Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Hi experts,One of our customers has an issue of Request Contacts getting copied to connected tasks in doubles.This happens only when adding a New contact under the 'Contacts' tab of 'Request' screen by using the 'New' button. Issue doesn't occur when adding a contact by using the 'Select' button. Issue occurs in both custom screens and in the baseline screens of customer’s environment. There are no relevant Business Rules or Client Scripts to be found. “Watch All” doesn’t trigger anything. Couldn’t find anything related to this by manually going through all rules and scripts. Server logs indicate 2 entries that have inserted same contact to task_contact. When TASK_CONTACT_COPY app param is set to N, duplication does not occur; only one entry is copied. (But Contacts added using Select button doesn’t get copied to the Task, as expected). Requesting your expert ideas on what could be the root cause for this.Dulshan

Hi all,Following app params are set:QUOTE_ACCEPT_PART_ACTION_DEFAULT = CREATE_PART_NEEDCREATE_STOCK_IN_QUOTE_ACCEPT = Y And the particular part that needs to be used in this scenario has “Adjust Stock” unchecked in Parts screen:Even though “Adjust Stock” is unchecked, a stock record is automatically created when accepting a quote having this part.If QUOTE_ACCEPT_PART_ACTION_DEFAULT = CREATE_PART_USAGE, a stock record is not automatically created (if “Adjust Stock” is unchecked).So my question is, is there a functional requirement to have a stock record if a Part is to be added as a ‘Part Need’ ?Cannot we quote for a part, by having it entered as a Part Need on quote acceptance AND without a stock record getting created?Also, an error pops up if I manually enter a ‘Part Need’ if the Part does not have a stock record.Thanks in advance,Dulshan.

Hi Team,Below are the steps which I have followed.Can you please see if aligns to the best practices or if we need to do it any differently.Confirm the Task Status Flow is defined as required My Scenario : ACCEPTED --> ENROUTE --> ARRIVED --> IN PROCESS --> READYTOCOMP --> COMP Confirm the Mobile SYNC RULE for TIME_CLOCK, TIME_CLOCK_EVENT & TIME_EVENT have required conditions Navigate to ADMIN --> TIME CLOCK Define as below for Labour Calculation Description : Task Status Labour Active : True Table Name : TASK Column Name : TASK_STATUS Line Code : Labour Time Unit : Minutes Rounding Direction : Up Char 1 Col Name : TASK_STATUS Num 1 Col Name : TASK_ID Rules as below Define as below for Travel Calculation Description : Task Status Travel Active : True Table Name : TASK Column Name : TASK_STATUS Line Code : Labour Time Unit : Minutes Rounding Direction : Up Char 1 Col Name : TASK_STATUS Num 1 Col Name : TASK_ID Rules as below

Hi Team,Is there any mechanism (or Customization) to show a Statement / Label without the Continue button on FSM Mobile.

Hi All,We started experiencing PSO Gateway timed out warning from FSM after the PSO URL was changed to be a load balancer.Can you please assist in providing any pointers

Hi All,Currently we have set up a PSO environment (6.8) and integrated with IFS apps 10 during a apps8 → apps10 upgrade.The Customer is complaining that the inbound PSO Messages to Apps 10 not being received.The issue is that the customer wants to use a AD User for Inbound and Outbound message and this is where we are having issues.  In their current apps8 setup they are using an AD user in Apps 8/PSO5.9.We have only enabled Annonymus Authentication in PSO server. Do we need to enable windows authentication and enable “Active Directory Authenticator” in Apps10 middleware server admin console? This customer use Azure Ad and SSO enabled already. Please give me any thoughts on this. Enabling  “Active Directory Authenticator” would cause any troubles on PSO work? Currently customer is having tests on PSO and we need to make sure not to break anything. :) TIA! Best Regards,Rayan

Is it possible to link multiple work orders to a parent work order at one time? Instead of having to link them one at a time?

Hi Team,Is there any mechanism (or Customization) to route from the Survey Answer to a question within the same survey. ExampleQ1> Are you facing issueYes : Go to Question 4 No 

Hi,We are using FSM6U13.In the lobby I have created, I have several elements which is displayed as lists, with navigiation on the request_id, to open the request when clicking on the request_id. The users do now want to display this as a counter instead of a list. As far as I can see, it is only posisble to manually create a new search when navigating through the counter element. Is there anyway to use the datasource when navigating from the element to the request screen?

When the status of a parent work order is changed there is a prompt to change the status of all the child work orders. Is it possible to update other data on the parent work order that could then be applied to the child work orders as well? For example, if you enter an Actual Finish Date on the parent work order, is there a way for that date to be populated on the child work orders?

