Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

I have this custom field, the reference  for a LOV is a View , but i need add a where clause for add a filter in this results thar view retrieve. How can i do that? 

Hi all, In Microsoft Visual Studio 2022 (MS VS 2022), I noticed that the FSMVSPackage extension cannot be installed.I want to use the extension for the FSM Report Customization.The installation worked fine with MS VS 2017. I obtained the extension from the following post (FSMVSPackage): https://community.ifs.com/field-service-management-fsm-planning-and-scheduling-optimization-pso-249/fsm-report-customization-6080 My Current MS VS Version: Microsoft Visual Studio Community 2022 (64-bit) -  Version 17.9.7Error message when installing: This extension is not installable on any currently installed products. Is there a way to get the extension to run? Or can I customize the extension so that it also works with MS VS 2022? Or is there a newer version of the extension that works with MS VS 2022? Best regardsLars Gießler

HiThere are plenty of XML examples for doing things in FSM but there doesn’t seem to be much for PSO.Are there any resources?I am trying to add a specific skill to a number of resources.ThanksGanners 

We are experiencing difficulties with the our IFS FSM application when updating or initializing new designs and features across devices. A sync rule has been created and applied to ensure that all devices reflect the newly designed templates and product updates. However, devices are not displaying the updated content correctly, and critical elements from the templates are missing.Detailed Description:Sync Rule Application:A sync rule was configured and applied globally to update all devices with the latest changes in task templates, product attributes, and other new design features.Problem:Despite applying the sync rule, devices are not showing the updated task templates or product attributes.Certain critical elements from the updated templates are missing on some devices, preventing users from accessing the new designs and features as expected.Troubleshooting Steps Taken:Cleared app cache and app data on affected devices.Reinstalled the IFS FSM mobile app on device.Re-initialized the

We had an issue a while back where if a new attachment was created/added with the same file name as a previous attachment, then the file would be overwrittten and all previous attachments would show the new file. We thought this was fixed in 2018 (by the Task ID being added to the file name of the attachment) however it seems not to  be the case. Sometimes the Task ID gets added, but often not (See attachment) Why is this behaviour inconsistent?

Hi, We have an extract rule on a custom table for mobile that doesn’t appear to be triggering any data out to mobile.A record is getting created. The extract rule for the table looks the same as other tables that are working just fine (e.g PART_NEED).The sync rule looks fine, again as above no different to what we have for PART_NEED.However when a record is created nothing is happening in terms data created to MM_MESSAGE_OUT for mobile to pick up. What can I use to be able to root cause why? i.e. server logging.Or is there a generic have you remembered to do ‘x’? Any directions would be greatly appreciated. RegardsyAdt

I am facing error in dispatch consoleIs there any particular data I need to setup hereAn internal server error occurred. Contact administrator.Error details: [{"code":"FUNCTION_NOT_FOUND","message":"The function import 'GetResourcesForGanttChart' has no function with parameters '[QuerySeqNo, DatasetId, ResourceGroup, CompetencyId, LicenseId, RegionId, TaskSeq, DemandLineNo]'."}]Request Id: 11f506da-5f8b-4c54-8e97-2221579c2816Url: https://hmhw-uat.ifs.cloud/main/ifsapplications/projection/v1/SvcschDispatchConsoleHandling.svc/GetResourcesForGanttChart(QuerySeqNo=103,DatasetId='1',ResourceGroup=null,CompetencyId=null,LicenseId=null,RegionId=null,TaskSeq=null,DemandLineNo=null)?$orderby=ResourceId&$select=ContactWidget,ResourceName,Utilization,ResourceId,RegionId,ResourceSeq,Logon,BreakStatus,DatasetId,QuerySeqNo,Environment,Company,luname,keyref&$skip=0&$top=25

My phone just upgraded to Android 13. We are using FSM 6 update 12 (soon to go to update 18). I just tried to install the mobile app and it does not successfully open. It seems to have a problem around how permissions are granted- I grant all the permissions but it still acts like I need to grant more permissions.What FSM update will support Android 13? By the way, I also tried it with update 18 and that won’t come up either.

