Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Good morning, I am hoping someone has encountered and solved this before, or can help getting us on track.All servers are using the same version of IFS FSM (6u24). When trying to post perform_get_attachment_stream, we get the following error in our QA and DEV environments. { "Message": "The provided URI scheme 'https' is invalid; expected 'http'.\r\nParameter name: via"} notes: This function works as intended in our PRODUCTION environment (no errors, streams attachment properly). All other POST/GET/PATCH/PUT ODATA functions are working properly on all servers, including the ones where the "perform attachment stream" is not working. Some Screenshots:  Error in DEV:  Functional POST in DEV: (also using HTTPS) Funtional Post Attachment Stream  in PROD:   My best assumption is that this may pertain to our web.config in the ODATA app folder -  which does have a different setup between PROD and DEV (see below comparison)​​​​​​​  Has anyone encountered this before, or does anyone have sugg

Hi,We have a requirement to create a record in address table through perform definition. For this we need to create an xml map, and the xml map should call the perform definition(custom MPM) and then it should store the data in FSM DB. How can we map this MPM to this API, so that from MPM it should store the data in the DB.

Hi, We have an issue with Email notifications occasionally failing.  Do the above app params allow it to retry sending emails? If so what is the correcr process name to use? also is the delay value in seconds? Thanks,

Hi all,We select a "Sales Part", which comes from "Non-Inventory Sales Part", when we create a "New Contract Line" with turning on "Invoice Plan". On the other hand, a "Non-Inventory Sales Part" has "Cost" value as in the below capture. How do the cost of a "Sales Part" on "Contract Line" influence "Request Contracts"?I guess that the selecting a "Sales Part" is only for getting price and the cost value is ignored.Is it correct?Or does the cost reflect to invoice data?Please let me know how the cost influences "Request Contract".Thanks and regards,Hiroshi YASUNO

In IFS FSM6u16 - From within Mobile Dashboard, when I right click on a user and select “Initialise Device”, how long does that initialise device request last for..i.e. If I have mobile users who are not on shift but select to “Intialise Device”, how long does that request last for? Does it time out? We may have a revision of the design and want to force an initialisation of the app for all users. Some users will be off shift or on annual leave. Will the request remain indefinately?Many thanks, Angelo

In other cloud environments I have a create new button on this screen:I have looked through the permission sets and the projection LocationHandling is granted with the correct grants.Any ideas on what I could be missing here?Thanks in advance.

Occasionally we have an issue where email notifications are not being sent, for no obvioius reason. i.e. All the Business Rule parameters present and correct.  It seems to happen in small groups, usually very close together in a 10-15 minute window.Can anyone explain the process of how FSM interacts with the Email Exchange server, and if the messages are held in a queue in any way? or logged anywhere we can investigate? I know from experience that tjhe notifications dont appear in the Notification Log until they have successfully reached the Email Exchange server? Thanks in advanceMartin

In Cloud, is there a way to assign a maintenance team to a work task without having to allocate resources?   Thank you.

I want to add a filter in product list screen(baseline screen). Due to base line screen i am not able to add search filter over there. So i added a new custom screen for filter . there i want to add product id . so that based upon product id product list should be visible.  Is it possible ? if yes please suggest how to do and how i write the script for that. please suggestthank you in advance 

Hi Team, I want to restrict or alert the user from doing some specific action in mobile.How I can restrict it through mobile client script. For example I want to alert or restrict the user once he tries to select and drop down and try to save it based on some unchecked condition.On the below screen,Like he cant scrap and save it when the from part need checkbox is unchecked.(Alert or Restrict).       Regards,Pinmaya   

Hi All, I want to hide particular drop down  value(Scrap) once the from part need checkbox is unchecked in mobile. Once I click on the from part need checkbox I should be able to hide the Scarp value only from the dropdown not the (Installed and Transfer To Vanstock values) Below is my code but its not working as expected kindly help. var IsChecked = getControlValue("custom","from_part_needs");if (IsChecked == 'N') {   var conSump = stringFormat("SELECT description, code_value FROM global_code_table WHERE code_name = 'ELUX_CONSUMPTION_TYPES' AND code_value != 'Scrap'");   populateListFromQuery('part_usage','user_def16', conSump, false);}else{    var conSump = stringFormat("SELECT description,code_value FROM global_code_table WHERE code_name = 'ELUX_CONSUMPTION_TYPES'");    populateListFromQuery('part_usage','user_def16', conSump, true);}  Regards,Pinmaya 

Hi Experts, I'm getting the following error while doing a PSO reconfiguration process.Anyone have an idea why this is happening? When I try to log in to the database using the ifs password we have, it works fine.

