We are starting to use the Service module on IFSAPP10 and we have some issues on how to solve the best flow for renting out machines (a serial object) to our customers.
We want to:
- Invoice from the Service contract only, since we invoice other services like pm, call-outs etc. in other words we do NOT want to invoice trough Rental Order Lines.
- The serial object must remain as company owned.
- The serial object is set as rental asset and then set up as a fixed asset in Finance.
Questions:
- Can use the service request/work order flow to move a machine to an external customer without using a customer order?
- Is there any other options on moving a serial object from the warehouse to a customer so that it is till Company owned and in facility at a costumer location?