I am trying to refresh the test DB with up to date data  (SQL) with the a backup of the PROD DB, however when I restore the DB (either full or files and folders), and then try to connect with the client app it says it cannot find the DB. I am sure it is possible but I must be missing something simple. Any help would be greatly appreciated. 

Hi Experts,Following is a requirement from the customer as follows.This is regarding the use of the FSM Mobile App for Android. Currently, when logged into the App. Users can use the ‘back’ button of the android default UI to proceed back. They can do this until they are logged out.If possible please advise me,is there any way we can disable to back button in the Android to go ‘back’ in the app and does not log out. Thanks,Heshala.

Hello, If I make manual changes to an activity in PSO, is it possible to see who made the changes? I have found this information in the documentation and it seems like it would be possible.I have enabled the parameter ReasonRequired and now I must give a reason each time I make a change to an activity, but in the History Tab I still cannot see information about who made the changes or the reason. Should I look somewhere else or is there another parameter for that? Thank you very much,Iulia

Hello, We used to have 2 datasets running in one PSO environnment coming from the same FSM environment. Since FSM 6U13 + PSO 6U8 we manage to run only 1 dataset by FSM environment connected to our PSO one.In other words, we can run 2 datasets in 1 PSO but only datasets coming from different FSM environments. But we do not manage anymore to run 2 datasets coming from the same FSM environment . Do you have experience feedback on this since FSM 6U13 / PSO 6U8 ?Thank you in advance,Regards

Is it possible to alter baseline table in fsm. If yes , then how we can do that and if no , then please suggest how to add or alter column in the baseline table.

Hello, I am currently working to setup PSO and I have some issues:  If I try to manual fix a tast to a ressource or a time it is just going back after a specific time  My tasks are only on the status allocated and wont change to the status committed even when I set up rules to be committed as global rules  The tasks will be planned from the end of day to the beginning of the day, but I need the engine to plan it from the morning and not the afternoon For number 1/3:   For number 2:  Thanks for your help! Best regards,Malte  

how to enable SimulationOSV and what is use for Simulation.

We are trying to enable SSO to the FSM Smart Client and we are having Java script error pop-up and Overlapping of taxt in the rendered Sign-On Page. Please note that SSO is now working in our Warehouse Portal and Web Client Version. As per our SSO support:1) Java Script related pop-up - Resolution: Ensure running of Java Scripts is enabled for whatever in App browser you're using for SmartClient2) Overlapping of text - Due to unsupported IE browserWe have tested in our virual Machine and in our Citrix environment with Edge or Chrome as the defaul browser and set the Java Script enabled to the browser and same error/behaviur still occur.Can you please let us know if the package for the FSM Smart Client defaults the browser to EI and confirm if the Java scripting is enabled?

How can we display Unicode characters on FSM Mobile joblist? 

We have the below XML being triggered from a business rule, after commit insert or update on the TASK table.  This XML creates a new address (using a custom view) and updates the address_id of the task.  We sometimes see that,  if there are 2 TASK’s created almost at the same time (with just 1 second delay or less than 1 second delay)  then both the task’s  are updated with the same address id.    The below expression that is updating the address_id returns the same address_id in  both cases.  <address_id xpath_node="//update_address_result[@result_name='update_tmfb_address']/address/address_id" />   However we see in the database that 2 new address_id are created but the both the task’s are updated with only 1 of them.    So basically when we have 2 similar tasks created at the same time then this business rule executes 2 times and the expression “//update_address_result[@result_name='update_tmfb_address']/address/address_id" doesn’t return unique result.  The task ‘s ar

Hello,I am creating a script that will allow the task_types to appear according to the chosen task_category. If I choose multiple task_categories, then in the task_type lookup it should appear all the values that are beloging to the task categories that I have chosen.  This is running on the filters of the Task List screen. I created this script that already allows me to do that, but there is a bug, if I choose multiple task_types, the task_type label only fills me with one.var taskCategory = getControlValue('task','task_category');var activeCriteria={};    activeCriteria['locked'] = 'Y';    activeCriteria['itemName'] = '';    activeCriteria['functionItemName'] = 'global_code_table.active';    activeCriteria['value'] = 'Y';var codeNameCriteria = {};    codeNameCriteria['locked']='Y';    codeNameCriteria['itemName'] = '';    codeNameCriteria['functionItemName'] = 'global_code_table.code_name';    codeNameCriteria['value'] = 'task_type'; var codeValueCriteria={};       codeValueCriteria[

