Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

PSO is configured with ifs cloud, and i cannot send resources and activities within PSO. I have messages in PSO events:  Resource .. has missing start or end location. Resource ignored.And this message to: Invalid activity location. Activity 10 ignored. In ifs cloud, in fact i have messages :Address ID End is not connected to a map position. Without a map position it will not be possible to schedule the resource.How can i configure adress with a map position for resources and activities?Thanks a lot for your help

Hi I’m Marc Cornelis and working for the main Belgium Telco operator Proximus.we are new at IFS.how can we limit capacity offered for our backend operators looking for a free appointment.use case we work with multiskilled teams and want to limit the capacity offered for residential customers to 40% for example.Thanks at anyone to help us out here

I’m trying to create a new custom event for Work Order Status Change, that fires an error message if the status is changed from ‘PREPARED’ to “WORKDONE’, that warns the user that they have to first set the status to ‘STARTED’ before changing status to ‘WORKDONE’. Can someone help me out with the SQL code I need to write? The below doesn’t work for me. -- DECLARECURSOR get IS SELECT '&OLD:WO_STATUS_ID'FROM ACTIVE_SEPARATE_CFTWHERE '&OLD:WO_STATUS_ID' = 'PREPARED'BEGIN   IF '&NEW:WO_STATUS_ID' = 'WORKDONE' THEN         Error_SYS.Appl_General('ERROR!', 'You must set WO status as STARTED before you can select WORK DONE');   END IF;END;

Hello,my customer needs to get the licence key file in order to proceed with installation.I already contacted with IFS Sales person that triggered the requests. It’s difficult to manage the customer relationship considering that he signed the contract in December and that is receiving related bills, but IFS did not provide yet all the necessary files to install the software. By registering into the customer portal under the Customer CID code there is not even the possibility to request access to the support portal. So they are not even in the position to raise a Case.Anyone encountered the same problem? Any suggestion about how to proceed?

Hi Team,Has anyone needed to provide a view of the next 5 days assigned work in the FSM6 mobile application?Currently the field workforce can only see their dispatched work in their Jobs list on the mobile. Typically one Task, if drip feed or the Tasks for the day.They would like to show their field workforce, who mainly do maintenance work, their assigned work for the week ahead. As they work in large geographies and want to reduce the number of visits to the parts depot.They also want to still enable PSO to auto assign and dispatch any urgent reactive P1 or P2 tasks.They understand and are fine for the assigned work list to be dynamic based on the daily events. Appreciate any tips.

Hello Everyone,I have got a requirement for the request screen . The Requirement is When request status is completed --> sub status should only allow approved and other requirement is When request status is approved --> it should only allow billed.so for the above requirement i tried to write the client script but while running client script I am facing an error so i am going to paste my client script code and error image below Client script code:showProgressIndicator();var reqStatus1 = getControlValue('request','REQ_STATUS');var emptyOptions = [];var options = createCodeTableOption('','');arrayPush(emptyOptions, options);setControlOptions('request', 'req_category', emptyOptions);if(reqStatus1 == 'COMPLETE') {    var opt1 = [];    arrayPush(opt1, createCodeTableOption('APPROVED','Approved'));    setControlOptions('request', 'req_category', opt1);} else {    var opt2 = [];    arrayPush(opt2, createCodeTableOption('BILLED','Billed'));    setControlOptions('request', 'req_category',

Hi All,There is a requirement to Extract roster/shift data from PSO and update the FSM shift table.(Roster must be planned in PSO. If roster is planned in PSO, shift data will be limited to PSO. But there is requirement that shift data must be available in FSM side)For this, I have tried to use the existing methods in ThreesixtyIntegrationmanager and Threesixty communicationmanager.(These classes provide the PSO connection, token authorization and etc).But as per my knowledge, I couldn’t find any relevant methods for the above functionality from the above mentioned classes. Is there a way to achieve this using the existing methods?If not, what are the alternate ways to get them? Use Restful API?Are there any example codes that I can refer about how to establish the connection to PSO using Restful API? (I have seen that there are some examples for this with the use of POST MAN. But my requirement is to implement customization.)I would really appreciate your valuable inputs on this.Thank

