Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Hiin the Appointement booking screen, I see the Slots only in the top of the screen.It seems that the main part of the screen is not used Why we don’t use the whole screen to display the slots ?Thanks and Regardsanthony

It is currently not possible for co-requisite activity groups to be shared by a bucket resource and an individual resource.This would be a useful addition for customers who wish to utilise 3rd party resources for 2 person jobs.Can this be added to a future release of PSO?

Hello Everyone, While trying to run odata api in postman i am getting this error {    "Message": "The node count limit of '100' has been exceeded. To increase the limit, set the 'MaxNodeCount' property on EnableQueryAttribute or ODataValidationSettings."}May i please know where do i increase the value I tried in changing App params IFS_MAX_ROWS_ODATA but still getting same error Is there any other place to increase the value to more than 100? Shaik

Hi allWe are looking for a solution within IFS to plan and schedule our crew resources in the vessels. I know the dispatch console in IFS has this planning capability. However, we are looking for something more related to marine certificate availability / validity. Has anyone developed something similar in IFS? I would appreciate very much your suggestions. In my previous organization we used a tool called On-board Tracker [OBT] but the requirement is to find something within IFS.Thanks,Asela

Hi,I’ve gone through all the documentation supplied with the latest PSO version and there is only a few lines on Travels With and nothing that explains how it should be used. Does anyone have anything detailed on using this function? Does anyone currently use this within PSO please? 

Any Idea how we can use IFS developer studio and Aurena for IFS cloud, any documentation for setting it up?

Hi all,We’re encountering an error when trying to use the "Transfer to Mobile" functionality for a service task. The system throws the following message:  ORA-20110: Not allowed to assign to resource <resource_id> which is not Used in Service However, I’ve verified that: Resource  is marked as "Used in Service" The resource is active Mobile configuration for the user appears to be set up correctly Could anyone help me understand what might be triggering this error?

Hello, Our customer has following scenario:Some technicians have different regular duties (e.g. office work) during their normal day, and they should be seen as absent in PSO. In this case, the easiest way to build this in the system would be to create miscellaneous resource allocations as recurring. For example, technician X is absent each Monday morning from 8 to 12.Does anyone know if this will be available in the near future?Thank you very much. Best regards,Iulia 

Hi,I am finding when trying to rollback a schedule it can fail. In the example below I am trying to get 29th Apr (yesterday), but the Schedule Time comes up for May last year.  I am finding sometimes the roll back works fine. In other times I shows me a date from a year ago, but the data in PSO for the plans are as if they’re live. Any ideas on this, or what to looks at in the events? Ady

Hi everyone,I'm working with the perform_hierarchy_select endpoint in the FSM OData API and trying to limit the number of records returned. This is the code I’m trying to use: {  "parameters": {    "query": {      "hierarchy_select": {        "attrs": {          "attr": [            "task.task_id",            "task.task_status"          ]        },        "primary_table": "task",        "from": {          "table": ["task"]        },        "max_rows": 15      }    }  }} 

Is there a way to tell what action corresponds to the ID listed in PSO? I am trying to find out what ID 715137 is. 

Hello everyone,Our customer would like to carry out vacation, sick leave and tour simulations based on historical data.We have tried to upload the data to WISE using a CSV file. However, no activities are displayed on the map.If we select the option “Use from existing Schedule”, the activities appear as expected.However, since we want to use historical data to simulate a scenario for a whole year in advance, this option is not suitable for us.We have checked the coordinates and they are correct. Does the Activity_Type have to be defined in PSO beforehand or something else?  Does anyone have any idea why this might be the case? Thank you!

What type of visual studio version required/compatible for IFS developer studio (community version is fine or we need enterprise license type?) 

Hi,Is there a way to create Return materials (RMA) to return issued parts from MWO?This is for a company doing delivery services using request management and how to return the parts if there is a defect or customer refuse the parts ex: delivered 3 parts, but need only 1.  

