Code_Value4 Some time I need to display  Code_Value1, Code_Value2  and some time Code_Value2, Code_Value3,Code_Value4.  Can anybody help me on this to achieve the same. In Mobile there is a populatelistQuery  function . Same Functionality we need to achieve in Web client.  Thanks & RegardsRajat

6
JuniSihombing
Hero (Customer)
1 year ago
G
Do Gooder (Customer)
graeme86Do Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM 5.6.3 Using Extension Table

~~~Edit (wrong FSM Version 5.7 Update 6) ~~~   Hi I was wondering if anyone could help me. I have ran out if UDF fields on the place table and i beleive that i want to create a Extension table to make more fields available. but i cant find any details on the process to do this. does anyone have the steps on how to setup an extension table that they could share them with me?   Thanks,   Graeme

4
S
Do Gooder (Partner)
1 year ago
S
Do Gooder (Partner)
Shubham ManeDo Gooder (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

How to Join Alias ​​Table with other tables in Using Columns of Extension Table for which the alias is created?

Hi All,We have created an extension table for PART_NEED table as PART_NEED_EXT, for just populating the existing data from Part_Need table we created an alias table for the same, but we need to define a child relation in UI Designer with the Part_Need alias using a field of PART_NEED_EXT table.Our major challenge is to bring the columns of PART_NEED_EXT table to the alias table to define a child relation.Please suggest any solution for the same. Thanks in Advance!  

3
Lee Pinchbeck
Ultimate Hero
1 year ago
D
Do Gooder (Partner)
DamodaranDo Gooder (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Is it Possible to send the HTML messages in FSM Outbound Integration?

There is a requirement where I need to send below formatted message from FSM to external system.Mail Bodyin above some information are directly available in FSM database. some text and information are fabricated with Database values to look like paragraphs (Email Body).How can i send this information in Outbound Integration on XML maps? is it possible to send the Fabricated Mail body in XML maps?

1
Lee Pinchbeck
Ultimate Hero
1 year ago
Isuranga Ediriweera
Hero (Employee)
Isuranga EdiriweeraHero (Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Regarding supported TLS versions for FSM 6U12

Hi Experts,Could you please confirm whether FSM 6U12 Mobile service and FSM application supported TLS1.2 or greater versions? Thanks & Best Regards,Isuranga

1
Lee Pinchbeck
Ultimate Hero
1 year ago
M
Do Gooder (Employee)
Matt WoontonDo Gooder (Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM 6 - Upload to SFTP Server (IFS Managed FSM)

Hi everyone, I have a customer requirement that  files outout from FSM via integration should be sent to a customer hosted SFTP server. Can this be done using Integration schedules?When configuring a Monitor Schedule of the type ‘Process (S)FTP Upload’, the 'File and Folder options’ appear to refer to local client locations?Can this point to the attachment container? This is an IFS Managed Customer with FSM / PSO / CE Thanks

1
Lee Pinchbeck
Ultimate Hero
1 year ago
P
Do Gooder (Partner)
p.pritiDo Gooder (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

How to do validation before creating Request with Inbound integration

Hi Experts, Can you guide me in this scenario where I have to add validation before creating a request as well as need inbound integration.  

0
P
Do Gooder (Partner)
1 year ago
A
Do Gooder (Customer)
ATZATZBHAVUKDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Order BY | Request | Possibility for sequencing multiple contact

In the request screen we have a contact tab and in the contact tab all the contact are stored and the parent table where contact are stored is Request_Contact. we want to sequence all the contacts stored in the contact tab so that primary contact can be shown always at the top and can be visible on the request header screen.

0
A
Do Gooder (Customer)
1 year ago
Kasun Manuranga
Superhero (Employee)
Kasun ManurangaSuperhero (Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM 6u20 on premise installation error - Metadata import error occurred

Hi Experts: I attempted to install FSM (On Premise), each time it fails with the following error (Admin user sa is used). Any Idea? Starting install, parameters passed:Server name........FSMINSAdmin user.........saAdmin password ....**********Database...........fsmdbprodDatabase user......fsmdbprodDatabase password..**********Backup Folder......C:\mxserv 6u20\DatabaseData\SQLServer\NewInstallInstallation parameter check passed.Testing database connection...Database    : masterElapsedTime : 0.0189728Server      : FSMINSUser        : SQL (sa)Connection  : Successful...verifying sqlcmd utility.........searching folder = C:\Program Files.........searching folder = C:\Program Files (x86)...Everything seems to be order, continuing new install!Importing metadata database.........started at 22:33:25...Metadata import error occurred!  Check sqlError.txt for details.Cannot continue.Error in the txt:*** Unrecognized command line argument 'Instalation\FSM'.*** Unrecognized command line argument 'I

2
Kasun Manuranga
Superhero (Employee)
1 year ago

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