Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

One of our customers upgraded from FSM 6 U 5 to FSM 6 U16. In U5 they have configured integration log screen by adding additional filed to the search. When the update was applied, the modified screen is no longer available. We see other screens that were changed  are available after update install. Have any one seen similar issue?

Hi Experts,One of our FSM customers has encountered this behavior when posting POs:Amount on PO is unchecked Create the PO as below and approve When printing the purchase order, the unit cost is still visible Can anyone explain why the unit cost is visible in the PO, even though the “Amount on PO” is unchecked in the supplier screen? Thanks and BR//Minindu 

Every few weeks sync rule - replications become disabled, instead of saying “stop replications” in the attached screenshot, it will say “start replications”. I have been trying to figure out what is actually causing this behavior, it does not appear that windows updates/restarting the fsm server is a direct trigger. Are there any known causes of this? 

Hi,Obviously FSM6 can run the client in web browser, we’re just not there yet, we’re still on FSM5.7U11. But a few years back I was messing around with FSM5.6 and had that running in a web browser instead of the fat client. We’re currently, after upgrading our Citrix OS from Windows 2016 to 2019, having some issues with performance in FSM. Namely ‘Not Responding’ and the screen going blurry as the users wait for the APP-V clients to respond. I have been asked by our Infrastructure team if FSM can be run via a browser. Like I say FSM6 yes. But I’m sure I had a browser version running in 5.6 too, but we left that behind. If if can be run via a Browser, does anyone have any steps to get that set-up?Alternatively if anyone else has updated their Citrix OS from 2016 to 2019, had some performance issues and resolved them, i’d been keen to hear how that was done too.  Thanks in advanceAdy

FSM 6 code table menuFSM 5.7.7 code table menuIs it possible to add code tables in fsm6?

Hi everyone !  What is the good way to set up the work calendar in FSM ?  We have create one time_block, one work calendar and we add it to our users with “person.calendar_id” field.Currently, we noticed that the time slot is displayed on the schedule board BUT we have a shift between the settings and the time slot displayed… Sometimes, the time slot isn’t displayed…  We have open a case and the support team told us to add a “Works from place” place to our users to retrieve the time zone. So, we have add one or two place to our users with “Works from place” and “Ends work at”. But each scheduleboard refresh, the time slot move back and forth from the good time shift to the wrong… The time slot seems unsteady.  So, I would like to understand how to set up the work calendar for a user in order to have the correct time slot display on the scheduleboard. Moreover, what is the impact of the “Works from place” type ? Is it only used for retrieve the time zone ? If we have multiple places on

Good day,For a vehicle related business we need to make the Service Engineer measure the tyre sizes eg (185/55 R15 81H) + Brand We can have vehicle with 2 or 4 tyres for each axle, or vehicle with different tyres type relevant to axles. How to manage this situation?With measures(how) or with an “internal” suvey? Is there better solution ? Thx for helping

Though the minimum quantity is defined as 5, Why there is no error when post a requisition and purchase order under 5?How Minimum Order Qty can be used?

Hi Experts,This is related to the same question below raised by a community member. Inbound integration -Table key returns is not working | IFS CommunityThere is a requirement to send the keys to the outer system with the inbound response.→ Inbound request→ Create response with the keyI have tried to achieve this using the ‘Table key returns’ option in xml map.(As shown in the below screenshot )  Postman requestPostman responseBut the response doesn’t have the Task ID information.Am I missing something here? Thanks and regards,Hasara

Hi Guys, Recently we are exeriencing random PSO SWB freezing. When investigating the Event log I have notices lots of Invalid session. AppInstance: <ServerName> Account: Default Dataset:  Event ID 358 Source: IFSSWB Most of the time when this is happening I can also see below events…  Wondering if any of you has change the default value for LogOutOnInvalidSession from No to Yes and if that has any benefit in eliminating the noise from the system. I am also planning to change SessionRetantionSeconds to 7200 seconds (2hours)   

Hi, We are creating an incoming message to Create or Update a Task. In this incoming message we will also create/update one or several task text entries related to the task.Our requirement regarding Task Text, is that for a specific task we can only have one task text per text_line_code. Example: For task with task_id = 100 we can have 2 task texts one with text_line_code = TYPE1 and other with text_line_code = TYPE2, but we can not have two task texts entries with text_line code = TYPE1.To meet this requirement we have created a integration map function to do the validations, Before mapping (we will save from this function information for fields: text_line_code, text and text_sequence). The function is working correctly when we are creating/updating only one task_text. However when sending two task_texts, the function runs two times, but it only saves the result of the second time it runs, meaning that both task text entries will have the same information(text_line_code and text).Does

Hi, I understand that when you send data to PSO, if successful, a response message with an Internal ID number is returned. Can anyone tell me what this Internal ID is and what does its value mean? Thank you

Who is currently using ASO and IFS apps and is willing to meet via call with Proximus ?

