Good Afternoon,
I am trying to gauge our opportunities for using automatic Task assignment through the Work Delegation capabilities.
we are on FSM 6u6 / in progress of updating to 6u15.
I have a decent understanding of How FSM does what FSM does. Through the “WORK_DEL*” app params and using Business Process 04 (Work Assignment)
My questions
- I can get the system to auto-assign the nearest/available tech.. but I can’t seem to figure out how to define a Start/End datetime window in which to assign resources.
- Does anyone use FSM Auto Work Assignments without PSO? I would love to connect with anyone who does..
Sincerely,
-Rudy
