Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Hi, In the sizing guide of the FSM environment there is a comment about: with over 1 million transactions per day from integrations and business rules will require a P6 SQL databaseIs there any way to see in the production environment how many transactions per day we are currently generating?The question is interesting since we are planning to roll-out the solution to more countries and need to decide on the environmental plan.   RegardsJimmy

I have a scenario that for some reason I have not seen before.  We prepare a work order and task in IFS Applications 10.  Once prepared we release the work task and PSO receives the change and creates a plan and broadcasts that back to IFS Applications.  In IFS we see the allocation, and RMB on the allocation and select assign (creating the work assignment).  For some reason or another, after about 60 seconds by work assignment is deleted and it’s deleted by SDS.  I see the following in the WO Journal : Work Assignment Status: [Assigned] -> []Earliest Assignment Start: [] -> [2022-03-21 21:13:28]Assignment No: [1]Dataset ID: [PSS]Scheduling Activity ID: [154870]Visit ID: [1] Can someone explain this to me?  Not sure I understand why SDS is deleting my work assignments. If I change my work assignment to accepted quick enough, then SDS won’t delete.   

How do we get the mobile device to ‘remember’ the last used file location when attaching files to the attachments screen? It always defaults back to the root

If I have an activity in PSO that has been marked as incomplete, and I do allow multiple visits, is there a way for PSO to create an allocation automatically for the follow-up visit?

Seeking zero downtime upgrades. One of our customers, has operations across all hemispheres and there is effectively no maintenance window where it is OK to bring down the system. They are seeking ability to apply PSO software updates, configuration update in production in a zero downtime fashion.

Hello all!! Regarding the workflow, when we assign a task in the technician in the back office, in the DebriefOverview (OOTB screen) the ‘task_type’ field is shown with its value. (as shown below)But in the custom screen DebriefRPMInterface the task type value is not shown. The properties of the task_type are the same in both screens. We know that we should create a script for the ‘where clause’ section in order to sync the screens with the task id, but we are not sure about the exactly script structure.  Thank you in advance!    

We have deployed a dual server configuration running FSM 6U6. The servers are mirrored and running the Application server and the Mobile Server. The load balancing is done with F5 and sticky sessions with a 50:50 split.Q: is there a view, report, log or method to determine which server is responding to which user? 

Hi,If i have taken the expdp backup of FSM schema from one database (ex:dev)  in oracle and import the same FSM schema in another database (ex: Test ) in oracle and configure only the application in Test environment. All the configuration, code, data will be available in the Test environment.Kindly Confirm whether the above process work.

Does any one know of any issues with using the password_stretch app param in FSM 6 update 6 and mobile? I have had an email from a customer asking this as when they have set the app param to 1 then mobile fails to activate and the mobile person_id gets locked out. They are not using SSO and mobile is running on iOS. I have seen a number of previous cases around this topic but they don’t seem to match exactly.

Dear all,currently we are facing 2 issues when installing FSM on a CITRIX profile.1.) The user always has to install FSM via the exe file every day. After that the user can use FSM.2.) But it seems that the app param cache is still not refreshed. It always retrieves old app param settingsIs there anything special to consider when installing on a Citrix profile? regards,Thomas

Hi All,  When allowing “Files and Media” permissions to FSM 6.12 android mobile application a message is appearing on the screen stating that "The app may access files without asking you" which is causing a security concerns now for the Field Technician who are using android mobile phones. Please help us resolving this issue as we are getting customer escalations and Field Technicians are uninstalling the app which is affecting day-to-day business activities.Thanks,Varun 

Hi Experts,This is regarding high memory usage in FSM. In  FSM  12 there are two application parameters called ABORT_HIGH_MEMORY_THREADS ABORT_HIGH_MEMORY_THRESHOLDMy questions areIs there any recommended limit of Memory threshold to abort threads in bytes?  How to measure long processing query to abort? How much time need to consider as a long processing query? Is there anything that we can control the time?Thanks,Oshan 

Hi all community, I am using a solution with FSM and PSO and the Appointment Booking REST APIs.When a slot is accepted by the end user, the system changes the time commit directly to PRIMARY.I’ve checked and i didn’t found the corresponding configuration that is setting this.Could you please help me to identify the configuration that controls the SLA when the consumer accepts the slot through the REST API?  Thanks, RegardsAndreia Leitão