Hello experts,We are working with a customer with a multicompany environment. For instance, this customer has setup Company A, Company B and Company C in IFS Cloud 24R2.Is it possible to enable company A to perform service work while Company B holds the service contract?At this point we are interested in potential approach considering we are talking about allocating a WO to Company A while the Service Contract is hold by Company B.Many thanks for you help.Miguel NB: changing the Forum

Hi all,For 1 of my customers we are planning to have 2 contractors to work on "Delivery” or "Installation” Request Work Tasks. Also in combination with PSO to schedule.Basically we want 1 of them to use the MWO Service App so that work get's assigned and work will be reported via a mobile device. So what I was planning is to have 1 unnamed person and 1 bucket resource. The unnamed person should get the assignment on his mobile device while the bucket resource is not expected to accept or report work.It turns out that my example scenario doesn't work because I am getting this error message:"Person '1000' is not connected to a valid Mobile User.”I can also not set the Bucket Resource as Mobile user. Which makes sense because it is not a real person but more a capacity placeholder. But then I would atleast expect that I can sent the Work Task to the mobile of the Person Resource… I would like to be able to sent the Work Task to the Person while there is also a Bucket Resource connected. F

Hi everyone, I have a situation, where there has been registered absence in the IEE Client - this absence is then showing as expected in PSO as a Private Activity.However, when changing the status on the absence in the Client to “Cancelled”, this status change is not reflected in PSO. In the Client, is can be seen that it’s in status “Cancelled” and nothing is showing on the Time Card Absence is working as intended, but not when it is cancelled. PSO: 6.11.0.21IEE: IFS10 UPD5

Like in FSM 6 do we have the same Import Export feature in IFS CLOUD as well, or is there any other way to import the person, shifts etc. to the IFS CLOUD? 

How we can map a technician under a manager or supervisor in IFS Cloud. And how the manager get the exception approval raised by the technicians reporting him?

Hi. We are looking for 2 fields in the filter expression strings in PSO.The first would be the FSM Place. The closest we can find is “Location.Name” which gives us the FSM place name, but we also desire the place ID itself. Is this available?Secondly, can we filter by SLA type specifically? We would like to differentiate between “Primary” and “Standard” SLAs, regardless of base value in our filters. Thanks

Hi everyone, We are frequently seeing the error message “An error occurred on the Workbench Client” in the event logs, with Event ID 2310.Has anyone encountered this issue before and might know the cause or how to resolve it?Additionally, we’ve noticed that a deactivated resource alert is still being displayed – could there be a connection between the two issues?Thanks in advance for any insights or suggestions! Best regards,

Hello Expert I need your advice on the following scenario:Scenario:We have an integration between SAP C4C and IFS Cloud(24R2). Currently, when a request is created in SAP C4C and transferred to IFS Cloud, the system automatically generates a new location with a Location ID and associates it with the customer in IFS Cloud. We are trying to prevent the automatic creation of this location in IFS cloud during Request creation. Could you please provide guidance on how to prevent the automatic creation of locations in IFS Cloud during this process? Do you see any impact in preventing the creation of location in IFS Cloud. Regards,Bharathraj 

We are using  IFS Cloud 24R2 and PSO for auto scheduling. our requirements is,Create Request quickly and assign if resources are free or schedule for future dates using appointment  PSO dynamically allocate. WFM manually commit recommended by PSO .client may not prefer to use two systems . Can you please provide following information on dispatch console. i am not able to find proper information . can we use “Dispatch Console” to show PSO allocations.(like every 1/2 min) if manually assignment in “Dispatch Console” ,will this information flows to PSO for optimizing requests in “Dispatch console” bigger screen , we can only see Technicians, is there  any we can see “Technicians and Tasks” in bigger screen.  “Dispatch console” can we make filter Resource / Technicians as per “delivery unit” by Admin and should not modify by WFM .(like pso “OBJECT_GROUP_FILTER” to “Service Delivery Unit”

We are using  IFS Cloud 24R2 and PSO for auto scheduling. our requirements is,Create Request quickly and assign if resources are free or schedule for future dates using appointment  PSO dynamically allocate. WFM manually commit recommended by PSO .client may not prefer to use two systems . Can you please provide following information on dispatch console. i am not able to find proper information . can we use “Dispatch Console” to show PSO allocations.(like every 1/2 min) if manually assignment in “Dispatch Console” ,will this information flows to PSO for optimizing requests in “Dispatch console” bigger screen , we can only see Technicians, is there  any we can see “Technicians and Tasks” in bigger screen.  “Dispatch console” can we make filter Resource / Technicians as per “delivery unit” by Admin and should not modify by WFM .(like pso “OBJECT_GROUP_FILTER” to “Service Delivery Unit”

I’m trying to set a PM Action status for a Serial Object as Active, but doing so generates an error message: Error message regarding Time Zonesbut in the Service Object 360 I can see the location in which my object is installedConfirmation of installation locationWhen I check the location it has a Time Zone assignedTime zone for locationI can’t find anywhere else to change or create a Time Zone setting, I’m hoping that someone can point me towards where I need to go to correct whatever is causing this error