In our upgrade from 6.7 to 6.15, some of the ad hoc reports upgrade without issue and some do not respond when the upgrade option is selected. Short of recreating the failing reports, is there some expertise around what may be getting in the way of the upgrade? 

HI I wonder if there is a way using Smart Client to delete all the tables that are specified in a RoleThe delete button shown below only seem to delete the selected items ( even if you set up a filter )Over 1K tables to delete so hope this is a way. Ideally would not want to go through scripting as ideally would like the client ( Sedgwick )  to be able to do thisthanks  

HI All,          Is there some specific setup required to transfer calendar exceptions for a specific dataset to PSO.We are having problems where calendar exceptions created for users of a particular dataset are not being transferred to PSO while it is working fine for other datsets.For the same Dataset all the other updates on Task are getting transferred to PSO,so it is not an probmelme in the connection seems to be a mising config.Also the exceptions are transferred when the Dailiy load job runs but not for the timeline updates. ThanksManish

Hi everyone, Hope you  are doing well. I have a problem regarding the map configuration in PSO.One can set the iSWBMapType to either ESRI or BING. BING requires to enter a license key (in iSWBMapKey) but ESRI doesn't, so I chose ESRI.  After I change iSWBMapKey to ESRI and iSWBMapType to ESRI also (through Administration menu → Parameters), nothing changes in Mapping menu, meaning that I cannot actually see the map, but only the coordinates changing, which is the only way I can see that the ESRI Map has been loaded.I have added 2 images of my Parameters and Mapping screen, in case someone finds them useful. What could be the problem here? Any help would be much appreciated!Thank you in advance, Dimitri  

Hi Community When recreating commit rules in PSO after an upgrade was performed to version 6.9.0.12, I am seeing some new parameters added to the Commit Rule. Where can I find more info on how these parameters work and what impact they will have on task commitments?Parameters in question:Shifts in future Rule Window Start Rule Window End Day Pattern Time zone Regards,Hannes

How to create a manufacturing calendar for the below shift timings? Sunday to WednesdayShift-A   - 6.30 AM to 2.30 AM NEXT DAYWe tried to create it as shown below in the picture, but system throws error. 

As per the requirement In the Requisition page when the Wanted by Date is greater than the System date and time then the message text in the notification message need’s to be sent to the mail id’s present in the distribution list. This can be achieved by the XML Business Rule with the <Perform_send_to_monitor> .So I require some references from any one about this requirement.Attached images below for reference.       Thanks,M P Shashank

Hi there, A requirement came from the business to be able to search for Text_Line Codes, Text_ID (Text Blocks), and Text itself. Using the UI Designer we added to the Task Search Pane the following:Task_Text.Text_Line_CodeTask_Text.Text_IDTask_Text.Text When using these no search results are returned. Can somebody please help and explain why? We implemented very similar capability for Request Notes, so (Request_Text), and this works fine. Why is this not working for Task with specific Notes ???? Many thanks Angelo

Hi,How to stop an executing scheduled process from the FSM  Smart Client application?For our customer , we are creating 50000 work order by  executing the scheduled process. Sometime the  end user mistakenly execute the schedule process , so how we can stop the executing scheduled process from the application?Once the schedule process is mistaken executed , then it starts executing and in the run log status for the scheduled process is “Processing’’. how can we stop it from the application?Appreciate the support…Regards,Murali  

In IFS FSM, Is there a way of setting up a Request Search and for the list to automatically update.  For example a Request Search of any In Progress Requests of a particular type to be left and for the list to dynamically refresh every minute or so? I know a Lobby tile could be used, but I have been asked if this could be done via the Request Search screen? Hope that makes sense. :-) Best regardsAngelo

Hi,When the Mobile date is changed to a future date (+4., +5 days) and try to activate (enter the mobile service URL and click connect) the mobile app crashes throwing an out of memory exception. The problem seems to be an security certificate issue.This scenario of changing to a future date is used by our testing team so that we can view tasks that are assigned when PSO commits for a certain date. However we used this approach for the last 2months and now we are facing this issue. Tested this on FSM6u10 and FSM6u16I have attached the mobile log containing the exceptions.TIA!/Jevin

Hi, Can anyone tell me where you can see the PSO APIs and methods to create/update activities and resources? Thanks.