Hi IFS community, my first post here  :0)   Getting acquainted with PSO, and wondering how organisations manage the (higher than batch sched) frequency of re assignment of appointments on the day of service ?  Best regards 

I am trying to preview an attachment (word, doc, or pdf) in a view controller. When a place attachment is selected, PlaceAttachment_ViewController should be called and display/preview the selected place attachment. This is working on iPhone 11 and 13 but not iPhone 7 or 8, running iOS 15.5. I have tried using the following approaches to preview an attachment file: QLPreviewController, UIDocumentInteractionController, and UIWebView. Here is sample code that I used for each of those: QLPreviewController: QLPreviewController* ql = [QLPreviewController new];ql.dataSource = self;ql.delegate = self;                // [self.navigationController pushViewController:ql animated:TRUE];ql.currentPreviewItemIndex = 0; [self presentViewController:ql animated:NO completion:nil]; - (BOOL)previewController:(QLPreviewController *)controller shouldOpenURL:(NSURL *)url forPreviewItem:(id <QLPreviewItem>)item {   return YES;} - (NSInteger) numberOfPreviewItemsInPreviewController: (QLPreviewController

Hi,I have installed Mobile Application on my office laptop after doing all the required system related prerequisites changes  like certificate installation, Enabling Developer Mode in system settings etc.I am able to install Mobile application successfully. But while logging into mobile application I am getting below error.Error: A116: Invalid User Name/Password pair. Please try again.I have already checked the Person records prerequisites setting. all the required fields for Person like Employee, Mobile Users, Person to Place relations , Password Expire, Active etc. looks fine. But, still not able to login.Please help me out resolving the Mobile application login issue.Regards,Prem

Please can you advise the hierarchy relating to how task dates are handled within PSO, Apps 10;SLA Latest FinishPlanned FinishLatest Finishie which date is used by the scheduler and in what order

Hi,We are having some problems updating the task plan dates (PLAN_START_DTTM and PLAN_END_DTTM) when PSO automatically schedule a task to allocated status.When PSO updates automatically, the FSM dates are not updated. When the allocation is done manually in the PSO, the dates are updated but the scheduling status remains unallocate (update with value 0) instead of allocated (update with value 10).ThanksPedro

Hello all,what we currently try to achieve is to group properties that are conceptually related (e.g. Location related properties). We tried adding a Label (and only, just text) to the custom screen we currently work on through the XML editor using the below xml code:            <item>              <item_path />              <register_name />              <name_to_register />              <template />              <tab_index />              <table_ref />              <height />              <check_spelling />              <parent_element_name />              <read_only />              <required />              <max_length />              <max_decimals />              <lookup_display_column />              <lookup_key_column />              <lookup_table />              <mask_type>upper</mask_type>              <column_type />              <label_value>Location I

Hi All,We are trying to create an custom attachment table and map the same in the screen.Like Task_steps_attachment, we have created a attachment tab in task screen and map with our custom table, we are trying to config a browse window when we click on attachment_path lookup as below,we have followed the same process like how baseline configured in task_steps_attachment with attachment_alias [we configured with custom_table and with c_attachment_alias], but we are getting an normal lookup instead of Browse window.could anyone please advice how we can achieve this on configuration or do we need custom code for this ? Thanks in Advance. Regards,Hariharan P

Just test upgraded PSO from 6.7 to 6.9.Has the function of the Rota Selector (in the Resource Planner screen) changed? In 6.7 it appears to filter the lower portion of the screen (the “Resource Planner”) in 6.9 it appears to filter both the upper and lower portion of the screen. I would describe this as not ideal behaviour! It makes the “Add Resource to Planner” button very unpredictable! 

Is it possible to dynamically change the name of the tabs on the webclient f.ex in addition to standard “Request” also include information f.ex the request_id?FromTo this:  

Hi All,We have a scenario where during the service request creation, customer would be making partial pre payment against the planned work. During the Invoice generation (after Request Completion), we need to consider the Payment already done & generate the Voucher / Invoice accordingly.Can you please help if this can be achieved in standard implementation & what could be the configuration items for the same 

My requirement is to set the webclient homepage as default document website in IIS. So that when I hit http://localhost, instead of showing me IIS homepage (blue screen), it navigates me to the webclient homepage. 

Hi Experts,Is there a way or any Parameter to control the Retention time period of dse_plan_travel table records?One of the customer is finding a heavy load of records in this table & most of the records appear with a NULL value for Task id. These records are unnecessary & could cause a performance impact to the system later on.Many thanks!