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Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

This will include questions related to FSM and PSO.

  • 2,827 Topics
  • 7,474 Replies
2827 Topics
D
Do Gooder (Former Employee)
Dilan BandaraDo Gooder (Former Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)
Issue in Bin functionality

We have issues with data provided by Bin. All technicians are unable to rely on the city provided on the order they are given. When receiving an order FSM does a look-up on Bing Maps which returns an incorrect city for the postal code. Can you please let us know if this is a known bug? If so, if there are any workarounds we can perform?

1
Dhanushki Pahathkumbure
Hero (Employee)
5 years ago
Chandima Athukorala
Hero (Employee)
Chandima AthukoralaHero (Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)
Incorrect surveys get synced to mobile(FSM)

We currently have an issue where incorrect surveys get synced to mobile. In brief, We have set our sync rules to exclude survey type = Call Center that in inactive. But it is not happening as intended. Inactive surveys are also getting synced. Could you please give a heads up where else I should check if this is properly configured?

1
Dhanushki Pahathkumbure
Hero (Employee)
5 years ago

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