Hi Burnice ,

As you mentioned this issue can be appeared due to various reasons. Normally in downloading patches if any timeout occurs due to network issues this can be happened.
But as per you each and every technician observe this for every two weeks of a time which can’t be occurred because any of above reasons.
So understanding the nature of the occurrence is important. Can you please provide any errors occurred when they try to launch app which led them to reinstall the application ?

Thanks ,
Tharindu R

Hi Tharindu, thank you for looking into this.  We have not been applying patches or receiving errors from the Mobile Application. This has been happening for a few months and at first we thought the issue was random because we were not applying patches to the application, and this seems to coincide with Microsoft patches and security updates that are ran over the weekends by our IT department.  It seems that every field tech experiencing this issue (almost 500 of them) are also not receiving errors messages, so it catches us by surprise that we all have to do an uninstall and reinstall function in order for the application to work.  Are other users having this issue, too?