Hi, We are observing the below error while restarting “PSO : Input Manager” service.It keeps erroring with the below message, can you please assist with the same. “Unable to cast object of type 'System.DBNull' to type 'System.Int32'. at ThreeSixty.Schema.DsModelling.RAM_UpdateRow.get_organisation_id() at ThreeSixty.BOL.ArchiveDataHandler.InsertAuditData(IDbCommand command, DataSet auditData, Nullable`1 nExternalDatabaseId, Int32 nInternalId, Int32 nPlanId, String strAuditDescription, Boolean updateSuccessful, EResult result) at ThreeSixty.BOL.ArchiveDataHandler.<>c__DisplayClass45_0.<InsertAuditData>b__0(IDbCommand cmd) at ThreeSixty.DAL.DbInternalBase.Command(Func`2 func, Action onRetry, Boolean withRetry)”

Good day When adding a resource from FSM Smart Client to PSO, all information gets pushed correctly. When a resource needs to change locations (e.g. between different regions due to moving etc.) the new assigned locations do not update in PSO, even when changed in FSM and the dataset initialized. Skill updates immediately when changed in FSM and reflects in PSO. Is there a way to have the location data update dynamically where necessary, the same as the skills? Regards,Hannes 

1.) Is there a baseline functionality to block users from logging in / using one of the clients:* Smart Client* Web ClientBackground:In the upcoming months we want to migrate all users to Web Client and are searching for a functionality to 'deactivate' their possibility to use the smart client.2.) Additionally we thought about a pop up, which should occur in the next weeks after login to Smart Client. It should inform the user that Smart Client won't be supported any more by us from day x onwards and that from day y onwards, the login will even be blocked (see topic one). Is there a best practice to handle this? My assumption is that this can only be done via Smart Client script. Or is there any other possibility?regards,Thomas 

I have created a new screen through UI Designer and the data of the screen are stored in a table created through Custom Metadata. I want to import some data from Excel to the newly created custom table. I am able to find out the table in the Import/Export Functionality but after adding the excel I am not able to see a Next/Finish option in the wizard. Attaching screenshot for reference. As I do not see an option of Next/Finish, I am not able to proceed forward

Hi, I have a question regarding related query of Sync rule.I did some change in TASK sync rule related query. Also I did changes in the views that I am using in  “TASK sync rule related query”. Do this change requires Re-Initialization to come in effect on technician’s Mobile? Customer is on production already. Thanks!

We are exploring the use of Route Work Orders in IFS Apps 9. The route work is pre-posted, however when I booked time to the work order, the postings have not appeared on the transaction. This means I cannot transfer the maintenance time transactions into the GL for this transaction. Any ideas what might be causing this? I thought posting controls might play a part but from what I can see wee have them configured correctly.   

I am looking to create a scheduled task that would use the current date +90 days as an input paramater. do you have any suggestions on how i might accomplish this? Specifically on the scheduled end date<schedule_end_date>today + 90 days</schedule_end_date><perform_contract_pm_request_generation> <parameters> <posting_group>AMERICAS</posting_group> <contract_id> </contract_id> <contract_version> </contract_version> <contract_type> </contract_type> <place_id> </place_id> <model_id> </model_id> <request_template_id>REQ-TEMPLATE</request_template_id> <task_template_id>task Template</task_template_id> <schedule_end_date>today + 90 days</schedule_end_date> <purchase_order_id> </purchase_order_id> <consolidate_request>N</consolidate_request> <br

Hi experts,One of our customers has an issue of Request Contacts getting copied to connected tasks in doubles.This happens only when adding a New contact under the 'Contacts' tab of 'Request' screen by using the 'New' button. Issue doesn't occur when adding a contact by using the 'Select' button. Issue occurs in both custom screens and in the baseline screens of customer’s environment. There are no relevant Business Rules or Client Scripts to be found. “Watch All” doesn’t trigger anything. Couldn’t find anything related to this by manually going through all rules and scripts. Server logs indicate 2 entries that have inserted same contact to task_contact. When TASK_CONTACT_COPY app param is set to N, duplication does not occur; only one entry is copied. (But Contacts added using Select button doesn’t get copied to the Task, as expected). Requesting your expert ideas on what could be the root cause for this.Dulshan