Dear PSO Experts,We are experiencing very high values on Avg DTU percentage usage. Please see first screenshot.Yesterday the peak started at around midday and remained above 90% until the new automated load at 3:30 am today.Please see second screensthot for the current levels of exceptions. We have loaded 4,872 Activities in PSO with a dynamic window of 5D and an Appointment window of 21D. We are on PSO 6.13.Could the high levels of Exceptions have such a significant impact on the Avg DTU percentage usage?We are looking into the indexing of the database.I will appreciate any feedback from you if you have experience a similar scenario.Many thanksMiguel  

I'm using IFS FSM 6 smart client. I'm not able to add navigation for particular task ID from List view of Lobby.Suppose we have tasks having Task IDs 1,2,3,4,5 etc. on List view of lobby. When I will click on task id 4.. it should open the task having task id 4 in task screen.How I can configure it??

FSM's customer recently upgraded from 6U25 to 6U27. The environment is hosted on-premise.After the upgrade, the customer attempted to activate a mobile user. Upon entering the mobile user credentials, the process directed to the sync screen as usual. However, the activation process did not conclude and became stuck on the sync screen.During the investigation, we observed that the "person_mobile" record is created for the individual being activated.However, we found that the mobile database is not successfully being created on the FSM server for the user in question.Could you please share insights into possible causes for this issue? The database has not been properly created in the mobiledb folder 

We are encountering an issue in our Installation Report workflow related to the picture capture sequence within the associated surveys. Below are the details:Surveys Involved: 857 — Installation data capture with initial pictures 858 — Contains the “More Equipment?” question after picture capture 316 — Additional picture capture survey triggered when required Issue Description:As per the expected behavior: The system should allow the user to capture 4 pictures in Survey 857 Then prompt the user via Survey 858 asking if they want to capture 4 more pictures If the user selects Yes, Survey 316 should start for the next set of 4 pictures If the user selects No, the survey should end Current Observed Behavior:We have configured the Next Survey field in the answer options as follows: For the ‘Yes’ option, we have added Survey 316 in the Next Survey field. For the ‘No’ option, we have kept the Next Survey field blank. However, while testing the survey on the mobile app, we ob

Hi.I need to update multiple contract statuses depending on another contract’s status.The solution im trying to use is having a table I created named c_contract_link where I list contracts that should be cancelled when the primary contract gets cancelled.Now im trying to mass update on the contract table using the values from the c_contract_link table.  <perform_batch>  <sequential_dependent><mass_update_contract result_name="link_select"><hierarchy_select>  <primary_table>c_contract_link</primary_table>  <attrs>    <attr>c_contract_link.linked_contract_id</attr>  </attrs>  <from>    <table>contract</table>  </from>  <where>    <data_constraint>      <constraint>        <left_operand>c_contract_link.contract_id</left_operand>        <operator>eq</operator>        <right_operand>@contract_id</right_operand>      </constraint>      <constraint

Hi IFS TeamMobile attachments showing cross mark icon for .msg files(Outlook email). I checked the ATTACHMENTS_BLACKLIST param as well where .msg is not included Attach the outlook email file in webclient(OnDemand checked or unchecked doesnot matter) Wait for the sync to mobile and go to Attachments screen For any On Demand .msg file the download option is displayed. But on clicking that the attchment download goes on forever. Not downloading anything nor the window is closing which shows downloading attachment For OnDemand unchecked .msg file, the Attachment screenshowing cross mark inside a hectagon On clicking that icon mobile opens the bigger cross mark icon and nothing happens. Other files like .jpeg, png etc are are getting downloaded successfullyThis looks like a product issue in FSM UPD 21?Is there any restriction at server level (configurations) causing this issue?