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Hi Experts,

 

Have a question on the business logic and code for RMA, Return Reason = ‘Repair & Return’.

 

For the baseline flow, at the end, when we have completed repair and return the product. A shipment will be created for us to post. After posting, this will change the location of the Product back to Customer’s place and also change the RMA’s status to ‘Complete’.

 

What is the logic/code involved in doing this? Specifically asking on how the RMA’s status is triggered and changed to complete.

 

Is there a Business Rule activating and changing the status triggered by the posting of the related shipment?

Is there a way to control the automatic completion of the original RMA as per return process? Eg. R&R completes the RMA after Posting of Shipping, Receive Only completes after Completion of Repair Task ID etc. 

 

I need to either create a new return process or control the trigger of automatically updating the ‘Complete’ Status for RMAs.

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