Hi Experts,I am trying to assign skills for my resources and use them in request tasks. My question is on field ‘In Use Cost’ (tool tip help : The cost to apply when the skill is available at the time and being used) in skill setup. I have set this value as 30 and did not use any other setups like skill levels.and then assign this skill to one of my resources. The first thing I noticed is that ‘in use cost’ in skill did not inherit. (Is this correct?)Then I created a request task with plan start and finish date within above date range and add above set skill as a demand. If I report time against this demand (with an assignment for the above resource or not) I always get the cost setup in resource group(which is 10).Can someone please explain if I should follow any other setups or my thinking about this functionality not correct?Thank you,Roshan..

Hi All,We are transitioning from Soap to the Restful Gateway, the Rest calls etc are fine and we have these working, the problem is that we need to remove the webinterface installation on the server but this is currently used to pull in the Service Reference to serialize the xml from the IFS Workbench into a DsSheduleData object so that we can use it in our inhouse code and then serialize it back to send back to IFS.My question is where can I get the DsScheduleData schema/object from when we don’t have the Service Reference to pull it from?I have located the DsScheduleData.xsd in the install documentation folder and created a class file from it using xsd.exe but this does not replicate the reference file obtained via soap so our code can not use it the same way.I also found a Schema.dll in the Restful Gateway folder and tried to import this but I get dependency issues and cannot load it into code,I may be missing something very simple but I am hitting my head against a wall at the mome

May I know - What is the maximum number of tasks that can be assigned to a mobile work list without causing sync issues? Please note that the customer is in UPD 30 

Hello Everyone, I want to fetch data based on the part id lookup of one miscellaneous adjustment screenbased on the From place(Place for Stock) selection.Means in part id lookup I want to populate the parts that is only available from that place.not all parts.    When I am giving From PLACE as (TECH_39991021), I should only be able to see the part ids available in the TECH_399102(Place for stock) stock screen. Do I need to write client scripts or I can do this by lookup configuration in UI level.Please suggest. Regards,Pinmaya .

We are experiencing the cursor dropping out of a comment field and sometimes deleting any text in that field. Has anyone experienced this issue? Is there a fix?

Hi,Currently we are facing an issue, a schedule xml has been added to run on daily basis to send email notification, but the excel file is not attached in the email, only the content in the message body is getting printed in the mail.  

Hi Team,How can i identify SLA details on resources screen easily without clicking any options like activity screen.In activity screen we have options as below:  So can you please check & Confirm. In legends its shows as we can easily identify like below, so where i need to do the configuration for this.  Or is there any way in Resources screen i can easily find the SLA details without any click, please suggest. Regards,Shiyaz

I'm facing some issues with the synchronization of FSM Mobile.Mobile Replication from Scheduled process is activated.I just reduced the time to make it easier to check. After solving this issue we will update it to 1 hour.Let's analyse first the Sync rule Attribute:The XML Poster result just to check if there is any problem with the XML: Converting XML to SQL: Total amount of rows from Attribute sync ruleThe Mobile should receive 217.691 attributes.After synching the Mobile database returns:Mobile database result from Table AttributeFrom server database: 217.691From the mobile database: 200.000Difference: 217.691-200.000 = 17.691  Sync Rules concept investigation:From the beginning, I thought by selecting Batch-Delta the system would divide the total amount of rows int packages of max_rows from XML initial query. But If I do it and limite the max_row = 50000 as the advice: Doing this the maximum of received amount of data became 50.000. The system was only updating the data from the IN

Hello, I am need to build a validation business rule that acts based on who is preforming the action.I understand that in the I can place static values in the ‘expression’ area pointed at “user_login_id” but it appears that MUST be a static value validate against I would like to validate that against the view “direct_NPU_alter_auth_VW” that returns a list of person_id’s and a YorN field if they are authorized.   But it appears this is non functional. I have tried : “user_log_in.person_id = direct_NPU_alter_auth_VW.person_id and direct_NPU_alter_auth_VW.Bill_NB = ‘N’” but it does not work.. Can you help me with this logic? Best regards,Dan  

Hi Experts,In work order functional area (before request management work stream), it is possible to generate invoice previews in bulk using ‘generate invoice preview’. It is not clear if this functionality available for request management area as well. If i check the navigator(24R1) i can see two entries, but none of them generate invoice previews for requests i have which are qualified and i can generate invoice previews for same records manually. Please advice.Best Regards,RoshanP.S : A related community post Request for a functionality similar to "Generate Invoice Preview" for Request Management | IFS Community..

Is it possible to set a minimum width for a task on the scheduling board, even if the task has a shorter duration? The reason is that tasks shorter than 30 minutes become very small on the board, making it difficult to click on them and perform any consultation or modification.

We are working on setting up PSO for short cycle work but have many different Job Types and Skills that we need PSO to handle.  How are others handling the potentially hundreds of Job Type, Skill, and Resource combinations. 

Can anyone help me to understand why am I loosing the reference from the lastscreen controlkey ?  I’m not sure which one I should use: getcurrentkey or getcontrolvalue. For me is not clear. Anyhow it is not fetching the selected Attribute from the list. Any ideas ?