In a single team there are different work categories and each dispatcher will manage each category so at team resource and team member we need access group for roster generation.
Please note we cannot use sub team as in PSO we are avoiding increasing the dataset count.
Please suggest.
+20
Hi
You may try adding same access group to person role who belong to same category and add that access group to the manager’s role who controls the category.
Furthermore, you may try adding access group field to resource screen and setup the same access group in the resource record as well.
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