Hi Community,
I'm currently configuring workflows in the Technician Portal and have noticed that the Service filter in the Workflow Configuration doesn't seem to be applied. Even when I set the filter to apply to specific services, the workflow is triggered for all the services
Is this expected behavior, or am I missing something in the configuration?
Would appreciate any insights or guidance on how the Service filter is supposed to work in this context.
Thanks in advance!
Best answer by Alexander Heinze
There is a known issue around services not being considered correctly when the system picks the workflow. It was logged for MWO, but could affect Tech Portal as well. I did face it in 25R1, not sure about your release, so definitely worth logging a support case.
+23There is a known issue around services not being considered correctly when the system picks the workflow. It was logged for MWO, but could affect Tech Portal as well. I did face it in 25R1, not sure about your release, so definitely worth logging a support case.
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