Hi, my client would like an exception to be generated if a task is not scheduled due to a lack of skills. For example, we are looking for a level 3 plumber, but there are none available, so the task is not scheduled. Is it possible to generate an exception ( i don’t find it) or create a custom one to make this information clearly visible?
Question
"Missing Skill" exception in PSO/IFS CLOUD
+7
+4Hello
When there is no available resource with the required skill to perform a activity the following exception will be generated by default.
Exception type: Unplanned Activities
Reason type: Unable to schedule to any resource
While this is a exception generic for most unallocated activities, you can create custom exception as well. The PSO DSE, by default, does not automatically generate a specific exception when an activity is unallocated due to a lack of available skills.
However, you can achieve your desired outcome by creating a Custom Exception. In this case the logic to identify the root cause (lack of skills) would need to reside in the external application, which would then create the necessary data to display the custom exception in the PSO Workbench.
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