I want to change the colouring of tasks in the Schedule Board based on the Task Type. I have set this up in the Color Settings screen, and this is working as expected in the Smart Client. I don’t see the same thing in the Web Client though.Is there a separate setup for this for the web client, or is this not possible? I am using FSM 6.12. Color Settings Setup Smart ClientWeb client 

Hello all, On the response of the API perform_threesixty_appt_request we receive a field called "Available". In our understanding this field determines if the slot is available or not. What are the scenarios in which the slots are returned with "Available= False". Is it possible to only receive the slots for which the field is equal to True?Additionally, is there any available documentation about the type and maximum length of the fields that are required for the API? On Odata documentation (https://[url-environment]/odata/docs) the only information is that they are all Strings.Thank you for the help,Joana Machado

Hi all, FSM/PSO customer receiving following error in PSO application Unable to connect to SIM - no remoting string found error in UAT application.  We noticed Following behaviors in application PSO Gateway errorThe description for Event ID 1254 from source IFSGWY cannot be found. Either the component that raises this event is not installed on your local cThe description for Event ID 0 from source IFSSIM cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.If the event originated on another computer, the display information had to be saved with the event.The following information was included with the event:UMBU01MW01*****BDefault Connection request timed out   at OracleInternal.ConnectionPool.PoolManager`3.Get(ConnectionString csWithDiffOrNewPwd, Boolean bGetForApp, OracleConnection connRefForCriteria, String affinityInstanceName, Boolean bFor

HI,  Is there a possible way that you can ensure that when the load file from another application like FSM is sent to PSO, any exceptions that were previously acknowledged are kept and not showing after the DSE works out the schedule? This will be for 6.9 version of PSO and if a specific version of FSM needs to be required then that would be great Thanks

Hi Team, We are looking to add a Invoice Rule for a Tri-annually frequency (every 4 months).Can you please assist in how we can create the same

IFS internal  Installation / SQL Server DB.Getting below error during DB installation and failed. Any idea/advise?

The logs that are generated using the import/export feature of the FSM, to which table of FSM the data of those logs are stored ?

My customer has informed that some of their mobile users have issues with FSM mobile app after customer IT department apply their monthly updates/patches (Microsoft etc.) on servers.The user has to uninstall and reinstall the FSM mobile app completely to be able to get it working again.Has anyone else noticed this behaviour as well?They are currently on FSM 6 UPD 9

Hi everyone,Currently, we encountering an error message on our mobility concerning the update of the latitude and longitude of our “person” card, automatically on mobility.But, we haven’t created a custom process or rule to fetch this information on back-office.Have you ever encountered this message and do you know the root cause ? This error message appears on all our environments for no reason, without doing anything on mobility..(Issue on FSM6U10 and FSM6U13 at this time)Thanks for your help,Best regard  

Hi,We are currently using the Additional Attributes in the FSM-PSO integration, in FSM6. We are transferring some date fields from FSM and PSO, but these are not treated as date fields in PSO. When sorting on these columns, it is sorted as this: Is there any way to format these fields to a date field? I have seen the documentation, which only suggests formating of numbers, which won’t help us in this case.

When user long presses in the Stock screen, the options to move stock are displayed. Is it possible to remove access to one or more of these options, whilst leaving access to others?   

Customer says, “Also my users are seeing their Send log files on the mobile grayed out.  Is that something we can fix so the ones with issues can pull logs?”  Customer is reporting sync issues with their mobile users.What can cause the "Send log files" option in FSMi > Admin to become disabled?  (G2316977-B)Is the ALLOW_ADMIN_EDITS_IN_MOBILE App Param involved in any way?

Hi Experts,Row limit (and Max rows) are in the application by design - to avoid overly broad searches from causing the user to wait for the screen to respond.Can anyone further explain the mechanism of the ROW_LIMIT param?Thank you,Charith Rajapaksha. 

When running the "Part Usage By Person" and not setting any parameters in the selection screen using the export to excel. it runs for a bit and creates an excel file with this in the cell'<'perform_get_report_pdf_result'>'message_logged'<'/perform_get_report_pdf_result'>' Why would you get this error when you are exporting to excel and not to a .pdf?

Hi everyone,  For an unknown reason, the task type is no longer synchronized on mobility while the task extraction rule requires the extraction of all columns. The type is indeed present in the database, in back-office but it’s no longer sent to mobility. Moreover, when the task in completed on mobility and it’s synchronized with the back-office, the task type doesn’t systematically disappear.Do you have any idea of the root cause ? Best regards,Gauthier