Hi all,Following app params are set:QUOTE_ACCEPT_PART_ACTION_DEFAULT = CREATE_PART_NEEDCREATE_STOCK_IN_QUOTE_ACCEPT = Y And the particular part that needs to be used in this scenario has “Adjust Stock” unchecked in Parts screen:Even though “Adjust Stock” is unchecked, a stock record is automatically created when accepting a quote having this part.If QUOTE_ACCEPT_PART_ACTION_DEFAULT = CREATE_PART_USAGE, a stock record is not automatically created (if “Adjust Stock” is unchecked).So my question is, is there a functional requirement to have a stock record if a Part is to be added as a ‘Part Need’ ?Cannot we quote for a part, by having it entered as a Part Need on quote acceptance AND without a stock record getting created?Also, an error pops up if I manually enter a ‘Part Need’ if the Part does not have a stock record.Thanks in advance,Dulshan.

Hi Team,Below are the steps which I have followed.Can you please see if aligns to the best practices or if we need to do it any differently.Confirm the Task Status Flow is defined as required My Scenario : ACCEPTED --> ENROUTE --> ARRIVED --> IN PROCESS --> READYTOCOMP --> COMP Confirm the Mobile SYNC RULE for TIME_CLOCK, TIME_CLOCK_EVENT & TIME_EVENT have required conditions Navigate to ADMIN --> TIME CLOCK Define as below for Labour Calculation Description : Task Status Labour Active : True Table Name : TASK Column Name : TASK_STATUS Line Code : Labour Time Unit : Minutes Rounding Direction : Up Char 1 Col Name : TASK_STATUS Num 1 Col Name : TASK_ID Rules as below Define as below for Travel Calculation Description : Task Status Travel Active : True Table Name : TASK Column Name : TASK_STATUS Line Code : Labour Time Unit : Minutes Rounding Direction : Up Char 1 Col Name : TASK_STATUS Num 1 Col Name : TASK_ID Rules as below

Hi Team,Is there any mechanism (or Customization) to show a Statement / Label without the Continue button on FSM Mobile.

Hi All,We started experiencing PSO Gateway timed out warning from FSM after the PSO URL was changed to be a load balancer.Can you please assist in providing any pointers

Hi All,Currently we have set up a PSO environment (6.8) and integrated with IFS apps 10 during a apps8 → apps10 upgrade.The Customer is complaining that the inbound PSO Messages to Apps 10 not being received.The issue is that the customer wants to use a AD User for Inbound and Outbound message and this is where we are having issues.  In their current apps8 setup they are using an AD user in Apps 8/PSO5.9.We have only enabled Annonymus Authentication in PSO server. Do we need to enable windows authentication and enable “Active Directory Authenticator” in Apps10 middleware server admin console? This customer use Azure Ad and SSO enabled already. Please give me any thoughts on this. Enabling  “Active Directory Authenticator” would cause any troubles on PSO work? Currently customer is having tests on PSO and we need to make sure not to break anything. :) TIA! Best Regards,Rayan

Is it possible to link multiple work orders to a parent work order at one time? Instead of having to link them one at a time?

Hi Team,Is there any mechanism (or Customization) to route from the Survey Answer to a question within the same survey. ExampleQ1> Are you facing issueYes : Go to Question 4 No 

Hi,We are using FSM6U13.In the lobby I have created, I have several elements which is displayed as lists, with navigiation on the request_id, to open the request when clicking on the request_id. The users do now want to display this as a counter instead of a list. As far as I can see, it is only posisble to manually create a new search when navigating through the counter element. Is there anyway to use the datasource when navigating from the element to the request screen?

When the status of a parent work order is changed there is a prompt to change the status of all the child work orders. Is it possible to update other data on the parent work order that could then be applied to the child work orders as well? For example, if you enter an Actual Finish Date on the parent work order, is there a way for that date to be populated on the child work orders?

I want to change the colouring of tasks in the Schedule Board based on the Task Type. I have set this up in the Color Settings screen, and this is working as expected in the Smart Client. I don’t see the same thing in the Web Client though.Is there a separate setup for this for the web client, or is this not possible? I am using FSM 6.12. Color Settings Setup Smart ClientWeb client