Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Is there any parameter in PSO or any app param in FSM which will disable the PSO user if they are not using the system for a period of time? 

My customer have started to use TechPortal and MWO. For some unassigned work they need functionality like work task filters in order to display the right unassigned work to the right groups of people. Resource group is not accurate enough as a  filtering criteria.Unfortunately I can’t find any functionality like this in Techportal or MWO.Is it available?If not, is there a roadmap for adding these features?My customer is today running IFSAPP10, update 16 but will start ugrading to Cloud in the near future.

In fsw mobile the Region field has one color in the table fields and another color in the customizable fields, can I change these colors? 

Hi everyone, I have a custom screen created in the Design “Teste Mobile”, but I need to copy the screen “APR” to a new Design “Celesc”, is possible?  This is new design. 

Hi All,Has anyone had any experience with this?PSO Version: 6.14.0.27Thank you in advance.   

Hi,Is there any possibility in PSO to restrict a resource from performing more than a certain number of tasks in a day? For example, resource A should only perform 5 tasks in a day.

Hi,I have looked for past questions, and asked on this case around the PSO Rest API’s.I’d be interested to have a look at them. I have installed the service but when launching the browser I am getting a 404 error.Have I missed something on install?Also in the previous post there is a URL (http://localhost/IFSSchedulingRESTfulGateway/swagger/ui/index.html) which is what I’d like to get to, again nothing is loading, just getting a white page for that. Ady  

Hello, everyone, I am working for a customer who has a PSO/IFS Cloud integration.I would like to define the average travel speed for the Central London area. The purpose is that the same technicians can operate all over London, but there are some areas ( like central London area) where such technicians must travel slower than other areas. Can anyone help me?Thanks

​@Alexander Heinze probably you’ll be able to answer this one.Is there any way to handle subcontracting usecase in NGSM using Requests? In ESM/EAM you can have subcontractors added to the work orders → generate Purchase Orders → contractors could execute the Work Task using B2B portal.In NGSM 24R2 I couldn’t find anything similar. If this feature is not available yet, do you have any idea if it’s on the roadmap? 

Hello everyone,I needed to unable the creation of public filters for a role but I can’t seem to find a way to edit the screen/lookup shown when creating a public search. I don’t know if this is a function I need to disable or if it even is possible. I would like to set the “make public” option as read-only or invisible through a client script or by creating a customization.Does anyone know if in anyway is possible to disable this option for a role? Thanks in advance, Mariana Roxo 

When i try to access the FSM Mobile with the emulator I recieve this error “"Attempt to invoke virtual method 'void android.view.View.setEnabled(boolean)' on a null object reference” but in the Fsm mobile for Windows there’int this error

Hi, I have a situation like the one seen in the picture, is there a way to saturate the resources by balancing their workload?Tec 968 no work and 970 only 1 activity  

Do you know why a line_code (Expense), when updated, updates the bill cost? In the below example, the labor line code does not update the bill cost.The only thing that I, believe, might be causing the change is that the Expense line_code has data in the cost_details while Labour does not. 

The fsm does not recognize that I added the photo so that the next field can appearHow to use the set control visibility function, as it does not work when activated in the field and photoFor exemple in this Scrip when I attach the photo it doesn't show the next field  

Hello,We are currently running FSMu25 and shortly PSO 6.14.0.27.  Is anyone able to confirm if we are able to disable TLS protocols 1.0 and 1.1 and only enable 1.2?

I am trying to call the Rest Api using following URL but getting the error.URL:http://test.com/testfsm/OData/task?$select=task_id&$filter=request_id eq '123’ and user_def10 like '345'Error:{    "Message": "Syntax error at position 48 in 'request_id eq '123' and user_def10 like '345''."}Can somebody guide how to use ‘like’ operator?

I have a validation business rule that ensures a warehouse code is entered when the status changes from “COMPLETED-REVIEW” to “COMPLETED”. It usually works with a single line code , but when there are multiple lines, the behavior becomes inconsistent depending on the placement. Do you have an idea what could be causing this issue? 

How do you manually peg a unreleased DOP order to a Customer Order? I want it to be tied to order line 4.S 

How do you unrelease a DOP Header after releasing it but no Shop Order has been created yet? I have a DOP Header that is in released status but need it back to unreleased. No shop order have been created yet. I use IFS Apps 10 

Hi Experts,If we look at request task materials tab, we have options(supply code) to add an invent order or purchase order (or shipment), however, in mWO we don’t have these options, only an inventory order register in back office for purchase inventory parts. Is there any setting to change this ? or any plans to add these options to MWO ?. Because, in previous version (work order) we had the option to add a purchase requisition in mWO but not in request task ?Can someone shed some light on above please?Thank you,Roshan 

Over a week ago we released a new design for the Mobile App.On one of the screens we added a new field. Since the new design has been live users have been downloading it.However a user has downloaded it today and a field that has been added isn’t visible on the screen.It appears they have downloaded part of the design, as the validation rule is there in terms of wanting the value to be set in the field. The field is a simple combo box, however it is not showing on their UI. What could have caused this?

 Hi,Can we add export to excel button as in Task screen to Part usage screen in IFS FSM. Task screenPart usage screen Thanks In Advance,Kawsikan

What is the correct order to integrate with another system, message route - map and integration - data connector?

We are facing one issue in auto dispatch functionality .During the Initial analysis we found the FSM receiving allocation times after 1 hr or 2 hr from PSO.Even the primary SLA is only 6 hours. If there any possibility to reduce the PSO allocation time.

Hello experts,Please see screenshot below. The resource CHA is not getting more jobs committed today, because he has jobs downloaded in his device for next week, and the week after, so it seems that max committed jobs allocated in the rule, which is 5, is stopping more jobs getting allocated today. We have modified the rule parameters, please second screenshot, but the change in the Rule Window (1 day) has not worked to limit the rule to a validation of only the current day. Could you please advise?